WTF CT

My beef with Roku is that in Connecticut, the major cable and internet provider “COMCAST” Does Not support Roku or any HBO. One of their top marketing tools as free access to your subsribed HBO Go app, and may I add, the reason I bought this tv/ smart combo in the area where Comcast is the only cable provider. I am left with a non smart tv, with limited hdtv provided by my service, no opportunity to upgrade to a hbo supporting streaming device, no comment or help from roku or comcast, and a list of other fustrations. I can now, do nothing as this shitty device just asks to “try again later” and support has “no answers”.

Stevens Miller Broadlands VA

Our Roku 3 has been working perfectly for months, until recently. Now, almost every time we use the voice search feature, it freezes during the part where the user is speaking to it. Sometimes, the freeze resolves itself after several seconds (or several tens of seconds). Other times, it requires that we cycle the power on the device.

Lisa

This worked for me…

I did a software update and then deactivated the device and logged back in.

1) Secret Screen – software Update: On Roku remote, press the buttons, in the sequence and number of times as listed below:
Home button (press 5 times)
Fast Forward (press 3 times)
Rewind (press 2 times). The Secret Screen will open with two columns visible. The left column is system information related to your Roku device. The right column contains clickable links for various tasks (including “Factory Reset”). If there is an IP address showing on the left side of the screen, then on the right side of the screen click on the link labelled “Update Software”. Wait while the system first checks for a software update, and then, if it finds an update, applies it to the system. At the end of the update process, you will be returned to your normal Roku screen.

If this doesn’t work …

2) Deactivate and Login Again: Hidden Menu within the Netflix App to Deactivate your Device: this should work for any device as Netflix requires every manufacturer to include it. Please note that this does not deactivate your Netflix account itself, just your device, requiring you to log on again.
Open the Netflix app on the device
Once the app is open, even if it is displaying an error message, hit the following buttons on the remote: up, up, down, down, left, right, left, right, up, up, up, up, up.
A system information screen will be displayed. You can deactivate the device in this screen.
Exit the app and and then restart it. You should be prompted to logon to Netflix.

If these don’t work …

3) Factory Reset: Go back to (1) above and do a Factory Reset.

Danny

My roku worked fine until I moved it to the bedroom which is 20 feet away (down the hallway) from the router. I have high speed internet, and the signal strength in my setting says “excellent”. Why does it have to buffer every 30 seconds and most of the time it has no picture. Plus it stops often to tell me they are having trouble playing my program and to select another show. It happens on every app I use. How do I fix this?

-Danny

Dave Smithfield UT

I am getting increasingly frustrated with my Roku 3 device. Many times it just looses the internet contact, or it freezes, or the video and sound (regardless of whether I am on Netflix or not) is played too fast with voices that sound like mice, or too slow with voices that sound satanic. All I get from support is blame on my internet connection which is working fine. I had a Centurylink tech come out and very all was well.

Come on Roku. Make your customers happy instead of trying to save a few cents. If I don’t get satisfaction soon, I am going to discontinue use of the Roku and tell all my customers, clients, friends, relatives, (you get the picture?) of these and the other problems people are having along with the apparent lack of support.

janet ellis San Leandro CA

Recently bought the new Roku Express + because I have an older TV that has HDM1. It worked fine for about a week, then it sometimes after I turn on the TV it will have static. Other times it will not start right away and goes to NO SIGNAL. And it also after watching a few shows it will slow or freezes. All these time I have to unplug it from the power and plug it back it and it will work for an hour or two and freezes again.

Roku Stinks!

The Roku player is a piece of garbage as is their support. I have 5 Roku players and after the first year they all had problems connecting with Netflix. I took a sledge hammer to two of them and replace one with a Sony Media player that I got off of E-bay and the second with Apple TV. Roku used to be decent but their support is horrendous and their plays are horrible as well. Do youself a favor and dump the Roku and get something else (Boxee, WD, Apple TV or a Blu-ray with internet capability) you will not be sorry.

frank guza hamburg mi

We just unboxed our new Roku 3 player, followed the instructions to the letter and the damn thing does not work at all. All we get on the TV screen is no signal. We’ve been through all of the troubleshooting procedures and nothing. You would think that these things would be checked before they’re set out on the shelf. As far as my skill level goes, I’ve replaced motherboards, hard drives and power supplies on my computers, so I don’t think I forgot to plug something in. Real unhappy with this purchase.

Mickey Fairbanks AK

[1] My Roku3 screensaver is set to “time & weather”, and has worked perfectly for several years – up until a few days ago. Now, only the time is shown. The settings haven’t changed, and I even tried manually checking for software updates and cold booting the Roku a few times with no success. What happened to the weather display during screensaver operation?!? [2] I am really getting sick of seeing channels magically appear in my lineup that I never requested! How dare you, Roku! [3] I’ve been seeing a LOT of buffering issues lately with the Roku that are not present when I access the same channels / web sites on my PC over the same network. Both my computer and the Roku3 use a wired connection to my router, so interference is not an issue.

Eric Herndo VA

We recently upgraded our TV to a 42″ Plasma, a new relationship with which the Ruku player apparently was displeased. The last working set up included and old tube TV, and standard RCA cables. Once we got the new TV and switched over to HDMI, the player worked for about an hour, then kaput! That was that. The player was unable to communicate with the network. After trying various solution attempts, I threw my hands up with the assumption that somehow, by switching from RCA to HDMI, the network card, which is the Roku box, fritzed out on me. Weve decided to go with a PS3, especially since Netflix provided an update to discontinue the need for the PS3 streaming disc. Thanks for the memories Roku.

ray

As of today, I have received no response back from the following ‘Netflix/roku’ issue …….

Welcome to LiveChat
UK – Neethy R
Roku Streaming Professional
Good
UK – Neethy R
Hello ray. How may I help you?
ray
roku has changed the way Netflix displays it’s movie selection. no more genres!?
can’t browse movie genres.
IT’s Bad.
UK – Neethy R
Not to worry. Let me help you with your concern.
I see that you have two different Roku models. Do you have the issue with Netflix on both the Roku’s?
ray
I have 3 roku’s
Yes on two…i’ll have to check the 3rd….
UK – Neethy R
Yes please.
ray
the ‘watch instantly’ listing is gone on all three.
UK – Neethy R
Do you have this option under Netflix in any of the other device like a bluray or on your computer?
ray
on computers and android tablets I can get to genres
UK – Neethy R
Okay. Please give me few minutes to check with my resource.
ray
thank u
UK – Neethy R
Thanks for your continued patience.
Let us try to troubleshoot one box and see if the issue is resolved.
Please go to settings>system update>check for updates.
Let me know how it goes.
ray
I have done before…but will do again.
UK – Neethy R
Thank you.
ray
all 3 have current updates…build versions are different…different models.?
UK – Neethy R
Yes, the version will be different for each models.
have you tried removing and adding the channel?
ray
no.
should I try?
UK – Neethy R
Okay. Please try that on any one of the Roku. Choose the channel>push the * button on the remote>select remove.
Please let me know once the channel is removed.
ray
removed from XD box
UK – Neethy R
Okay. Please unplug the power connector from the back of the Roku, then reconnect and wait for it to power up.
ray
re-powering
UK – Neethy R
Okay. Once you get the Roku home screen please add the channel from the category “movies & TV” under channel store.
ray
k
UK – Neethy R
Once the channel is added, please check if you have the category back.
ray
it wants me to sign back in
UK – Neethy R
Please log in to the Netflix channel on Roku.
ray
k
no change
UK – Neethy R
Okay. May I know since when you are facing this issue?
ray
it started about a month ago.
UK – Neethy R
Okay. There could some changes made by the channel vendor on Roku. I would suggest you to contact the channel vendor Netflix to check on this.
8:17 am
ray
already have…..no luck…they said contact u guys
8:19 am maybe roku should contact channel vendor and say what’s u with u guys?
U guy’s vs. U guys…and the consumer takes it in the rear.!
UK – Neethy R
I am sorry Ray, please give me 2 mins
ray
k
am sorry Ray, please give me 2 mins
ray
k
8:28 am
UK – Neethy R
Thanks for waiting.
8:29 am Let me refer this case number to our technical team and check the issue.
8:30 am For that I need few information.
ray
k
k
UK – Neethy R
Please press the
Home 3x, Up 2x, Left, Right, Left, Right, Left. You will get the channel version info screen. Please provide me the Netflix channel version.
Did you get the screen?
ray
ver 3.1 on xd model
UK – Neethy R
Are you referring the software version of the Roku?
ray
ver 4.1 on model 3
o yhis is Netflix ver
UK – Neethy R
Thank you for the information.
We will get back to you when we receive an update from our technical team.
ray
ver 3.1 on xs model
8:39 am
UK – Neethy R
Thank you for the information.
Have a good day!
ray
how will u get back to me?
UK – Neethy R
Through email. Your email address in our records is ………
ray
thanks Neethy for your time.
8:40 am
UK – Neethy R
It’s my pleasure Ray.
Take care. Bye!
Thank you for your chat. Feel free to contact us again
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RR GRAND LAKE CO

i have had the roku box 14 months. worked good till waranty ran out last march. now it spends more time loading that playing ANY show or movie. it will stop for no reason then return to menu. its apeice of chinese crap. and computer geeks that think the rest of us are stupid. the only way to get their attention is tocancel all subscriptions and hound roku for your money back. we need a good class action lawyer to sue netflix and roku OUT OF BUSSNESS !!!! to help stop all these computer geeks from taking our money for POOR service.. if all would cancel NETFLIX subscriptions,,which the CEO deserves. would be out of busness.

Raelynn Broadway North Augusta SC

We’ve had our Roku stick for about a year. For the most part, I’ve been very pleased. However, recently the remote is not always working. And tonight I got a message on my TV that says: This tv does not support the output format video resolution and or refresh rate being sent by the connected device.
Please refer to the user manual of this TV for a list of supported input formats, resolutions and refresh rates and modify the settings in your connected device.

Then this: Resolution mismatch, change devices resolution.

I had used the roku on this tv earlier in the day and it worked fine, now it’s not working at all.

G

I’ve had my roku for over a year and I never had a connectivity issue unless my router was down. I was able to stream at a decent rate even though I had a very weak signal. As of three weeks ago, it wont even register my ssid when I scan for it. My sister is having similar issues with hers. And if I do manage to connect it will disconnect within a few minutes.

We are convinced that Roku Co. is interferring with older models in order to get us to purchase the new Roku 3, which just so happens to be on sale and which we just happened to receive marketing emails for since this connectivity issue started.