Reggie - NYC, New York

Okay, okay this may sound like an “oldie but goodie” but this is something I’m dealing with right now. The Roku 1 device is not recognizing my connection. Roku was fine for 2 years and now this is happening. Ideas please. I’m listening .

Frank - White, Georgia

Have two Rokus one streaming stick other is basic model. both have stopped connecting to the WiFi. Had Xfinity tech out and replaced wifi modem with updated version. Excellent WiFi signal
all other Wifi devices connect. Power up Rokus light comes on, the starts to blink every second then starts blinking two times, this goes on for awhile the times out or shuts off. Have swapped to other TV’s same result. Please help

Josephine - Wallace, West Virginia

I have some added channels, like PBS, PBS kids, sky news… on January 2, 2018, the picture icons on those channels disappeared. The lifestream also displays no picture icons. Even the Netflix does not display the picture icons on the menu screen. What has happened?

Butch - Auburndale, Florida

Cannot get BTN2GO to play any videos or stream … all other streamers working fine like FoxSportsGo …… BTN2GO guys told me to sign out of BTN2Go on the Roku, remove BTN2Go channel, reboot router, reboot Roku, reinstall BTN2Go channel, sign in as required through my cable provider and SUPPOSEDLY should work .. Ain’t worked yet ! I have given up on BTN2Go on Roku … it works fine on my iPad and PC .. but not on my Roku 3. Internet speed 25 down, 20 up … Spectrum …

Stormy - Eureka, California

Day 2 of this problem. I have Roku2XD, i do not get on-line or phone help from Roku. The problem is with the remote control. I click on it and nothing at all. I have gone through all the steps prior to coming here. I have found that if i unplug it, take out batteries, it will start working a little. I am at the point with that where it connected to the internet and did a update for 44 items. I was given a code to activite Roku again, i did, but the screen is now stuck on settings. Clicking on the control does nothing but then i hear a bunch of clicks in the background, the player flashing 3 times then stops then starts. Help, i have no idea what is going on. It is like the player wasn’t to connect and play but then it gets stuck.

Kent - Barrie On

Roku plays Netflix just fine on flat screen TV (occasional blips as it reboots but nothing serious) but when I play Youtube (ROKU menu) music lists, it goes to sleep after precisely 30 minutes of play.
Eh? (Canadian)

Really Pissed - USA, Texas

A year and a half ago, I invested in a smart TV with Rokuand loved it so much, I bought another on for our bedroom. We got rid of cable and just used Netflix and Hulu, couldn’t have been happier.

Now we can’t use our TV because of how shitty Roku’s software is. Neither program works due to connection problems.

I am going to toss both TVs because of Roku’s lack of coding talent and buy new smart TVs. Does anybody have a suggestion on a better streaming service?

RIP Roku

Unlisted - Lombard, Illinois

I have a Roku Ultra. My TV is a Sansung 1080P LED. I’ve always minor issues, but recently the problems have gotten to the point where I can’t use my Roku and now have to use my televisions smart apps. I don’t have any issues using my televisions built in smart apps, but they aren’t as easy to use, which is why I liked Roku.

1) Sling TV and Vudu – The screen resolution/zoom are off, even though Roku has properly recognized my TV and resolution. In Sling TV, I can temporarily fix the issue by going into settings, device and selecting or un-selecting (it only matters that I change the setting) the zoom option. However, if I exit Sling TV, the problem returns. Some time it returns when changing to a different show/network inside Sling TV. There is no solution for Vudu. I have to use my television smart app for Vudu now. My smart television apps never have this problem.
2) Vudu – About 75% of the time now the audio is off from the picture. It varies from a second to 10 or more seconds. It’s very annoying. Occasionally existing the stream and/or Vudu fixes the issue, but it’s getting worse and now I just don’t even bother using Roku for Vudu. I just use Vudu through my smart television. It never has a problem.
3) I think we are all used to Roku having network issues. Roku blames this on our internet connections. But it’s funny that my televisions smart apps NEVER have an issue even though they use the same internet connection. The issue has gotten worse recently. All applications occasionally fail with the no internet connection/check your internet/etc. Sometimes exiting the stream and/or application fixes the issue. Other times it doesn’t. Half the time the Roku O/S crashes and restarts. The other half of the time I have to restart Roku to fix it. It’s not my internet, it’s Roku’s extremely poor internet stack. Again my smart TV NEVER has this issue.

The most recent round of issues occurred because of Roku’s latest update, which is apparently pretty major. I opened an email incident with Roku and I am waiting to hear back. I can’t believe how bad Roku’s O/S and software has become. It was always dicey, but now it’s unusable. Perhaps they will fix it with the next release. But I’m loosing faith in their company and products. I can’t believe they can stay in business with such poor reliability. I’m strongly considering moving to another streaming platform. I can’t believe reviewers give Roku such high ratings. It’s as if they don’t actually use the product and only rate of what Rolu PR tells them. Any one else having these issues?

Vickie - La Coste, Texas

Formerly had Roku 2 without problems till it died. Now have Roku express and keep getting “unsupported video format” or “no video signal”. Have reset it and reinstalled it but no luck. Using same 1080p tv as previously. One time it worked then next time turned on, had issues again 😡

bill virtue - tatura victoria australia

i have a roku 4200 tl approx 1 year old and drops out quite a lot with a sreen message Content disabled HDCP
unauthorised with white writing on purple background .It is a cheap telstra tv box .they have sent a new modem , same result . have tried ethernet cable , same result. are on the nbn ,speed is 100/40 but with speed
test rangers from pin 11 d/load 94 u load 39 to d/load 81 u/load 36 . Have reset roku by unpluging power and
hdmi cable .have used systems app to up grade . rebooted modem. signal rating in roku box says good
Any help please