HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-11-23
posted by:
Anonymous
I HAVE A ROKU 1 AND POWER LIGHT COMES ON, BUT NO PICTURE, PLUS KEEPS OVERHEATING, JUST BROUGHT IT IN MARCH 2014. DID EVERYTHING RESET, CHANGED BATTERIES AND EVERYTHING, STILL NOTHING    respond to this post

2014-11-23
posted by:
David Doak
My new Roku TV keeps hanging up when I try to look at recently watched. My plain old Roku works better. This TV Sucks.
   respond to this post

2014-11-23
posted by:
David Doak
My new Roku TV keeps hanging up when I try to look at recently watched. My plain old Roku works better. This TV Sucks.
   respond to this post

2014-11-23
posted by:
Shannon
We have a Roku 3 and a Roku XS. Both have the same two issues:

Problem 1) while watching TV on any app (Hulu, Netflix, Amazon, HBO GO) the screen will flash to black and then back, and the 'HDMI' source box will pop up, as if it's disconnecting and reconnecting. We have tried unplugging and replugging the HDMI chords, and changed out the HDMI chords completely. Still no luck.

Problem 2) while watching TV on any app (again, Hulu, Netflix, Amazon, etc.) a white line will all of a sudden flash across the middle of the screen and the sound will go out for 5-10 seconds. The video's fine, problem is just with the audio.

The longer we're watching TV, the more frequently the issues occur. I've contacted Roku support several times and had no luck. Any suggestions are appreciated. Thank you!!    respond to this post   (1 response - view)

2014-11-22
posted by:
Anonymous
Roku was working fine with until we got a new wireless modem. Now, although it detects the network, it says it can't connect. If we do a factory reset it works again -- very briefly -- then the next day or so it's stopped again. Any advice would be very appreciated!    respond to this post   (1 response - view)

2014-11-22
posted by:
Paula Davies
The format or front page changed on the roku homepage but it will not connect to any channels. Have turned off and on. Changed batteries etc. no joy
Why the sudden lack of connection?
Can we get our money back.    respond to this post

2014-11-22
posted by:
Irene
Roku 2 picture changed to black and white. Did reset BBC CHANEL PLUS bunch of others like 4OD all gone and still streams black and white picture    respond to this post

2014-11-21
posted by:
Anonymous
I wish I saw this weeks ago.... I have a ROKU 2 and have re-booted almost on a daily basis. Is there a fix to this situation?

Joe In M Falls Tx.    respond to this post

2014-11-21
posted by:
Jarold
We have two Roku 3's - one we bought back in 2013 and the other one we bought in May of this year. Both stopped working on November 18, 2014. Neither will connect to the network. Tried everything even a factory reset and still receiving the same message. Signal strength is strong but we went ahead and reset both modem and router. Signal strength still strong, and internet speed is above 40mbps. Now it is Friday, November 21 and both Roku's are still not working! So what the heck happened Roku? We bought a 3rd Roku 3 in October - are all 3 going to have to be returned now??    respond to this post   (4 responses - view)

2014-11-19
posted by:
Wingryder
My XD model will not display my channels in the "my channels" section of the channel store. (did I say channels enough?)
They display fine in their normal position at the top of the page. These empty slots would not matter but as far as I know this is the only way you can delete them. I would like to thin them out a little.

Wingryder    respond to this post

2014-11-18
posted by:
David Pere
i have 3 Roky 2 connected to my TVs all of them stopped working 2 daya ago. They power up and boot but when trying to use netflix or hulu plus get connecton problems. Ha have a wirelles internet conection with one provider ans a wired conection with other and both of them are working. Hel needed. Thanks " pere.david1@gmail.com    respond to this post

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