HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-01-01
posted by:

, California
I have a Roku 3. When I listen on earphones plugged into the Sony TV the sound is good for a time and then gets soft and distorted. Then I switch the earphones to the remote and the sound is good for awhile. If it too starts to degrade I switch back and it is ok. This makes no sense to me, and is very annoying. Any suggestions?    respond to this post

2016-01-01
posted by:
Anonymous
BBC IPlayer not loading anything    respond to this post   (3 responses - view)

2015-12-31
posted by:
Anonymous
Day two of Roku sucking...AGAIN!!! But iPad streaming Netflix just fine.    respond to this post

2015-12-31
posted by:
missy
Please respond to this post, not the other one. I clicked enter before checking the email responses box on the last post. I have a roku3 that was working beautifully...when it suddenly stopped streaming netflix. I have done everything including factory reset, etc. It plays youtube,etc but not netflix. However my roku1 and my laptops play netflix fine. I get error code nw-4-8 which is a connectivity problem. Netflix says it is my computer network speed...but I have had no problems until now and I have the same speed...also, my roku1 works, so that cant be the problem. I have tried everything suggested on the internet and reset everything and adjusted my wifi channel. It just doesnt make sense. Anyone have an idea?    respond to this post   (1 response - view)

2015-12-31
posted by:
missy
I have a roku3 that was working beautifully...when it suddenly stopped streaming netflix. I have done everything including factory reset, etc. It plays youtube,etc but not netflix. However my roku1 and my laptops play netflix fine. I get error code nw-4-8 which is a connectivity problem. Netflix says it is my computer network speed...but I have had no problems until now and I have the same speed...also, my roku1 works, so that cant be the problem. I have tried everything suggested on the internet and reset everything and adjusted my wifi channel. It just doesnt make sense. Anyone have an idea?    respond to this post

2015-12-30
posted by:
Mary Huntley
As usual, Roku is not streaming Netflix properly. But everything is fine on my iPad. I really hate Roku and will never recommend it to anyone.
I get 2-3 days where it works and then 1-2 where is is absolutely useless.
BIG WASTE OF MONEY and TIME...don't buy one!!!    respond to this post

2015-12-29
posted by:
Anonymous
My roku xd keeps stalling and rest teaming every few seconds. It says the connection is strong??? What can I do? It's become useless.    respond to this post

2015-12-27
posted by:
Anonymous
I have a problem with constant reloading YouTube with live streaming. Having to go out and come back in. Any suggestions? Thanks.    respond to this post

2015-12-26
posted by:
Bob
, CA
Recently my Roku stopped giving me a video feed Though the menu still shows normal and I can pick from Amazon , Netflix HBO etc and I can choose programing from those channels but the content video is gone I still have audio and a purple screen with an error message stating...... "HDCP unauthorized. Content disabled" ......... HELP anybody..ANYBODY??    respond to this post   (1 response - view)

2015-12-25
posted by:
frank guza
hamburg, mi
We just unboxed our new Roku 3 player, followed the instructions to the letter and the damn thing does not work at all. All we get on the TV screen is no signal. We've been through all of the troubleshooting procedures and nothing. You would think that these things would be checked before they're set out on the shelf. As far as my skill level goes, I've replaced motherboards, hard drives and power supplies on my computers, so I don't think I forgot to plug something in. Real unhappy with this purchase.    respond to this post   (4 responses - view)

2015-12-23
posted by:
Mr Yellowdawg
I have a Roku 3400X MHL stick that balks when the TV is turned off. Everything works after using regular TV channels or watching a DVD and going back to the MHL input. When I turn the TV off at night and turn it on in the morning the Roku is unresponsive. I have to push the stick's reset button to get back to the home screen. Does anyone else have this problem and what can be done about it short of leaving the TV always on?    respond to this post

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