HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-04-28
posted by:
Anonymous
Youtube is also having issues today: http://downdetector.com/status/youtube/news/42743-problems-at-youtube-2    respond to this post

2016-04-28
posted by:
Anonymous
This does not seem to be a Roku issue, but a Youtube issue. My system is up to date. With Roku chat help, we uninstalled the Youtube channel, shut the Roku unit down for about 20 seconds, brought it back up, re-added the channel. Still no go. I used the Roku controller, the Youtube app on both Android and IOS and still get a black screen. Since all the other channels work, this leads me to believe its a Youtube software issue.    respond to this post

2016-04-28
posted by:
Anonymous
tried to use YouTube app on roku 4, it will play sound but the screen is black. all other apps working fine... :( how do I fix this? I've only had roku for 3 weeks.    respond to this post

2016-04-28
posted by:
Anonymous
Hello! I noticed this morning on my Roku 1 that whenever I try and play a YouTube video, the resolution is distorted. Specifically, the playback is almost "too big" for my screen, meaning that I'm only seeing part of the video, with the rest being cutoff. I restarted my Roku and re-downloaded the app... but still plays back weird. It seems to especially be problematic when I pair my phone/iPad to the Roku and add videos that way. I checked other apps, (i.e. Netflix) and there's no playback issue there. Thoughts?    respond to this post

2016-04-27
posted by:
Olya
Hi guys, anyone can help me with a problem? I have Roku 2 player for years and hasn ever experienced any problems streaming channels. Like a week ago I decided to get a free trial of HBO Now to watch GoT new season and still I am not able to do it( So go to hbo now app, it shows all the movies, shows etc, I choose Game of Thrones and then it starts... so every time I press OK to start watching it first few seconds everything looks fine, I see a sign of hbo and about adult content and so on, but when it's time for a video to start , it crashes, the screen becomes snowy grey like on Tv when there is no channel though I can hear the sound, just no video.. weird... and I can't even go back to the menu, I press 'back ' button or 'home' button and I hear the click like it goes back but nothing happens on the screen. So I have to turn off the tv for a minute or so, then I turn it on and see roku homescreen. This thing happens only when I try to watch GoT or any other movie on HBO NOW, but I was able to watch some random cartoon on this channel for a long time and everything was perfect. My TV is working fine, and just like I said, I don't have any problems with any other channel on Roku. Any ideas what I should do? Thank you    respond to this post   (1 response - view)

2016-04-27
posted by:
Anonymous
For a week or so Roku has been stuck in a reboot loop cycle...it restarts itself from the main menu over and over again...
Anyone else having this problem?    respond to this post

2016-04-26
posted by:
Anonymous
I have three Roku 3 devices. All Roku apps work fine except the HBO Now app. When I navigate to a show (i.e. KIDS, VIEW ALL, SESAME STREET SN 2012, etc.), I sometimes experience a very long delay between the beep sound of making a selection and something actually happening on my screen. After playing a show (i.e. Season 2012 episode 3), I cannot select another show to watch (i.e. Season 2012 episode 4) without actually exiting to the Roku home screen and going back into the HBO Now app. These problems just started in the last several weeks and they happen on all three players. Anyone else see these issues?    respond to this post   (4 responses - view)

2016-04-26
posted by:
Anonymous
Update: YouTube is now working again. I unplugged the Roku-4 and waited about 5 minutes before plugging it back in. After the device rebooted YouTube worked fine.    respond to this post

2016-04-26
posted by:
Anonymous
I am also unable to play YouTube on my Roku-4 as of this morning on April 26, 2016. Roku please fix this problem. I bought my Roku primarily for playing YouTube. My device is less than 4 months old.    respond to this post

2016-04-26
posted by:
SAG
Roku 4 - can't open Youtube    respond to this post   (1 response - view)

2016-04-26
posted by:
T B
About a week ago my roku started freezing and restarting when playing from my nas through the plex app ... I dont get whats going on!? technology makes me crazy lol    respond to this post   (1 response - view)

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