HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-07-27
posted by:
Anonymous
my roku stops all together in mid-show. Or spends a lot of time reloading. Every night we have this problem.
   respond to this post

2014-07-26
posted by:
Aaron Hagerman
Westland, MI - Michigan
I have so many roku problems. Starting with the remote that goes through periods of total unresponsivness making it as useful as a paper weight. It also freezes all the time and loses connection to the internet. Your product is terrible, I am watching the roku home screen right now because the remote won't work. Please nobody buy this POS!    respond to this post   (2 responses - view)

2014-07-22
posted by:
Anonymous
Roku support recommends removing the Netflix channel and then re-adding it.

Kindly follow the below steps to remove and add the channel:
1. From the Roku home screen
2. Select "My Channels"
3. Highlight the Netflix channel
4. Click the Star* button
5. Select remove channel
6. Confirm channel removal
7. Unplug the power cable from the Roku player and after 30 seconds, re-plug it
8. Again select the channel and choose “add channel” to your home screen.

This worked for us. Netflix is working perfectly on our Roku XS once again!    respond to this post   (4 responses - view)

2014-07-21
posted by:
Meg Dean
Haverhill, MA
I tried watching Netflix this morning and everyone sounds like they have a cold! I tried a streaming movie and they all sounded weird too! Netflix sounds fine through the PS3, so I know it's a Roku issue...ideas???    respond to this post

2014-07-20
posted by:
Michele Paegel
St. Peter , Mn
I was watching a movie on Netflix that needed subtitles so I turned them on. Started the movie and the sound was all messed up. This happened once before a few months ago but seemed to work itself out. The sound is super slow and drags. I turned off the subtitles, nothing changed. I switched the audio and that didn't fix it. I went into a few other channels including Pandora and the sound is bad on each. I did a factory reset but no change. Anyone else have this problem?    respond to this post

2014-07-20
posted by:
Kevin
Houston
Netflix wont retrieve video stream on either a 2xd and a 2 while they both used to work perfectly. Bought new router this week, all other channels stream perfectly including amazon. Netflix works perfect on PCs or android apps.

Strangely if I log the roku onto my "guest" wifi account netflix works fine but the roku of course cant see my dlna server for other content. As soon as I log back onto the regular network wifi netflix hangs on "retrieving" stream.    respond to this post   (1 response - view)

2014-07-20
posted by:
Teresa Jaynes
Liberty, South Carolina
We fixed our Netflix problem by pushing in the reset button on the back and holding in for 15 seconds. This is supposedly a factory reset (but it still retained "MY CHANNELS" from before the reset).    respond to this post

2014-07-19
posted by:
Patty
Ritzville, WA
I have a red Angry Birds Roku. It has worked fine for over a year with no issues. Now, for about 10 days - it tells me to unplug for 20 seconds (which I do from the unit, since the power outlet is behind an entire stereo/tv setup) but it does not fix the problem. Every channel works except for NETFLIX. Whose problem is this- Netflix, Roku- what? Netflix does work on the desktop and laptop computer. I am located near Spokane, Wa. and a U.S.A. map currently shows a higher incidence of problems in this area.    respond to this post   (3 responses - view)

2014-07-18
posted by:
Anonymous
I'm having the same problem. I get the same alert
Your roku player is unable to complete the requested action. Please try again later. If this problem persists please unplug your player, wait 10 seconds, and plug it back in.

This is the message I get every time I try to access a Netflix product. We have unplugged everything. We have reset Roku.

Their site says they are aware of the problem and yet it still isn't working. Sucks    respond to this post   (3 responses - view)

2014-07-17
posted by:
G Corbin
Boston, MA - Massachusetts
Your roku player is unable to complete the requested action. Please try again later. If this problem persists please unplug your player, wait 10 seconds, and plug it back in.

This is the message I get every time I try to access a Netflix product. We have unplugged everything. We have reset Roku. We have tried using the "search" venue.

The Roku 2 XD was purchased within the last year.

What else can we do?    respond to this post   (10 responses - view)

2014-07-15
posted by:
PAT
Cincinnati
my roku stream stick is very hot. tv's been on 30 minutes or so. I've not been able to stream anything all day. mid afternoon? strange time not to work. trying again 6:30 pm still can't get netflix, hbo-go, amazon video or hulu. I get a please wait message that lasts five minutes then it says try later. My cable tv is fine, my internet speed is fine. what's going on? I tried unplugging the stream stick, discovered how hot it was, waited a minute plugged it back in, same problem. what do i try next?

How do you STOP a show to turn it off for the day? Pause/play button is the only thing I can see to do. Then I push the roku home button and turn the tv back to cable. any other options?    respond to this post

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