HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-07-06
posted by:
Nan
I read all the great reviews on the roku 3 and purchased it,what I found was a constant interruption of the movie so it could load. The movie plays for 5 seconds and then has to stream for about 20 seconds before it will play another 5 second clip. Another major flaw is that unless you pay to not have to watch the commercial, the commercial is 2 - 3 times louder than the movie...so you constantly have to play with he volume on your tv or your ears will bleed from the massive change in volume. What should be about an hour and a half movie takes about two to three hours to watch due to the constant stop start due to the never ending download.    respond to this post

2014-07-04
posted by:
Dee
DALLAS, Texas
I purchased my Roku almost a year ago. Recently it started freezing up on most channels, or reloading in the middle of watching a show and the light on the box would be bright never to go out. Now I have to hit the reset button underneath the box allow it to reload each and every channel before it will work. Prior to resetting, I would unplug the entire box and nothing. I don't want the high cable/dish/direct/att bills which is why I purchased the Roku but this sucks. I want to chill out and watch TV without having to do the technical crap.    respond to this post

2014-07-04
posted by:
Tynetta majdalawi
detroit
Hi when I changed the batteries in the roku remote the white light on the side of the box went out and I cant get roku to even come on    respond to this post   (1 response - view)

2014-07-02
posted by:
Danny
As the two replies below clarified my problem....the freezing of my Roku 3 happens usually at the end of an episode of some series (doesn't matter which one...it happens randomly on any of them) or at the end of a stand-alone show. Once the show ends and it goes back to the screen showing a little window of what you just watch and the return icon in the upper left corner.......this is where the freeze happens. The only solution so far is to unplug power from the back of the Roku and wait 10 seconds or so and plug it back in. I did....once again....uninstalled the Netflix app and re-installed. The version number did not change...( I think it is at 4.1.1 ).....but what did change this time around was the Netflix icon went from red background to white Netflix text to white background to red Netflix text. The issue did not crop up again last night.....but I only watched one stand alone show before going to bed. Will update one way or the other after a few more days of viewing.    respond to this post   (1 response - view)

2014-07-01
posted by:
Danny
Netflix is STILL completely locking up my Roku 3 to the point of having to cycle power to get the Roku to work again. I tried cycling power the first time Netflix would lock up the Roku. Did not help. I tried a factory reset and had to re-establish my Roku account. Did not help. I did what some have suggested and un-install Netflix and re-install. Did not help.

Any other ideas out there?    respond to this post   (3 responses - view)

2014-06-30
posted by:
Anonymous
Roku stick 4 months old freezing movies onscreen (but internally moving scene forward so I miss scenes). I was hoping this would happen like my Roku HD did. No more Roku's for me. I'll stream through Xbox.    respond to this post

2014-06-29
posted by:
shirley Hafford
fort kent, me
I just got a Roku 2, worked great for 2 weeks.. now it freezes remote does not respond . Ive tried pairing unplugging resetting. Its been over a month now the screen comes on tv but remote wont work.. ive been in contact with roku support 2 times. Im fed up.. any suggestions anyone!    respond to this post

2014-06-29
posted by:
shirley Hafford
fort kent, me
I just got a Roku 2, worked great for 2 weeks.. now it freezes remote does not respond . Ive tried pairing unplugging resetting. Its been over a month now the screen comes on tv but remote wont work.. ive been in contact with roku support 2 times. Im fed up.. any suggestions anyone!    respond to this post

2014-06-28
posted by:
Anonymous
It's impossible to watch a fucking movie without it reloading. Then it will finally totally freez. Then it goes back to the trt scree . It's not worth the hasle.    respond to this post

2014-06-28
posted by:
Anonymous
I unplugged the Roku box, waited a minute or so, and replugged it in. Worked like a charm!    respond to this post   (1 response - view)

2014-06-27
posted by:
Anonymous
Roku stick HDMI will restart before my little brother can even get into an app, it does this repeatedly until you unplug it, when you plug it back in it continues with the annoying process.. Any fix??    respond to this post

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