HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-05-13
posted by:
Anonymous
For no reason sometimes roku stops responding. Specifically when selecting a Netflix title....Takes for ever to responded...At times the remote does not function either.....My signal strength is good and I have changed the router channels as well....Then there are times were all is perfect for weeks.....    respond to this post

2015-05-11
posted by:
Bill
I have had my roku 3 for about two years. Suddenly, over the weekend, it was saying that I was not connected to my network. I re-entered my network passwrrd and it connected. The one channel y gf watches constantly, youtube, will not come on. When I click on youtube, the screen goes blank and stays blank. Every other app on the roku seems like it is working. Only youtube will not load up. Has anyone else had this happen who can tell me how to fix it. I have tried unplugging it and plugging it back in.
   respond to this post   (6 responses - view)

2015-05-11
posted by:
DeAnte
We have had our roku for just under two years. Last month, it needed to do a software update in order for sling tv to work. We did the steps to update, the roku did its thing, rebooted, but didn't update. So we contact roku and the representative sounded like she was clueless. So now we're still out of sling tv. So then last night, all of our channels (except 3) all of a sudden disappeared. Now today, the roku is stuck in the setup loop. It has us set up the roku, does a softwares update, reboots, then back to the setup screen. Good thing my PS3 works otherwise, we would be without any type of video service. So frustrating!    respond to this post   (1 response - view)

2015-05-10
posted by:
Jenifer
We have had ours only in January of this year and now it doesn't respind to our tv after I unplugged it because it was over heating, and freezing. I haven't been able to contact the help team.    respond to this post

2015-05-10
posted by:
Anonymous
My Roku 3 keeps rebooting. It does not matter if I am watching something or just have it on the menu screen. I think it happens about every 5 or 6 minutes. I checked for software update and I am up to date. I deleted a few extra channels. I unplugged the power and powered back on, Everything short of a factory reset. Anyone have any ideas?    respond to this post   (4 responses - view)

2015-05-09
posted by:
Brenda Gerlach
Amarillo, TX
My Roku 2 keeps getting hot & freezing up. Help?    respond to this post

2015-05-08
posted by:
Michelle
My Roku is showing that it is connected to the internet with an "excellent" connection however every time I go to use it it it tells me that there is a problem communicating with the server. Any suggestions?    respond to this post   (4 responses - view)

2015-05-07
posted by:
Gary Watson
Columbus, Oh
For about a month I've had intermittent problems with Hulu Plus, I'll be watching a program and it suddenly stops and goes to retrieving the program, plays for sometimes less than a minute and goes back to retrieving or to a commercial (which always plays fine). I've tried unplugging the Roku, removing Hulu and reinstalling--nothing works. I've contacted Roku and Hulu and they haven't helped (Hulu did give me one month free). It's a first generation Roku player that I've had for over a year with no other issues.    respond to this post

2015-05-07
posted by:
Flora
I am having issues with the Facebook application. All of a sudden I am not able to see my friends' pictures and videos, none of them, which I used to see. At the same time, My Buzzvideo, a private channel for youtube, also is not working and I cannot see any video. I don't know what is going on, I have not changed anything. Anyone with the same problem?    respond to this post   (5 responses - view)

2015-05-06
posted by:
Austin
My Roku automatically factory resets every time it is unplugged. When I get to the home menu it wont let me download anything. When I download a channel it just says success, then won't appear on my home screen.    respond to this post

2015-05-06
posted by:
Bill
I have a 2 month old Roku 3 player that worked ok until 2 weeks ago when it stopped streaming Amazon Prime video. It gives a message that I am not connected to the internet. All other channels stream fine except for Amazon, so it is not the internet connection. I also have a Sony box that streams Amazon Prime with no problems. Any thoughts?    respond to this post

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