HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-04-11
posted by:
Sherry and John Klinck
Cornwall, VT
I turn on ROKU, ans the white letters bounce up and down and then nothing happens . After a minute or two a brief signal comes in along the top which says "Receiving auto control signal (now)," then goes blank again.
Everyting is plugged in and the ROKU is in the correct position.

PLEASE HELP!    respond to this post   (1 response - view)

2015-04-11
posted by:
Shelley Mercer
Lansing , MI
My ROKU 3 will not load HuluPlus (4/10/2015). It starts and stops, goes back to previous menu or system restarts. Had several PBSKids episodes that won't work either. I reset my entire system. Using Ethernet line direct to ROKU. Any suggestions.    respond to this post   (10 responses - view)

2015-04-10
posted by:
sharon klein
My power for the Roku does not stay on?    respond to this post

2015-04-10
posted by:
Anonymous
Well, it seems that somebody has finally recognized the problem. Here is a statement from Roku about the Netflix issue:
http://support.roku.com/entries/27269044-Netflix-Service-Interruption-April-9th-2015-
   respond to this post   (1 response - view)

2015-04-09
posted by:
TIM
DULUTH, GA
I have a Roku 3 that will no longer open the NETFLIX app. I press the remote and nothing happens. Hulu, Amazon Prime, and all other apps work fine, but the Netflix app won't open. I installed a Micro SD card, but that didin't help. I restarted and re-set the Roku 3 but that didn't help either. What is wrong?    respond to this post   (1 response - view)

2015-04-08
posted by:
Joe P.
I have a Roku3 - I request an update - then do a restart and the problem happens -- I am sitting on the home page with all the channels -- I did not press anything -- a couple minutes later, a video trailer for "Derek" was playing in the background -- but I could not see anything -- I can only hear it ,, At first I had no idea it was a Netflix video trailer -- once I realized that --- I pressed on the Netflix channel and could see the Derek trailer still playing

it doesn't happen every time - but it continues to happen    respond to this post

2015-04-08
posted by:
carolyn Campbell
Williamsburg, va
My Roku just started causing flashing, flickering and intermittent sound while playing a Netflix movie. Any ideas on how to fix this. The TV is working fine.

Thank you for your help!!!    respond to this post

2015-04-08
posted by:
Anonymous
I have also had loading/stalling problems with the Netflix app on my Roku 3. Restarts, reboots, remove/reinstall Netflix app - nothing worked. I still suffer the stalls at 25% loading, or sometimes it just hangsup on the Netflix red logo page. Sometimes I get an error screen that says "Try again", "system details", or "exit". I called Netflix and they were not admitting to issues, but advised me to open my Netflix account online and change the download speed from "High" (the default) to "medium". This worked last night, but I will continue to monitor this for a few days. The picture is somewhat softer, but viewable. There were still a few hiccups, but they resolved within seconds rather than minutes. Internet speed tests for my FIOS system are normal. I suspect some Netflix software mixup that doesn't work well with Roku since all the other services like Amazon, Hulu, Crackle etc are normal HD and 5.1 SS. I will suffer the Netflix download speed reduction for a while until the issue is resolved.    respond to this post

2015-04-07
posted by:
Jerry
Zachary, LA
I have a new Roku3 and trying to watch MLB.TV. It keeps giving me the "loading, p,ease wait" every 30 seconds, sometimes less... How crazy!    respond to this post

2015-04-07
posted by:
jackstubbington
Saultste. marie, ont
There is a temporary fix for viewing MLB on your Roku2sx if you aren't already aware.

Go to home on your roku than settings. Go to display mode and change to 16x9 screen size and than go back and click on to the game you would like to watch. I've changed back to 1080p and it still worked but then a couple of times since i've had to go back to 16x9 to reactivate the games. I hope this works for you.    respond to this post   (1 response - view)

2015-04-07
posted by:
Steve
Key West, FL
Netflix is the problem. I was on chat with a Netflix tech and they are aware of the problem and on their site, they had a big headline on one of their pages that said, "there is a problem with Netflix and Roku players, IT is working on a fix..." or something similar to that effect. I changed my password on the web and then tried to log in with it on my Roku, and of course, it wouldn't work. It is Netflix...becoming a headache as a company.    respond to this post   (5 responses - view)

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