Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received

2012-02-21 posted by: Anonymous	My Roku 2 box keeps freezing up while just searching thru the menu options. I can't even select a TV show let alone watch it. respond to this post
2012-02-21 posted by: Anonymous	We are having connection problems with TED. And RT news or anything that is related to current events or alternative news sources. We don't have any problems with watching movies or listening to Pandora. Angry Birds never fails, even when you accidentally leave it on all night. The music still plays in the morning. Is someone person or thing subverting our system? Our connection is fast, so that is not the problem. Often (especially while watching pertinenet documentaries or current news - live or recorded) we receive a message saying our internet connection has failed, but our internet connection is in fact quite good. All I have to do is click the home button on the remote and come back in just fine, but it does get incredibly irritating to be constantly interrupted when trying to educate one's self and family. respond to this post
2012-02-20 posted by: Gene	I purchased a Roku xd 3 months ago. Everything has worked great until a week ago. Netflix is constantly loading, plays for 1-2 minutes, loads, again, again.... Crackle and other programs work fine, just Netflix problems loading a whole 15 minute program? respond to this post
2012-02-16 posted by: Anonymous	I have a Roku XS model 2050X. I have fast internet (30M) with wired connection. Perfect picture and sound. The problem is with Netflix only. Crackle and others seem fine. With netflix it will keep stopping part way through a tv show. Sometimes it will restart.. most of the time it says "selection unavailable at this time" I can pick another selection from my instant que and it will play fine all the way through. This does not seem like a buffer problem to me but not sure. But the fact I can switch programs and have not problem.. and then switch back later and finish the org. show. I have been told that Netflix streams better through a blueray dvd player and I will go that route if necessary. Side question.. if I reset the roku or even unlink and relink it.. will I lose my Netflix Instant Que? your help is appreciated DonM respond to this post (1 response - view)
2012-02-14 posted by: adobekid1	I have had my Roku xs for 3 months now and since day 1 the color has been way off. A face, for example, appears with so much red that the face appears severely sunburned. Roku suppor is worthless, I agree on this point with others. I have tried Roku on 4 TV's with the same results. I am going to try to exchange this unit for another and if the problem still exists, return for a refund. respond to this post
2012-02-13 posted by: VOOLA	HELLO I TOOK ROKU WITH ME ON VACATION, WORKED FINE HOME , HAD TO RESET TO FACTORY SETTING AND DID'NT WORK AGAIN. ROKU NOT WORKING HERE........ THE CONNECTION IS HOTAIR NETWORK IF SOMEONE KNOWS HOW TO CONNECT PLEASE LET ME KNOW respond to this post
2012-02-13 posted by: Anonymous	I have being try to set up and watch my first movie from netflix but constantly it is showing a blinking words:JUST,NORMAL,JUST,NORMAL,and on and on.Of course,I can nota watch anytihing.Somebody,please,can Help me? respond to this post
2012-02-11 posted by: Justin	the display on my roku is slightly skewed diagonally. slightly higher on the right side than the left. this only happens with the roku plugged in, not any other peripheral. why can't I adjust the display settings in a little more detail beyond just choosing resolution? respond to this post
2012-02-07 posted by: charles paulsen pueblo, co	Watching episode 147 of Desperate Housewives and got to about the 4 minute mark from the end and when the actor says, It's me", the screen goes blank and I can't play the rest of the episode. Acts like a dvd that is scratched or damaged. I can fast forward and see there is programming past that point, but can't get the player to show it. ?????????? respond to this post
2012-02-07 posted by: Eric	can not connect to Crackel, works with my pc but not will roku player, says my log on and password are not correct respond to this post
2012-02-07 posted by: Gene Jones Arlington, TX	I have the top of the line ROKU and AT&T Uverse Wireless. It has been months with help from ROKU. The first hookup was with the router. Got through the hookup and register and had black only. Second hook up directly with the TV got color etc on ROKU but no TV. Spent lots of time with ROKU (internet), U-Verse "new nothing about ROKU", Best Buy seels ROKU but knew nothing about installation. Gene Jones ejones1788@sbcglobal.net respond to this post


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