HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-02-26
posted by:
Anonymous
I just bought my ROKU 3 a month ago and Netflix worked perfectly. Now, for the last two weeks I have only a black screen. Other channels work perfectly. Like others, I bought the ROKU to look at Netflix. Thanks for sharing the procedures for correcting the problem.    respond to this post

2015-02-25
posted by:
Anonymous
My Roku started a reboot cycle and won't stop. Jumping Roku logo with solid light on the Roku device, then the light on the device statrs flashing, then the software shuts down and reboots before it gets to the home screen. I only get the jumping logo, the hidden menu screen is inaccessible during this boot process.    respond to this post   (2 responses - view)

2015-02-23
posted by:
Anonymous
Update: I have tried every suggestion that I have found all over and NOTHING works!! I guess my Roku is just a piece of junk. I have no desire to upgrade to a 3 because I have no faith that it will be any better than the 2. I guess I will have to figure other means to enjoy Netflix and Hulu plus. This is sooo frustrating because it worked awesome up until 2 weeks ago, now I can't even deal with it.    respond to this post

2015-02-21
posted by:
Anonymous
My Roku was working fine this morning, now the only channels that work are Weather Nation, Weather 4 U.. no movies or other channels will work (No CHH, NO Nowhereman, No Nature, Nothing!) I can go to movie channels, select a movie, press play.. then it goes to a pastel purple screen (states AdRise as) it has audio but NO video at all!
I upgraded, rebooted, removed channes and reinstalled.. nada!
Anyone have a clue?    respond to this post

2015-02-21
posted by:
Anonymous
I found this on another website (trying it out my self):

Not sure if this pattern will work on the older Roku's or newer versions. Works on Roku 2

On your Roku remote control follow these steps:

Go to home screen stay on home screen for about 5 seconds before pressing the following buttons.

1) Home button 5 times (looks like a house)
2) Fast forward button 3 times (button with arrows going to right)
3) Rewind button 2 times (button with arrows going to left)

This brings you to a secret screen. If you don't end up on a secret screen and you have a Roku 2 keep trying because you may be going to slow or to fast. I had to keep doing it about 5 times before I ended up on the secret screen. On the right lower side of the screen you will see an option to update software. Choose this option. My version was 5.5.410 and it asked me if I wanted to update to the same version. Choose YES.

Update starts and after update is complete Roku automatically will reboot. After it has rebooted it should bring you back to home screen. If not go to home screen.

Follow these steps now.

1) Home button 5 times
2) Fast Forward 1 time
3) Play button 1 time (button in between forward and rewind)
4) Rewind 1 time
5) Play 1 time
6) Fast Forward 1 time

This should bring you to another secret screen. On the bottom right of screen choose the option Disable Network Ping. It should now say Enable Network Ping. Then choose System Reboot. The Roku will reboot.    respond to this post

2015-02-21
posted by:
gerard downey
glenside, PA
I was viewing something on my roku and suddenly it stopped and I have ROKU jumping up and down on my screen. Every minute or two I get a "no signal" message. I would just like to get those damn letters from jumping up and down. I have used this box for years and never had a problem now it is just "jumping ROKU."
Any ideas, from anybody. i am relying on the kindness of strangers.
   respond to this post   (2 responses - view)

2015-02-20
posted by:
Andy
Olive Branch, MS
I bought a roku stick with remote about 3 weeks ago...The remote has stopped working (replaced batteries, didn't work). I downloaded app on Iphone which is not great, but ok...but rest of family doesn't have an IPhone and I'm not home all the time. Unfortunately, I can't find box or receipt. BUT ITS BRAND NEW! Can't find way to contact company...Just blogs. Any suggestions?    respond to this post

2015-02-20
posted by:
Alfonso
Valley Stream, NY
I am sometimes unable to watch any WWE Network programming for weeks at a time on any of my Rokus (I have them all over the house: Roku 2's, Roku 3's and a 40" TCL Roku TV.) The WWE Network app moves extremely slow from screen to screen, and whenever I try to play any programming--streaming or on demand--I get the same error message: "Network Error: Please check your network and try again." As far as I know, my network is just fine. I've had technicians from my Internet provider, Optimum, come to my home and check the speeds, and they say everything is fine. And other streaming content, like Netflix, works just fine on my Rokus. WWE Network customer service has been of no help. They just tell me to remove the app, unplug the Roku, then download the app again. That doesn't work.
What's strange is that, after several days or weeks, the WWE Network will go back to working just fine, sometimes for weeks at a time. And then I get the error message again, and it's another several days/weeks of this.
Any suggestions would be greatly appreciated.
   respond to this post

2015-02-18
posted by:
Anonymous
last night and tonight my roku is doing crazy stuff, continually stopping and reloading. i reset my cable modem and high speed wireless and have restarted my roku multiple times. my speed is 28mbps download and 8 mbps upload. everything in my home functions well. just my roku.

don't know exactly what to do. it drives me insane took 20 minutes to see the last 3 minutes of a movie last night. it started the same stuff tonight when i got home. wife watched it all day without a single problem.

thought it was our internet but it is solid and very fast, must be my aura    respond to this post   (5 responses - view)

2015-02-18
posted by:
Jerry A
I am 70 years old and have a ROKU 3 and have never had an issue with anything! It is not a ROKU issue it is a problem with the status of your connection and the speed provided by your internet service provider, use a speed tester that you can find for free on download.com not one that your provider says to use. GOOD LUCK    respond to this post   (2 responses - view)

2015-02-18
posted by:
Anonymous
ROKU 3 keeps restarting or rebooting every time I select the YouTube channel. How to fix???    respond to this post

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