HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-12-18
posted by:
Richard
Wellington
My Roku 3 and Netflix has worked great until 3 days ago when Netflix tells me it hasn't come to this part of the world. I use UnblockUS and I have checked my router, my laptop gets to Netflix and shows movies etc. without any problems. I have restarted my Roku and logged out of Netflix and logged back in again, but I can't get past the wrong part of the world screen. Have you any other ideas before I factory reset the Roku ? - thanks    respond to this post   (1 response - view)

2014-12-17
posted by:
Bill
Sarasota, Florida
The TV began to "stutter" while on Crackle, then went to a commercial. Did that a few times. Then when I went to DailyMmotion there was a comment short flash see ROKU for flash memory card. Will check that next. The ROKU froze. Disconnected same, freeze went away on re hookup. No sound Factory reset gave rise to sound and am now doing updates based on a factory reset. Anticipate it will go well??? Go well> Go welllllllllll    respond to this post

2014-12-14
posted by:
Anonymous
Had freezing issues with my Roku LT... so I ultimately decided to hit the reset button to see if this would help "clear things up." I've had a broken Roku ever since. Called tech support, and they had me reset the unit several times.... which is what I did before I called them... and the unit still will not get past a looping reboot screen. Customer service said, "sounds like your unit is defective, and you are out of warranty. You need to buy a new one." I was like, WHAT?? That's the service/help I get? I believe the functionality of the reset or software update that they patched caused the unit to fail and bricked it... so why am I responsible to go out and buy a new one?? They did not seem apologetic at all.. and when I asked to speak to a supervisor, he was less sympathetic than the tech support person I spoke to.

Stay away from Roku...and if you have one... do not use the reset button. Buyer beware.

Poor customer service... and I am seeing these posts all over the internet about a looping boot/reset screen... and Roku is turning their back on all of their customers.

Awful company. If anyone finds a fix... please reply. So disappointed in this unit/brand.

   respond to this post

2014-12-13
posted by:
tim
Recently bought Roku 3 (use with unblock-us) and it worked fine with Netflix for about a month. Then one day I got an hdcp unauthorized content error message. I fixed it by doing a factory reset and Netflix worked fine again for a couple days. Then, out of the blue, many titles disappeared from the catalogue. They are still there on my ipad and WD TV box that I also use. They are missing only from Roku 3. Another factory reset didn't help. It works fine with what is available.    respond to this post   (2 responses - view)

2014-12-12
posted by:
TD
Roku's problem is they use really poorly designed wi-fi hardware and software. I have over a dozen wireless devices in my house. The only one I ever have problems with is the Roku boxes. I switched one Roku box to a wired connection to fix the issues with that box. Unfortunately my crappy Roku 2 has no wired connection.

For my 3rd box I purchased an Amazon Fire. Much faster, never has a problem with the wireless connection, and the user interface is much better than Roku.

Though I still occasionally have problems with the notoriously buggy Netflix apps. Netflix is worse than Roku on customer support. I called them one time and they told me to call my ISP to ask them to reset their network. I ended up re-installing the Netflix app to fix the problem I was having. What a bunch of clowns at Netflix's support center. Amazon is eventually going to eat Netflix for lunch.    respond to this post

2014-12-12
posted by:
ArneA
running a roku 3 from Europe seemed easy for the first 6 months, (only annoying that my primitive internet provider gave me a router that needs changing to American ip in the router a little too often but not rokus fault) suddenly got unstabile so I decided to reset to factory settings, and now I cant find any of my important channels to install again, Netflix, hulu and blockbuster. going to add the channels from the web I get the info that I cant add channels at the moment from my region. did they up their region security or something? anybody know what the problem is and if there are a solution?    respond to this post

2014-12-11
posted by:
Anonymous
My Roku freezes up    respond to this post

2014-12-10
posted by:
Anonymous
Have a Roku N1100. I cannot get VUDU on this thru the channel store. Any advice?    respond to this post

2014-12-10
posted by:
Anonymous
I just changed Internet boxes and have a new password. I am only getting sound no picture. How do I get the picture?    respond to this post

2014-12-09
posted by:
Bert
HuluPlus crashes my Roku 1 unit. This generally happens if I stop and a video and then restart. The screen locks up on HuluPlus and the only way I can clear it is to unplug and plus back in the Roku 1 unit thereby forcing a reboot. It's really annoying as it happens several times a night.
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2014-12-09
posted by:
Joe Arias
Followed Been ther Done That advice. Roku now working again. Thanks.
Here it is again:
ON ROKU3, Press the following keys in the order shown, HOME 5X,UP 1X,REWIND 2X AND THEN FF 2X. It will take a minute, then you should see the ROKU Screen saver on screen. Press OK, when the original start screen shows, select NETFLIX and PRESS OK. This fixed my ROKU3 - NETFLIX problem today.

HOME IS UPPER RIGHT BUTTON, UP IS UP ARROW,REWIND IS IN LOWER ROW (LEFT ARROW) AND FF IS LOWER ROW (RIGHT ARROW).

GOOD LUCK
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