HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-05-23
posted by:
Mark
OKC, Ok
My Roku 3 will not connect to Netflix. It used to work. Amazon connects just fine    respond to this post

2016-05-19
posted by:
John Brownson
We've got what I believe is a first generation Roku, little box and handset. It gave us good service for years, but lately it has begun not responding to the handset, and quitting in the middle of a show we're streaming. Rebooting (unplugging and replugging the power source) will solve the problem, after a few minutes of the "dancing roku". So, annoying but okay, as long as it doesn't get any more frequent than it is.
I get, from other posts, that I should never update my Roku, as long as it works. The newer models seem to have a lot more problems than I've got.
The other thing I want to share, though, is that I've written to Roku twice, through their site, explaining the problem and asking for advice. I've received not a word of response. Nothing. Clearly, once you buy their product, you're on your own. Crappy customer service, for a product with a lot of problems. I think it's time to start looking for a better product.    respond to this post

2016-05-16
posted by:
Anonymous
I can't play anything on youtube. It terminates in the middle of playing something and goes to the home screen. And yeah, roku support is terrible.


   respond to this post

2016-05-16
posted by:
Anonymous
I can't play anything on youtube. It terminates in the middle of playing something and goes to the home screen. And yeah, roku support is terrible.


   respond to this post

2016-05-16
posted by:
jayden
st austell, 2
If it come sup with a messige then go to settings click network and reboot it.    respond to this post

2016-05-16
posted by:
staci
pasadena, ca
No youtube at all today - all black. Started experiencing problems yesterday "loading..." starting and stopping by itself, etc.

Today - nuttin'.

Waaaah.    respond to this post   (1 response - view)

2016-05-13
posted by:
Terri
I've been having similar issues with the wwe network app as well. It never wants to load the home screen and keeps taking me back to the roku homepage. Been having this issue for a few weeks now and wwe can't seem to figure it out either.    respond to this post   (1 response - view)

2016-05-11
posted by:
Ted Williams
First, it is difficult to get any Roku channels. When I do get what I am looking for, the channel shuts off in the middle of a program. It says it is loading and please wait. The program I am was watching never does reload.    respond to this post

2016-05-09
posted by:
charles walton
norco, ca
You Tube is completely out of order    respond to this post

2016-05-08
posted by:
mike
, ca
Roku2 has started displaying youtube videos with only a partial picture displaying on the right side of the screen and
all black over the left half of the screen. Have tried rebooting, signing out and signing in, and also deleting the channel and re-adding it--none worked. Is there a fix coming?    respond to this post   (2 responses - view)

2016-05-07
posted by:
Big J
Hagerstown, Md
Suddenly, within the last week, I can't beam anything from my iphone to my Roku through Rocket Roku app. Or any other app I try to sync with Roku. The Roku detects the signal, but the content stops as soon as it starts on the tv screen. I tried reinstalling the app. Restarting phone. Restarting Roku. Still getting the same results of being unable to beam. If anyone has any suggestions please post them. Thanks for the help!    respond to this post

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