Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received

2013-05-23 posted by: Jane Teutsch Larkspur, CO	We bought a Roku 2 about a year ago to watch the Glenn Beck show in the evenings. it was working just fine for several months until our Blaze subscription was coming up for renewal. We renewed and all was fine on the computer but we could never get the Blaze on Roku again. It works just fine streaming in all the others but not the Blaze, as if we had no subscription. I have written over and over again but to no avail. No one contacts us and there is no number to call. We have just given up. We don't think it is the Roku but the Blaze connection. What to do? How do we get someone's attention? respond to this post
2013-05-21 posted by: Anonymous	I have a problem where the Roku will not connect to a "wired" connection after losing power. Any time the Roku is disconnected from power it will NEVER reconnect to my wired Ethernet connection unless I hit the reset button, then it works fine. The problem with this is I have to enable the Roku, wait for channels to load, re-sign into Netflix and other channels. If I unplug my Roku then plug it back in, it acts as if it cannot find a network connection. It will fail trying to load a channel then it will prompt me to select a network connection type. When I select "wired" all three tests turn green but I can never get anything to load. Once I hit the reset button it works fine but I have to spend 30 minutes signing in and reconfiguring my channels! respond to this post
2013-05-20 posted by: Smyrnaheather	My Roku will not play Netflix since update. I get a message that says " Unable to complete requested action - Your Roku player is unable to complete the requested action. Pease try again later. If this problem persists, please unplug your Roku player, wait 10 seconds, and plug it back in." Of course, I've done this several times already with no success. Any suggestions? respond to this post (1 response - view)
2013-05-19 posted by: Gary	I have a Roku 2 XD and recently, while trying to scroll through my saved Netflix queue, it (the remote) will advance/click maybe 3 to 10 titles forward then freezes and will not forward, or anything else, for that matter, just freezes everything, and you are done, as staring at a frozen screen for longer than 5 minutes just makes you, A. bored shitless, and B. Stupid for thinking that somehow it would magically "Fix" itself. I've tried unplugging the Roku for up to 5 minutes, then going thru the motions as it fires itself back up again, only to have it "Stick/Freeze" all over again. Anybody have a solution? Thanks! respond to this post
2013-05-18 posted by: David P	I bought a Roku 3050R and followed the directions, Got to the set up account and received a code from their website. Set up the account and went to finish activation of the unit. It stays on that screen and when I hit home button, it just gives me a new code to set up account with. Do not want to set up more than one account. My computer is a hard wired pc, but it did recognize my wireless. Ant suggestions? respond to this post
2013-05-18 posted by: Anonymous	I have the 2xs and having freeze issues after the update since yesterday, whomever wrote the program for the update is retarded. Retarded for two reasons 1:useless programming and. 2: not enough common sense to test it before releasing it. If there is no better update for this update, I plan to trash the roku and buy an appletv respond to this post (1 response - view)
2013-05-16 posted by: Anonymous	I have 2 Roku 2 XS's and after the latest update this weekend, I am unable to stream HD programming through any of my channels. Since the update, I have freezing issues with Hulu and Netflix has to stop and reload constantly. Contacted At&t and they tested the lines and they are working properly and I am currently streaming 14 mbs. I also have a Netgear NeoTV300 and 2 Vizio Co-Stars and they are streaming Netflix and Hulu (Netgear only) great. I spent four hours on a chat with Roku customer service and they cannot figure out what is wrong with the players. I was wondering if anyone else is having this issue after the recent software update. respond to this post (4 responses - view)
2013-05-16 posted by: Anonymous	Washington Week stops and loads and sounds weird and stops over and over again. This is on the PBS channel in the newscaster channel. Has been happening the past couple months. Cannot watch the show at all anymore. respond to this post
2013-05-12 posted by: Anonymous	I have a Roku 2 XD. I am unable to connect anytime during the day. After 11 PM to about 6AM it connects immediately. I'm beginning believe it's a Roku server space problem. I am very disappointed and would not recommend buying one. respond to this post
2013-05-10 posted by: Jimmy Jones Fort Mill, SC	My roku was working great and I moved it from one tv to another in a different room. It would not come on. I moved it back to the original tv and it still won't come on. It don't seem to be getting powder. The light on the box will not come on. Jimmy respond to this post
2013-05-09 posted by: MARIA ZAPATA ZAPATA , PR	Internet ok, cbles ok, after the first image on tc "ROKU" for a while it frezz on language screen...does'nt repond to any commands..Just do reset, unpluge cables and then conect again....but the same issue appears...What should I do to fix it?..Hope you can help me.... respond to this post


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