|Roku support recommends removing the Netflix channel and then re-adding it.|
Kindly follow the below steps to remove and add the channel:
1. From the Roku home screen
2. Select "My Channels"
3. Highlight the Netflix channel
4. Click the Star* button
5. Select remove channel
6. Confirm channel removal
7. Unplug the power cable from the Roku player and after 30 seconds, re-plug it
8. Again select the channel and choose “add channel” to your home screen.
This worked for us. Netflix is working perfectly on our Roku XS once again! respond to this post
|I tried watching Netflix this morning and everyone sounds like they have a cold! I tried a streaming movie and they all sounded weird too! Netflix sounds fine through the PS3, so I know it's a Roku issue...ideas??? respond to this post|
St. Peter , Mn
|I was watching a movie on Netflix that needed subtitles so I turned them on. Started the movie and the sound was all messed up. This happened once before a few months ago but seemed to work itself out. The sound is super slow and drags. I turned off the subtitles, nothing changed. I switched the audio and that didn't fix it. I went into a few other channels including Pandora and the sound is bad on each. I did a factory reset but no change. Anyone else have this problem? respond to this post|
|Netflix wont retrieve video stream on either a 2xd and a 2 while they both used to work perfectly. Bought new router this week, all other channels stream perfectly including amazon. Netflix works perfect on PCs or android apps. |
Strangely if I log the roku onto my "guest" wifi account netflix works fine but the roku of course cant see my dlna server for other content. As soon as I log back onto the regular network wifi netflix hangs on "retrieving" stream. respond to this post )
Liberty, South Carolina
|We fixed our Netflix problem by pushing in the reset button on the back and holding in for 15 seconds. This is supposedly a factory reset (but it still retained "MY CHANNELS" from before the reset). respond to this post|
|I have a red Angry Birds Roku. It has worked fine for over a year with no issues. Now, for about 10 days - it tells me to unplug for 20 seconds (which I do from the unit, since the power outlet is behind an entire stereo/tv setup) but it does not fix the problem. Every channel works except for NETFLIX. Whose problem is this- Netflix, Roku- what? Netflix does work on the desktop and laptop computer. I am located near Spokane, Wa. and a U.S.A. map currently shows a higher incidence of problems in this area. respond to this post )|
|I'm having the same problem. I get the same alert|
Your roku player is unable to complete the requested action. Please try again later. If this problem persists please unplug your player, wait 10 seconds, and plug it back in.
This is the message I get every time I try to access a Netflix product. We have unplugged everything. We have reset Roku.
Their site says they are aware of the problem and yet it still isn't working. Sucks respond to this post )
Boston, MA - Massachusetts
|Your roku player is unable to complete the requested action. Please try again later. If this problem persists please unplug your player, wait 10 seconds, and plug it back in. |
This is the message I get every time I try to access a Netflix product. We have unplugged everything. We have reset Roku. We have tried using the "search" venue.
The Roku 2 XD was purchased within the last year.
What else can we do? respond to this post )
|my roku stream stick is very hot. tv's been on 30 minutes or so. I've not been able to stream anything all day. mid afternoon? strange time not to work. trying again 6:30 pm still can't get netflix, hbo-go, amazon video or hulu. I get a please wait message that lasts five minutes then it says try later. My cable tv is fine, my internet speed is fine. what's going on? I tried unplugging the stream stick, discovered how hot it was, waited a minute plugged it back in, same problem. what do i try next?|
How do you STOP a show to turn it off for the day? Pause/play button is the only thing I can see to do. Then I push the roku home button and turn the tv back to cable. any other options? respond to this post
|Got a Roku HD 2500 X about 4 months ago. Worked great for about 2 months, now will not play any channels. The one in my living room works great and it is over 20 feet away from the wireless gateway. Nothing had changed or been moved or unplugged and now it will run a show for 2-3 minutes, reload, then run again then reload and then say the video can not be played. Will not even think about connecting to |
HBO GO or Netflix. It is in my bedroom about 12 inches from the wireless gateway. Talked to Roku support twice to no avail. Will try a hard factory reset and it that does not work then I will throw it away!!! respond to this post
|Roku won't "reboot" after power outage. Displays message: "cannot connect to signal"|
But I know the router serving it is OK, as I use it when this happens.
respond to this post )