HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-09-21
posted by:
Been There Done That
ATTENTION ROKUIANS,

On your ROKU remote, press the following keys in the order shown, HOME 5X,UP 1X,REWIND 2X AND THEN FF 2X.

It will take a minute, then you should see the ROKU Screen saver on screen. Press OK, and hopefully you’ll see the original start screen. This may solve some of the troubles with your ROKU device.

Of course you must be connected to the internet, TV turned on and ROKU turned on.

If this fixes your problem, write back here to acknowledge that this worked for you so others can learn and use this method.

Check out my response on the 8 26 2014 question from Lynn, my solution worked well for the Netflix problem. This does not cause you to lose settings like a factory reset.

HOME IS UPPER RIGHT BUTTON, UP IS UP ARROW,REWIND IS IN LOWER ROW (LEFT ARROW) AND FF IS LOWER ROW (RIGHT ARROW).GOOD LUCK

   respond to this post   (1 response - view)

2014-09-21
posted by:
Been There Done That
ATTENTION ROKUIANS,

On your ROKU remote, press the following keys in the order shown, HOME 5X,UP 1X,REWIND 2X AND THEN FF 2X.

It will take a minute, then you should see the ROKU Screen saver on screen. Press OK, and hopefully you’ll see the original start screen. This may solve some of the troubles with your ROKU device.

Of course you must be connected to the internet, TV turned on and ROKU turned on.

If this fixes your problem, write back here to acknowledge that this worked for you so others can learn and use this method.

Check out my response on the 8 26 2014 question from Lynn, my solution worked well for the Netflix problem. This does not cause you to lose settings like a factory reset.

HOME IS UPPER RIGHT BUTTON, UP IS UP ARROW,REWIND IS IN LOWER ROW (LEFT ARROW) AND FF IS LOWER ROW (RIGHT ARROW).GOOD LUCK

   respond to this post

2014-09-20
posted by:
Anonymous
Just returned a Roku 3 to Walmart. Video kept dropping while using wifi.
Setting it to 1080P turns it incredibly hot, and more A/V signal cutting out problems.

I really wanted to replace my Amazon Fire TV due to lack of apps/airplay/MLS Live. =(    respond to this post

2014-09-19
posted by:
Anonymous
can the roku box be opened and cleaned ?    respond to this post

2014-09-19
posted by:
GRACE
GOT A ROK3 LAST XMAS. WORKED FINE TILL RECENTLY, THEN NO SOUND. TRIED ALL THE USUAL STUFF, UNPLUGING, REBOOT, NOTHING. FINALLY DID A FACTORY RESET. THAT WORKED LAST NITE. TODAY, BACK TO NO SOUND AGAIN! I THINK THIS THING IS A PIECE OFS%#@. CUSTOMER IS A JOKE, LIVE CHAT TAKES 5-10 PER RESPONSE AND THE PERSON TYPING MUST BE FROM ANOTHER COUNTRY AS THE SYNTAX IS OFTEN POOR.    respond to this post

2014-09-19
posted by:
pam landry
sonoma, ca
I love our Roju. We have had problems in the past with it stopping but lately that hasn't been a problem with ACORN .
Last night it started showing an error message. We unplugged everything waited a few minutes and started uo again. That seemed to work but once again it stopped and showed an error message. What is up with our Roku?
Thank You for any information    respond to this post

2014-09-18
posted by:
Vicky
Nashport , OH
Our Roku 3 has been such an enjoyment but all of a sudden I is
So incredibly annoying! It is like it won't load. The words Roku keep
Rolling around and if it does finally bring up the channel page then it blinks off
To no signal, the. Starts all ov r. You Have change the remote batteri,
under lugg d, checked connection, made sure HDMI is clean/clear. So
frustrated    respond to this post

2014-09-17
posted by:
Dave
Smithfield, UT
I am getting increasingly frustrated with my Roku 3 device. Many times it just looses the internet contact, or it freezes, or the video and sound (regardless of whether I am on Netflix or not) is played too fast with voices that sound like mice, or too slow with voices that sound satanic. All I get from support is blame on my internet connection which is working fine. I had a Centurylink tech come out and very all was well.

Come on Roku. Make your customers happy instead of trying to save a few cents. If I don't get satisfaction soon, I am going to discontinue use of the Roku and tell all my customers, clients, friends, relatives, (you get the picture?) of these and the other problems people are having along with the apparent lack of support.

   respond to this post

2014-09-16
posted by:
Anonymous
I purchased a Roku streaming stick about a month ago. It was fine for a couple of weeks, but has quit working. I changed the batteries, checked the TV input, etc. but it still won't turn on. I'm taking it back for a refund.    respond to this post   (2 responses - view)

2014-09-15
posted by:
Santa Nista
Rec'd a roku 3 and roku 1 for Christmas last yr. The roku 3 lasted almost 4 months. Then it locked on 1 screen and remote had no affect on it. Thought it was the remotes' batteries and changed them. Still no affect? Unplugged and plugged in the roku 3 box and then all we got was a no signal screen. Tried the reset button on the back, still nothing??? Plugged in the roku 1, using the same power cord and wireless connection and works fine. Would still like to get the roku 3 back up and running. Any suggestions??? Deceased 4/21/14.. almost 4 months of service.    respond to this post   (1 response - view)

2014-09-15
posted by:
Anonymous
I have a Roku 3. I want to love this device, but I am becoming increasingly frustrated with it. I can't get more than two hours of streaming on it before the sound starts to slow down to the point where it sounds demonic (video is fine). This sound issue affects all apps (even Roku intro). All other TV functions work fine (PS3, smartv, etc...). Has anyone been able to fix this issue?

I have read that Roku support tries to shift blame away from the device. I am also sensing that the common "fix" is to reset and unplug everything. I am not happy with either of these answers/options. I own an Apple TV and have never had problems with my audio or video streaming. I hope Roku does something to fix this issue.    respond to this post   (1 response - view)

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