HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-05-22
posted by:
Anonymous
Had roku about a year. No when you turn it on just says roku going around the screen. Can't get anything esle to work.    respond to this post

2015-05-19
posted by:
Beau
Vista, CA
Roku HD 2500X no longer able to receive the Sky News feed (live or on demand content). Sometimes it will load and retrieve but then lose signal- black screen followed by a ROKU reboot. Problem started with Build 3323 version 6.2 software on April 7 2015. Very annoying to lose this news channel that previously worked flawlessly for over 1 year.

I have 4 HD 2500X boxes on different TVs, all have the same issue. All other feeds work well except for occasional video freeze up or a reboot.

speedtest results: 40.8ms latency 7907740 bytes, 3648ms, 2.19221 Mbytes/sec, 17.53768 Mbits/sec

Would like to hear if other HD 2500X users have similar Sky News problems    respond to this post

2015-05-17
posted by:
EDWARD H.
DANBURY, WI
I HAVE 2 ROKU UNITS AND BOTH DO NOT WORK ALL THE TIME. IT SHOWS MY WIFI BUT SAYS CONNECT TO A WIRELESS NETWORK. WILL NOT CONNECT. I HAVE TRIED SEVERAL TIMES TO CONTACT ROKU AND THERE WEB SITE STRANGELY WILL NOT LET YOU CONTACT THEM. (INTERESTING) I HAVED ALSO FAXED THEM TWICE WITH NO RESPONSE. THIS ALL STARTED IN THE END OF APRIL 15. THE UNITS ARE 2 OR 3 YEARS OLD. ARE THEY GOING TO STEP UP TO THE PLATE AND AT LEAST ACKNOWLEDGE THERE IS A PROBLEM? I'M NOT SURE I WANT THE APPLE TV AS IT SEEMS TO BE LIMITED WITH CONTENT.    respond to this post

2015-05-16
posted by:
Anonymous
plays everything but netflix. started last week after 2 years    respond to this post   (2 responses - view)

2015-05-14
posted by:
Anonymous
5-14-15 I've been unsuccessful at getting anything to load on my Roku. I've tried all the trouble shooting optons but nothing seems to work.    respond to this post

2015-05-13
posted by:
David Estes
Westminster, CO
We use ROKU to watch GAIAMTV. The volume drops drastically from the slightest jump in sound such as laughter, hands clapping, a ring on the hand accidentally hitting a desk. It's like there's a governor on the volume or an audio compressor set improperly. This only happens with GaiamTV and their own in house produced programming like the interview shows or lectures. I don't know if the problem is on their end or a ROKU issue or both, such as an improper audio feed or something like that. It doesn't happen when I listen with earphones plugged into the ROKU remote which makes it all the more confusing to isolate the cause. I've make all kind of setting adjustments to no avail. Any ideas????    respond to this post

2015-05-13
posted by:
Anonymous
Over the past couple of weeks, my Facebook app. on Roku will not show any news feeds, friends photos, etc. Any idea how to fix?    respond to this post   (5 responses - view)

2015-05-13
posted by:
Anonymous
For no reason sometimes roku stops responding. Specifically when selecting a Netflix title....Takes for ever to responded...At times the remote does not function either.....My signal strength is good and I have changed the router channels as well....Then there are times were all is perfect for weeks.....    respond to this post

2015-05-11
posted by:
Bill
I have had my roku 3 for about two years. Suddenly, over the weekend, it was saying that I was not connected to my network. I re-entered my network passwrrd and it connected. The one channel y gf watches constantly, youtube, will not come on. When I click on youtube, the screen goes blank and stays blank. Every other app on the roku seems like it is working. Only youtube will not load up. Has anyone else had this happen who can tell me how to fix it. I have tried unplugging it and plugging it back in.
   respond to this post   (6 responses - view)

2015-05-11
posted by:
DeAnte
We have had our roku for just under two years. Last month, it needed to do a software update in order for sling tv to work. We did the steps to update, the roku did its thing, rebooted, but didn't update. So we contact roku and the representative sounded like she was clueless. So now we're still out of sling tv. So then last night, all of our channels (except 3) all of a sudden disappeared. Now today, the roku is stuck in the setup loop. It has us set up the roku, does a softwares update, reboots, then back to the setup screen. Good thing my PS3 works otherwise, we would be without any type of video service. So frustrating!    respond to this post

2015-05-10
posted by:
Jenifer
We have had ours only in January of this year and now it doesn't respind to our tv after I unplugged it because it was over heating, and freezing. I haven't been able to contact the help team.    respond to this post

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