HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-04-20
posted by:
KLM
When attempting to play downloaded content via a usb memory device through the usb port using the ROKU media player the device displays "retrieving" with a progress bar that maxes out at the far right side but does not progress. Some types of media do play but movies do not. I believe the file format is supported. Here is an example The "ABCD MOVIE" 2013 1080p BDRip x264 AAC-KiNGDOM. The file was shared through a torrent. It plays on my PC using Chrome or the Windows Media Player.
Any help would be appreciated.    respond to this post

2014-04-19
posted by:
Anonymous
I'm on my 2nd Roku 3. After about 3 months of owning the first unit, I started to get random glitches occasionally (picture goes away/flashes, sound cuts out and returns). It got worse over time and was pretty soon unusable. After almost a month of haggling with customer service I got a replacement (current one); this one started out ok, and like clockwork 3-4 months in, it's starting with the glitches. I think it's poorly made and the heat generated is damaging the electronics somehow.

Maybe some of the units are just lemons, but I seem to have gotten 2 in a row.    respond to this post   (1 response - view)

2014-04-19
posted by:
Bill
My 4 month old Roku 2 crashes every time I use the earbuds more than five minutes. I have remove the batteries and hit the reset button to get the remote work. I can use my iPhone remote so I know it's not the internet. The Roku chat rep tried to run me the "blame it on the wifi" excuse. Then the bad batteries, etc. my son strongly suggested Apple TV.
Should I give up on Roku? It appears that Roku is not supporting their products. I would like any help.    respond to this post

2014-04-18
posted by:
Dawn
We are having trouble with our Roku 2. Last week there was an error message and we were unable to get Netflix. Tried troubleshooting the Wi-Fi connection and doing all the resets. Got it to come back on, but now it cuts out every minute and reloads. Should have bought the Apple TV..
   respond to this post

2014-04-15
posted by:
Edwin L
My roku 2 was fine until a couple of months ago. Something changed. Now it crashes nigthly. Im sick of it. Im starting to wonder if roku is doing this to make people buy rokus 3. So what is this ROKU??? You want me to go and get a roku3 and next year you are going to push a faulty update tell me I have to go buy a roku 4??? ...well If you don't fix my roku 2's netflix, thi is the last roku l'll ever buy.    respond to this post

2014-04-14
posted by:
marlene
heber city, ut
My dog chewed on my remote...now my Roku is useless. Where can I purchase a new one without buying another Roku?    respond to this post   (1 response - view)

2014-04-12
posted by:
Susan
I have read most of the contents and no doubt, Roku has a problem. Netflix is contributing to the problem with the incredible amount of streaming going on. It is jamming the internet in some places. We have hi speed internet but that doesn't help. Reset didn't help. I never got the pairing screen for remotes. Frankly, nothing helps and I will not buy another
one. Roku is uncooperative so I am done.




   respond to this post

2014-04-12
posted by:
Erik
I got a Brand new Roku 3 and it starts up and turns on for about 3 seconds, and then restarts indefinitely. I've tried the reset button a few times as well as unplugging and plugging in and I've still never seen more than the Startup screen. I'm taking it back and I've already ordered an amazon player instead.    respond to this post

2014-04-11
posted by:
Courtney Schafer
Geismar, La
The reset button on my Roku device is broken so now the remote won't reset and neither will the device. Is there another way to fix this?    respond to this post

2014-04-10
posted by:
Amber Ledford
Charlotte, North Carolina
I can't get Netflix to work on my Roku...It displays an error message...UNABLE TO COMPLETE REQUESTED ACTION...Your Roku is unable to complete the requested action...Please try again later.    respond to this post

2014-04-10
posted by:
Meli
My roku is suddenly displaying the incorrect aspect ratio. I need it to play in widescreen (and yes I have the roku set to display in 16:9). The homescreen looks fine, but when I go into the Netflix screens or other channels, the display changes, it looks like it's in 4:3 aspect ratio. The top and bottom of the screen is cut-off. If I'm watching anything with captions, I don't see the second line of dialogue. I've had the Roku for a couple of years and this problem just started a few weeks ago. I can't find anything on Roku forums for fixing this problem. I've tried changing the aspect display on the Roku and the television and the problem persists. I've also restarted the Roku. If anyone has any advice, please help!    respond to this post

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Roku Problems