Tell us about your ROKU problems!

Why ROKU Problems exists:
After many years of horrible performance from ROKU (or ROFU as we call them), we decided that it was time for the public to have a forum. There is a lot of negative commentary about ROKU problems on the Internet, but we felt it should all be consolidated on one website.

Tell us about your ROKU problem!


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The following fields are optional, but completing them will improve your chances of hearing from other ROKU customers in your area (and possible solutions).

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What color is this bird? ROKU Problems



Bitwave - Columbia , New Hampshire

Apparently its not just roku having the issue checked downdetector.com and many devices (xbox,phones,tvs and others) have had similar troubles recently. I suspect that Netflix is at the root of the problems. Unfortunately it easily becomes a blame game that I wont be part of if it its not resolved soon.

Bitwave - Columbia , New Hampshire

Roku 3600X-Roku Stick, Software V. 7.7.0-(build 4091-24) set to 1080p. Netflix recently starting crashing every 20-30 minutes bouncing back to the home screen recently. This started in the past week prior I had no issues with Netflix. I recall while adding channels the firmware was updated about the time all this had started happening. I’ve tested the network, reset network connection, reset roku and channels to no avail. No other channels seem to have this issue, Amazon et al work fine even when Netflix is misbehaving. Again this recently started in the past few days however the trouble did not follow the other channels only Netflix seems to have the issue at this time.

Garry - Columbus, Ohio

My Roku Premiere has the nasty habit of the volume level suddenly, inexplicably, getting very loud while I’m watching something. This is so annoying — I need to have the TV’s remote control nearby so I can turn down the volume when this happens, and then turn it back up when the when the volume level returns to normal. On a Roku tech’s instruction, I switched the ends of the HDMI cable — this didn’t help — as well as switching HDMI ports — this didn’t help either. Has anyone else had this problem?

Barbara - Cary, Illinois

I have a Roku Ultra since December and worked good for while then started get the purple screen error then we would have to reset and sometimes it comes back with a double screen and have to restart again this is at least 2-3 times a week even after changing out the cable. We bought a second one Roku Premiere+ for another TV and haven’t had a week yet and get the purple screen reset then it froze and no apps would open so this morning we hooked our apple tv back, so far I either just happen to get 2 bad ones and these are cheap to have to change out.

R. Nardi - Humble, Texas

Netflix video freezing with audio continuing. At ends of episodes and before credits the screen goes black saying no signal for about 10 seconds then the next episode starts. Then about 10 or 15 seconds into next episode video freezes again and audio continues. We have to go back or ahead a few frames to get it to play normally again, sometimes several times. We have a Roku 3 with a shut off power cord to keep it from over heating

Don - Homosassa, Florida

Have had a Roku stick for about 3 years. Can anyone tell me why is has to constantly load or buffer? Have a WRT54GL router with Tomato Firmware. Have tweaked it to the max. My internet test consistently 10/15 Megabits. My Roku is no more that 10 ft from my router. Help?

Michael - Birmingham, Alabama

Roku has started to buffer repeatedly and we can no longer finish a program. About 5 minutes to the end, it goes back to the home screen. Repeated attempts to fast forward to the end do no good. This is happening in Netflix and NowTV.

craig - san tan valley, Arizona

can no longer play Netflix on Roku 3. it started 3months ago . stutter here or there or freezes with audio keep going. now its wors. now gets screaming grey sound bar going across screen and nothing in back ground…plus screen just blanks out for minutes then goes back to main Roku screen. ………….. yes I reloaded everything, restarted everything, upped my mbps from 15 to 100, changed all my connection cables(I’m wired not wifi)…. I now believe Roku hates Netflix or visa/verse

Carlos - Jupiter

We can not comet to any chanal
The Masages said that the Chantals
Are not en service any more is been a week .
We try to call the phone were we sing up for service and not awnser
To our call .
We spoke with other People who have Roku they have the same problem
What can we do or where we can get help