HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-06-20
posted by:
Anonymous
My roku is nothing but a red screen and I want to watch Orange is the New Black.
Is there a number to call? How to reset et all. I don't have any account numbers.
SOS and HELP too!    respond to this post

2014-06-20
posted by:
Jill
Same issue as others have mentioned. Started June 19th. Red screen...nothing else. We have two sticks and one box. It only affected the sticks. We had canceled the channel and reinstalled it. Nothing. Unplugged/plugged back in. Nothing. We then uninstalled, unplugged, waited, and plugged in, installed...and it took a few minutes, but it finally loaded! Had to re-enter my account information, and wait a few minutes and we are back on!    respond to this post

2014-06-19
posted by:
Larry6 Ulbricht
Oregon City, Or.
Netflix stopped working on Roku. Red screen then nothing. Works fine on my computer. I have unplugged the damn thing and even tried removing the channel and reinstalling it. Not working/    respond to this post   (1 response - view)

2014-06-19
posted by:
Christian
Same problem here. It's June 19. Red screen the past few days, but all other apps work. I'll try the unplugging, and if all else fails, will do a reboot.    respond to this post

2014-06-19
posted by:
Anonymous
Netflix does not work on ROKU. All I get is the red screen with NETFLIX in the middle. It has been like this for a few days. All other apps are working find. Just NETFLIX. Thinking of canceling my monthly subscription to NETFLIX until problem is resolved.    respond to this post   (9 responses - view)

2014-06-18
posted by:
Larry
Hello,

My Roku 3 stopped loading Netfilx a few days ago.
No prior problems.
Have Comcast cable/router. No changes

Simply get red Netflix screen. Nothing loads

All other channels work fine, and I have no problem loading Neflix on my other TV (through Blu-Ray player)

Roku is hard wired to the router via Netgear extender (as is the other TV that works fine)    respond to this post

2014-06-18
posted by:
Bryan
My Roku to started having problems connecting to the Internet this week. Wanted to watch the World Cup on the ESPN app but the Roku loses connection to the Internet within a few minutes of starting the app. Netflix is having the same problem. My Roku 3 and other devices have a strong signal to my Wi-Fi. I tried to update the connection in the settings menu with no success. The only solution is unplugging the Roku two and waiting before plugging it back in. Prom has been occurring for the past three days.    respond to this post   (1 response - view)

2014-06-18
posted by:
sherri
My Roku freezes, attempts to reload and freezes during process. Unable to back out. Have to turn TV off and back on again. ROKU letters dancing up a storm.    respond to this post

2014-06-18
posted by:
Tia Bellisle
ALGOMA, Wisconsin
My Roku froze so I unplugged it and re-booted it. It freezes immediately. what can I do?
   respond to this post

2014-06-18
posted by:
Tia Bellisle
ALGOMA, Wisconsin
My Roku froze so I unplugged it and re-booted it. It freezes immediately. what can I do?
   respond to this post

2014-06-18
posted by:
Anonymous
I have the Roku 2100x. Haven't had a problem the last few years watching mlb.tv but this year it's been horrible. Reloads every 30 seconds, repeats plays, etc. Everything else works fine on the Roku. Mlb.tv works fine on my iPad. There have been many complaints this year about Roku on the mlb.tv support forum. I haven't been able to watch any games without issue. I find myself spending more time on the support forums than watching baseball! Right now I have a game on from a couple days ago, same thing...reload, reload. My network is not the issue. I did a factory reset on the Roku and that helped for a game or 2 but that's it. I am using the latest version of mlb.tv (June update). Please help. Do I need a newer a Roku? Thanks.    respond to this post

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