HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-08-27
posted by:
Anonymous
Bought my Roku HD 2 years ago and from day one it would overheat.The heat got so bad that it left a burn mark on my entertainment center, it will get so hot it becomes near impossible to hold onto.. I contacted Roku about it and they claimed I had it too close to my tv and/or router. The CS rep was extremely rude and not helpful at all. I was basically told to F--- off and hung up on. Several emails telling them that I would like a refund or damages to my entertainment center fixed have gone without reply. I have since found out others have had overheating issues also due to the fact that the HD has no air vents to cool down. I now unplug it when not in use and check the heat between shows. If it seems warm or hot I'll unplug it and simply plug my laptop in and use my wireless mouse and keyboard.    respond to this post

2014-08-26
posted by:
Lynn
After a few years of absolutely NO problems, I all of a sudden can't stream Netflis on my Roku. It took me forever to get in (I did sign out and back in - that was a chore). It is just sitting there staring at me now. Really sucks, Netflix! I'll go over next and unplug the Roku box from the wall for a bit to see if that takes care of it. My WiFi in the house seems to be fine on my iPad and laptop so that doesn't seem to be the problem. If that doesn't take care of it I guess a call to CS is in store.    respond to this post   (28 responses - view)

2014-08-26
posted by:
Anonymous
Roku 3 : "Error - Unable to Play" latest series on A&E and History Channels. Tried logging out of DirecTV and loging back in but no go. Used to work, but doesn't any more. Also tried on our other Roku 2, same error pops up. Both play "unlocked" series fine but not the ones that require sign-in with TV provider. Some reson Roku and DirecTV down't work although after signing in I do get the "DirecTV" logo that confirms I'm linked. Roku support insists it's a DirecTV issue. I don not have this problem when streaming from History.com or AETV.com using DirecTV key on my PC, just Roku.    respond to this post

2014-08-24
posted by:
Justin
Milwaukee, WI
Had a problem with my roku streaming stick, worked fine for a few months then restarting/rebooting every few minutes making Hulu/Netflix unwatchable, this went on for days. Tried rebooting, reinstalling Netflix, etc without success. Moved the old roku stick to a new TV (per advice of a previous post here) and it worked fine on that TV (both TV's are relatively new LED's). Moved it back to the problem TV and same problem.

Bought a brand new roku stick for the problem TV (Samsung 22" LED UN22F5000AF), same problem. Seemed like everything was up to date software wise (although couldn't find new firmware to try for the TV), but the problem (frequent reboots) seemed to stem from loosing power to the Roku stick. Connections seemed secure (Roku into TV HDMI, power plug into TV USB) and didn't lose power with wiggling the connections, etc, but power really seemed like the issue so I started to wonder if the USB just wasn't meant to power the thing (even though it worked fine for 3+ months previously, I'm not sure that it is actually a "powered USB").

Changed the roku from getting power via the TV USB to just plugging into an outlet: problem solved. Thing works just fine now, no resets. Old Roku stick works just fine like this too. Maybe as new Netflix/Hulu interfaces and Roku updates come out, the thing just drains more power and the small TV couldn't keep up.

Whatever the reason, if anybody has a similar problem, can always try this and see if it saves you some time/frustration.    respond to this post

2014-08-22
posted by:
WTF CT
My beef with Roku is that in Connecticut, the major cable and internet provider "COMCAST" Does Not support Roku or any HBO. One of their top marketing tools as free access to your subsribed HBO Go app, and may I add, the reason I bought this tv/ smart combo in the area where Comcast is the only cable provider. I am left with a non smart tv, with limited hdtv provided by my service, no opportunity to upgrade to a hbo supporting streaming device, no comment or help from roku or comcast, and a list of other fustrations. I can now, do nothing as this shitty device just asks to "try again later" and support has "no answers".    respond to this post

2014-08-22
posted by:
Robert Karl
Virginia Beach,, VA
Single Strimming Stick worked fine on all 3 TVs at first, but gradually things got worse on my main TV. The screen on the main TV continually has the ROKU dancing letters or goes back to the error code that there is no signal/connection, and the stick blinks a blue light. When I switch the same stick to my bedroom TVs, all is fine. The problem with the main TV got progressively worse over 2 weeks of use. Now it rarely goes to the home screen, but when it does, 2 or 3 clicks of the remote sends me back to the error codes and blinking stick. Again, things are fine using the same stick on other TVs. Any advice?    respond to this post

2014-08-21
posted by:
BC1893
Work Around. Had issue with freezing as play button was hit for Netflix streaming. I changed D/L speed to 3.5 Mbps from "automatic" (by pressing home 5x, rew 3x, ff 2x) on roku remote. I think this was inconsequential. Simply press pause as the download bar freezes up. The normal scene stills appear and I was able to play from there.    respond to this post

2014-08-20
posted by:
Anonymous
Have not been able to stream Netflix for 24 hours, and having constant "looping" issues with both WatchDisney adn WatchDisneyXD . Ridiculous!We've unplugged and plugged back, didn't work. Checked for updates, we are up to date. All other internet connected devices work fine.    respond to this post   (3 responses - view)

2014-08-19
posted by:
amy davis
avon, nc
Renting a house w a roku box and since a bad storm yesterday the roku won't work.    respond to this post

2014-08-15
posted by:
Jerry A
I have a ROKU 3, and have used it for the last 5 months with no issues. When looking at all of the problems posted my first thought is the connection way ie wired or wireless! I am a Microsoft Certified Engineer for the last 30 years and am very concerned with connection issues with the internet! With wireless look at the connection grade, like poor, fair or good.
Any questions let me know!    respond to this post   (2 responses - view)

2014-08-14
posted by:
Rokude
, Ar
My roku mini stick. Keeps restarting repeatedly This used to only be a problem on Hulu Plus, but now it's happening frequently on Netflix.if you can believe it Specifically Saturday night live. Other Netflix shows seemed to work "tonight". Tommorow I'm sure it will be Somthing different. Pretty disappointed in how unstable the Roku seems to be, first few nights it was great fun now that reality has set in I'm pretty disappointed. I have almost no issues with Netflix on the iPhone. Is this A known issue, should I not get power from the USB on the tv? Would love to find a fix, would be a great product if it worked like it was supposed to.    respond to this post

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