HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-02-13
posted by:
Mary Simas
Orlando, FL.
I feel y'all's pain, but the solution to your Roku problems is to first do exactly what you are doing by posting your complaints and returning the Roku devices. When the money stops flowing in is when Roku will care about the unreliability of Roku. As long as customers suck it up so that there is no financial loss to Roku, the things being described here will continue. Do not be fooled by insincere apologies for your inconvenience when you call them because all they are sorry about at that moment is that you are bitching to them. Remember that song from the 1980's "Money Changes Everything"? It's true, and it is time to put that fact to the forefront.    respond to this post

2015-02-08
posted by:
Anonymous
Both my ROKU boxes stopped streaming Netflix and Amazon at the same time. I can however stream Crackle. My laptop is working fine and I can stream Netflix and Amazon through my laptop to the T.V. with the HDMI cable. My internet cable server is through a local cable service. What's the problem?    respond to this post   (1 response - view)

2015-02-07
posted by:
Janet Brucken
What is wrong with Roku? I can access it once in awhile, once a week or so and then it's gone again. My connection is fine and the lights on the Roku 3 device come on, but the tv screen says No Signal. This has been going on for weeks now. Is it the service or my Roku device or my HDMI cable? Help.
   respond to this post   (3 responses - view)

2015-02-02
posted by:
tony howell
armstrong, Missouri
roki will not load or play any movies been trying to watch a movie since day one somebody please help me
   respond to this post

2015-02-02
posted by:
Anonymous
I was down for two weeks . software update was stuck on Roku bouncing logo.. I chatted with Roku customer service over two weeks ago. They couldn't do anything but trouble shoot which never worked. I tried today and I was reset like a brand new user . So I activated my device and used a new email setup it downloaded new software it's working now!!!    respond to this post

2015-02-02
posted by:
Anonymous
I was down for two weeks . software update was stuck on Roku bouncing logo.. I chatted with Roku customer service over two weeks ago. They couldn't do anything but trouble shoot which never worked. I tried today and I was reset like a brand new user . So I activated my device and used a new email setup it downloaded new software it's working now!!!    respond to this post

2015-02-01
posted by:
Mike
My Roku streaming stick is stuck on the launch screen. I've used the little rest button, unplugged it from the tv, nothing seems to help.    respond to this post   (2 responses - view)

2015-01-31
posted by:
Andy Traynor
I can get to the Netflix screen on Roku, but shows I select won't download. Other providers' content remains accessible. Been having this problem for 3 days, now.    respond to this post

2015-01-31
posted by:
Ms KAY L NELSON
SIOUX FALLS, SD
my roku keeps dropping the movies and reloading slow!    respond to this post

2015-01-31
posted by:
Danny
My roku worked fine until I moved it to the bedroom which is 20 feet away (down the hallway) from the router. I have high speed internet, and the signal strength in my setting says "excellent". Why does it have to buffer every 30 seconds and most of the time it has no picture. Plus it stops often to tell me they are having trouble playing my program and to select another show. It happens on every app I use. How do I fix this?

-Danny    respond to this post

2015-01-30
posted by:
Mohamed
st.paul
I was trying to turn on my Roku and the light wouldn't turn on when I connect the wires to the Roku???
What am I suppose to do???    respond to this post

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