HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-10-18
posted by:
Anonymous
I love my roku 3. If you are considering a purchase just know that not everyone experiences the problems described on this site. My roku performs flawlessly, in fact it seems to get better all the time .    respond to this post

2015-10-16
posted by:
Anonymous
I am returning my roku stick because can not put my code in on a ipad.    respond to this post

2015-10-16
posted by:
Cliff
Netflix no longer comes up on ROKU; however, Amazon, YOUTUBE etc work just fine. Netflix was working just fine until last Sunday 10-11. Now the Netflix logo appears on the screen but will not move to Netflix itself.    respond to this post   (8 responses - view)

2015-10-14
posted by:
Anonymous
I have a Roku 3 and it streams fine for about 1 - 2 hours, then it starts retrieving periodically during whatever I'm streaming, typically Hulu.
The unit does not feel hot. It is connected by wi-fi.    respond to this post

2015-10-12
posted by:
Robin
Eau claire, Wi
Your Roku is unable to complete the requested action please try again later    respond to this post   (1 response - view)

2015-10-12
posted by:
Leonard Smalls
Phoenix, AZ
ROKU remote control replacement

My ROKU remote control no longer works. I went to the ROKU website to find options. ALL ROKU REMOTES ARE OUT OF STOCK!

See for yourself!  https://www.roku.com/accessories

How does this company stay in business??!!!?    respond to this post

2015-10-11
posted by:
Ross
, Al
Roku tried to blame DirecTV... DirecTV pawned me back off to Roku... Roku now claiming the 0001 internal server error code is new and I might hear back from them via email in 3-5 business days... Somehow, I am not too confident it will be resolved. It is impacting my Roku 3, Roku stick, and Roku 1... Can stream the channels on my Xbox though    respond to this post

2015-10-11
posted by:
Ross
, AL
Internal server error 0001
Came out of nowhere and affecting HBO, ESPN, FX, and SHO channels    respond to this post

2015-10-10
posted by:
Raelynn Broadway
North Augusta , SC
We've had our Roku stick for about a year. For the most part, I've been very pleased. However, recently the remote is not always working. And tonight I got a message on my TV that says: This tv does not support the output format video resolution and or refresh rate being sent by the connected device.
Please refer to the user manual of this TV for a list of supported input formats, resolutions and refresh rates and modify the settings in your connected device.

Then this: Resolution mismatch, change devices resolution.

I had used the roku on this tv earlier in the day and it worked fine, now it's not working at all.    respond to this post

2015-10-10
posted by:
Raelynn Broadway
North Augusta , SC
We've had our Roku stick for about a year. For the most part, I've been very pleased. However, recently the remote is not always working. And tonight I got a message on my TV that says: This tv does not support the output format video resolution and or refresh rate being sent by the connected device.
Please refer to the user manual of this TV for a list of supported input formats, resolutions and refresh rates and modify the settings in your connected device.

Then this: Resolution mismatch, change devices resolution.

I had used the roku on this tv earlier in the day and it worked fine, now it's not working at all.    respond to this post

2015-10-08
posted by:
peter carney
westerly, R.I.
I have a ROKU stick and I have had problems with the remote. it will run threw channels and act dead. I pull the batteries out and put them back in that corrects it for a time. I have called service and had to reset remote. That did not fix problem . I called service and they want to blame the internet. I use this in two different places with two different internet services so that is not the problem. Its the unit!!!! There service is bad and they want you to be a computer expert to solve problem over phone. Channel 12 news said that ROKU is having problems with there remote on 10/7/2015. I know other people how have the same problems!! Another thing is they want a charge card. You should decide if you want to use a card or not and they should give you that option. I am think I will dump the ROKU, to many problems.    respond to this post   (1 response - view)

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