HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-01-23
posted by:
C L Miller
Oceanside, CA
We have a Roku 3, hardwired to the Internet (AT&T). All channels work perfectly except for the PBS channel. The Roku PBS programs constantly stop for "loading"--and I mean about every 2 or 3 minutes. This has been happening since I subscribed to the channel when it became available. It is a widespread problem as I have seen literally dozens of complaints on various websites about this same issue. It's likely some kind of a "handshaking" issue, but whether or not it's Roku's problem, since we're trying to watch on Roku, it should be addressed by Roku. Needless to say, we have completely given up on the PBS channel and are disgusted with the way Roku is totally avoiding the issue.    respond to this post

2014-01-17
posted by:
John
I'm in the Boston area and just installed a brand new Roku 3. I'm running it off an ethernet cable, not wirelessly.
The screen goes black every 45-90 seconds for about 3 seconds. I've tried different HDMI cables, I've unplugged, restarted and reset my modem, my roku and my TV but the same damn problem keeps happening! I've tried to get through to roku support twice today with NO luck.

Anyone else experience this? Any suggestions?    respond to this post   (2 responses - view)

2014-01-17
posted by:
John
I'm in the Boston area and just installed a brand new Roku 3. I'm running it off an ethernet cable, not wirelessly.
The screen goes black every 45-90 seconds for about 3 seconds. I've tried different HDMI cables, I've unplugged, restarted and reset my modem, my roku and my TV but the same damn problem keeps happening! I've tried to get through to roku support twice today with NO luck.

Anyone else experience this? Any suggestions?    respond to this post

2014-01-16
posted by:
Jim
Just bought a new Roku 2. I hooked it up as instructed. The title screen "ROKU" comes up for for sbout 10 seconds. Then it seems to turn off, and the tv says "No signal" on that HDMI port. I took it back and exchanged it, and the second one does the same thing. What am I doing wrong?? I'll keep fighting with it, but any advise would be appreciated!    respond to this post   (1 response - view)

2014-01-15
posted by:
Judith
This is my first Roku and the installation went smoothly until I found that it was dropping the wifi connection when all my other connections were working fine. I'll be watching something in Netflix or TWC on demand (my cable carrier) and the screen just goes black with a "no signal" message. The only way to deal with it is to get up, unplug and replug the Roku. But that only fixes it until the next time, sometimes at intervals of 10 minutes or less so I get so frustrated I turn the whole thing off. Today I got through 30 minutes of a movie without interruption, a record. I bought it because of all the great recommendations on line, what a disappointment.    respond to this post

2014-01-15
posted by:
DrZ
FC, CO
Hello. Dr Z again. I do believe in my case the problem was and still is with Netflix, not the Ruku box. The picture and loading problems do not happen on the other Ruku channels. I also have a smart tv and the Netflix keeps dropping out and coming back pixelated through the smart tv. I also notice that Netflix works just fine very late at night, so I wonder if somehow Netflix just can't keep up with peak hour demand. I have a friend that told me she has heard of other friends of hers having Netflix problems through other servers that do not use Ruku. So, I am now thinking the problem is related to Netflix directly.....at least in my case. Thnx    respond to this post

2014-01-07
posted by:
Anonymous
Thanks for the posting, per this site I resolved my rogu problem .unplugged power and waited 15 second , now it works .
thanks    respond to this post   (1 response - view)

2014-01-07
posted by:
Jason Brothers
Cincinnati, OH
I've had the Roku 3 for about 6 months now, and almost immediately after I bought it I would lose video. In its place I would receive a blue screen with "HDCP unauthorized. Content disabled". I had heard this was due to an HDMI cable issue, but I have tried three different cables with the same results. I found that if I change the display setting it will fix the problem for a little while, but eventually I always lose video and get the blue screen again. Is this a broken Roku thing, or is there something else. I don't feel I should have to constantly change the display settings to get it to work again.    respond to this post

2014-01-06
posted by:
Steve
Thornton, CO
Just after the beginning of 2014, my Roku kept dropping its wireless connection. I went into a chat session to try and resolve this. They had no explanation as to why the security connection on my DSL modem suddenly would not connect to the Roku box. They told me in chat that nobody else is having the problems that I am having yet I see these problems posted here. The blamed it on my Actiontec model even though this was never a problem before. I suspect that an update came in that has messed things up. Netflix kept buffering over and over again and then the connection would drop. I tried to uninstall Netflix from the Roku but even trying to do this crashed the box and I had to reboot to get it off so I could reinstall Netflix again. It could be possible that updates might break channels or maybe something else is and you might have to take them off and put them back on. So far my Netflix is working now after reinstalling it.    respond to this post   (3 responses - view)

2014-01-06
posted by:
Dr Z
FORT COLLINS, CO
I have been on the phone with Century Link, my wireless server for over a month now trying to figure out why my Netfilx kept pausing and reloading frequently during programs, then dropping off to a picture quality that was very poor and almost embarassing for the equiptment I own. I was talked into increasing my download and upload speeds in an atempt to resolve the problem and had spent this evening measuring the house so I could buy a video cable so I could hard wire the modem. Since my modem is receiving the full signal speed I purchased, I figured the problem had to be in the wireless signal to the RUKU box. I had not had any previous problems with the RUKU box since I purchased it years ago so did not question that the RUKU box was actually the cause of the problem.
On a hunch I figured I would google RUKU with the intentions of upgrading to a newer box, thinking the old one was not capable of keeping up with the HD or high speed internet.
I stumbled upon this site on the way to trying to purchase an upgraded box and am very glad I did !! I will be telling everyone I know about this site and the problems that RUKU is experiencing. I will also try the trick posted earlier about deleting then re-adding Netflix to see if this helps me.
My company here in Colorado has almost 5 thousand followers on Facebook and will be posting the same comments about the terrible problems RUKU is having on my page in an effort to help others experiencing problems with RUKU.
I hope this helps drive someone from RUKU to take notice and address the issues !! Otherwise, if the problem is not resolved, I will be deleting RUKU from my entertainment system completely and recommending that everyone I can contact to do the same.
Thank you for starting this site, and to all those having problems I can relate!! I hope the voice of the people can effect a positive change in this situation.    respond to this post

2014-01-05
posted by:
Mike Nikolich
My Roku device worked great until a week ago. Now, I can't watch an episode of "The West Wing" without constant interruptions as the video stream buffers. We cannot watch Netflix content for more than 5 minutes without an interruption. It is annoying as heck. I looked to see if Netflix was reporting any streaming issues and didn't find much information about the Roku/Netflix streaming issue until I found this website. I have tried all of the solutions listed on this site but nothing helped. Fortunately, Netflix streams without a hitch on my iPad2, so I plan to buy an AV adaptor to use that device instead of my Roku with my HD TV. I am not sure what the problem is but I suspect it is some type of glitch or bug that popped up in Roku's latest software upgrade. I have used this device since 2010 and own two Rokus. Unless this problem is resolved, I have no plans to purchase another product from this company and plan to contact some of the country's leading tech reporters to see what they know about this issue. Thanks for giving us a forum to vent.
   respond to this post

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Roku Problems