HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
I have a Roku streaming stick and I switched internet companies a few days ago. My house decided to go without cable TV and just have two Rokus. My roommate is basically glued to Netflix on the other one and I don't know if that's why suddenly mine wouldn't load any of the channels (we have plenty of bandwidth), but I gave up and tried a factory reset. I was able to pick a language but then it froze when I tried choosing a network. When I restarted it, it said it was looking for software updates but then it couldn't find a network connection. The two options it gives me after that are "check network connection" and "cancel", both of which result in a blank screen. Nothing happens! Any ideas?    respond to this post

posted by:
my roku says cannot connect to your wireless    respond to this post

posted by:
My Roku streaming stuck will not allow me to go to any app, a beta screen appears saying loading video but nothing happens    respond to this post   (1 response - view)

posted by:
Gerry H
Cedar Rapids, IA
I've had three different Roku devices in the last four years. Until recently they all worked fine with just an occasional reboot.

Lately my Roku 3 ,circa 2013,keeps requiring me to log into Netflix nearly everytime I click on netflix. Previously I could go months without logging into netflix.

Roku tells me to unplug the roku and wait 30 seconds before plugging it back in. That does not work. Next they yell you to delete netflix and reload it.. that does not work either. And if you call netflix they refer you to Roku!!!!..Catch 22.

I have to state that my roku works fine on any o ther channel.    respond to this post   (5 responses - view)

posted by:
Wil W
Pittsburgh, PA
4 month old Roku streaming stick keeps rebooting randomly. Affects most apps as far as I can tell - Hulu, WWE Network, etc.

Tried different power adapters - I think the unit itself is just junk. Hopefully amazon will RMA it, since I don't have the box anymore.    respond to this post

posted by:
very discouraged.....i purchased a sharp t v that provided a roku stick...therefore roku will not assist. of course sharp tells me i am just out of warranty. isnt that coincidental.....at the end of my rope so i did a search and found your site, any advice would be greatly apreciated.......sinserely yours paul    respond to this post   (1 response - view)

posted by:
My Roku won't play any video. I can select a movie, hear the audio, but never see the video. This is terrible. Help?    respond to this post

posted by:
My Roku won't mirror from my phone all of a sudden. I use both the Rocket Roku and Video and TV Cast for Roku apps and all of a sudden neither work
The Video and TV cast app has the flowing message in red when I pull the app up
" We are sorry, but there seems to be an issue with the latest Roku firmware. If possible do not update your Roku. We already have prepared an app update to fix this issue. The update will be released by Apple soon. Please stay tuned."

Anybody else having trouble too?    respond to this post   (1 response - view)

posted by:
Natasha Gibbs
When trying to download something on Netflix it keeps coming up with the following error:

Your Roku player is unable to complete the requested action. Please try again later. If this problem persists please ubplug your player wait 10 seconds and plug it back in.

I have unplugged it and still no luck and even left it for 2 days!!

Any help would be appreciated.


   respond to this post   (1 response - view)

posted by:
Lately I been having problems with my roku 1. Losing signal without me taking the stick or cord out about maybe half hour to hour after I stick it back in the tv. It my be the cord since I had it for a few month just hanging from the power strip. Also I felt it being hot just after half hour to hour of service. Am concerting buying another power cord figuring this is the problems. helpful thoughts please.    respond to this post

posted by:
Heather Van Steen
ventura, ca
As many others. My netflix will only load to 25% when we select a program. It worked fine with my internet speed before, and all the other work. I think I may be cancelling    respond to this post

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