HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-01-03
posted by:
Anonymous
Madison, Virginia
I am trying to link my Netflix account with my Roku 3. It is not coming up on my Roku Channel Store,I looked in "Most Popular" and it is not there. why isn't it showing up?    respond to this post   (1 response - view)

2015-01-03
posted by:
Retired_SW_Guy
Latest Roku SW update of about 1/2/15 was poorly tested before release and is causing widespread problems. Typical problems include corrupting the assign IP address, generating the "HDCP unauthorized content disabled" message on service channels such as Amazon and Netflix and corruption of the installed channel operation/installation data.

Fortunately most of the problems will go away with a little coaxing. Resetting the Roku WiFi connection only fixes part of the problem and typically still leaves the HDCP unauthorized content disable message. Doing a power-off reset on the Roku will fix some of the corrupted data, but you may still need to re-do your WiFi connection. This should be sufficient to fix some service channels, like Amazon, but Netflix and a number of other channels are more problematic and require the channels to be deleted and then reinstalled, including logging the channels back in with your subscription info.

Great job Roku (NOT) - what should have been a transparent update is instead a royal pain in the butt for users, especially the less technically savvy users.    respond to this post   (2 responses - view)

2015-01-02
posted by:
M.B.
Louisville, KY
Purchased Roku 3 Labor Day weekend, worked fine couple months then remote stopped communicating w Roku, light on Roku & remote not on. Instructed to remove batteries from remote, unplug, reinsert batteries & reset plug back in. This worked for that day, then same thing happened next day, etc never stayimg connected. Been instructed to send to Roku where they will send me another.    respond to this post

2015-01-02
posted by:
Philip
fayetteville, GA
My Roku 3 is only 2 months old. Almost every night, in the middle of watching netflix (comcast internet), the show will stop and I get the "loading" symbol in the middle of the screen. It loads up to 25% and stops. I have to usually wait a few min, maybe turn off/on, or reset the internet to get it to work again. I just noticed tonight that on one show, the audio did not match up with the video. Last night it was making the "full array zones" of backlighting on the TV change drastically where it was unbearable to watch. Since my TV is a smart TV, I compared it with the Roku and it didn't have any problems with the audio, flickering backlights or locking up. I don't know why people are having so many problems, but I do see many of these being sold "refurbished" so I'm sure many people are returning their defective products.    respond to this post

2015-01-02
posted by:
Louise Mitchell
Saint Matthwes , SC
I bought my roku player 9/17/14, I woke up on 1/1/15, and my roku player nolonger work or had the right time. It does not work. I call the roku tech people and they told me to move the roku player from one TV to another and to reset my roku player. I did everything he told me to do. Then he told me to buy a smart TV. BAD, BAD, STUPID MARCUS was the tech.    respond to this post

2014-12-30
posted by:
T Stone
Provo, UT
Roku 3 out of the box with Amazon recommended HDMI cord, plugged everything in, turned on tv, set to Input 4, plugged in roku, hear some kind of start up music for about a minute while tv screen flickered for a second, but remained black with the "input 4" removed . . . then silence, and "input 4" showing on display.

Tested HDMI cord with laptop, worked just fine. Tried back with Roku 3, and same thing. Nothing. Now waiting for LiveChat Help.    respond to this post   (3 responses - view)

2014-12-30
posted by:
Susan
I have a new Roku stick to use in an older Sony TV. The TV has an HDMi input and the Stick set up fine, but when I start a video on Netflix there is only audio, and just a blue screen. Any ideas?    respond to this post

2014-12-29
posted by:
Dan
I have a Roku 2 xs. If I connect it with an HDMI cable it works fine, but I have another CRT TV that I want to connect using the a/v mini to RCA cable. I don't get any picture doing this. Can you help?    respond to this post

2014-12-28
posted by:
Anonymous
Long Branch, Nj
My husband received the roku as a gift and it plugs right into the USB port in the back of the set. For two days it was fine....now when watching a movie on Netflix ...that little red circle spinning is popping up every 10 minutes counting down. What should we do...thanks for any help.    respond to this post   (2 responses - view)

2014-12-28
posted by:
Anonymous

Re: Roku overheating

Postby ggysbers Sun Dec 28, 2014 4:30 pm
I've had this happen with two Roku 2s (2720x) boxes. The first box took about 6 months to slow gradually cook itself to complete failure. Noting I've been engineering new IT/telco technologies and equipment most of my young life, I was quite vocal when requesting an RMA and wouldn't accept no as an answer. After being on the phone expressing fact after fact for nearly two hours, my RMA was granted.

The video picture would slowly become filled with static (as if on analog arial w/o station tuned). It started freezing and the picture quality slowly got worse and worse over time. Time between failures grew shorter and shorter until I was left with brickette.

My second Roku 2 is now slowly cooking itself too and only after three months. I immediately noticed how hot my first Roku got the day I purchased it, so I placed the entire unit on a big heatsink designed for a large transformer. My replacement Roku is also on the heatsink but it doesn't matter bceause it still gets hot in side the plastic.

--As expected since the housing does not incorporate any air vents--

Poor engineering for a great product will utilmately = death.

So in conclusion, Roku sucks. Sad cause they were a good company with a good product/service yet their inability to correct obvious design flaws will lead to demise. Just look at our corporate history of companies that disregarded service & quality of product.......MCI/Enron, Sears (automotive scandal), Mervins, Gateway, etc...
   respond to this post   (1 response - view)

2014-12-27
posted by:
nassr
Oklahoma city, ok
Roku 2 XD. Since last update in Aug, Netflix plays OK, however can't add channels, buy anything, or view anything else until I reboot (unplug device) then next time I use it: same problem. Oh yeah,it gets stuck on the circling icon. My roku LT, however works fine. So, is roku doing anything about it? Or should I try othet brands next time! And recommend to friends, colleagues, coworkers to avoid roku?    respond to this post   (1 response - view)

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