HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-07-02
posted by:
Danny
As the two replies below clarified my problem....the freezing of my Roku 3 happens usually at the end of an episode of some series (doesn't matter which one...it happens randomly on any of them) or at the end of a stand-alone show. Once the show ends and it goes back to the screen showing a little window of what you just watch and the return icon in the upper left corner.......this is where the freeze happens. The only solution so far is to unplug power from the back of the Roku and wait 10 seconds or so and plug it back in. I did....once again....uninstalled the Netflix app and re-installed. The version number did not change...( I think it is at 4.1.1 ).....but what did change this time around was the Netflix icon went from red background to white Netflix text to white background to red Netflix text. The issue did not crop up again last night.....but I only watched one stand alone show before going to bed. Will update one way or the other after a few more days of viewing.    respond to this post   (1 response - view)

2014-07-01
posted by:
Danny
Netflix is STILL completely locking up my Roku 3 to the point of having to cycle power to get the Roku to work again. I tried cycling power the first time Netflix would lock up the Roku. Did not help. I tried a factory reset and had to re-establish my Roku account. Did not help. I did what some have suggested and un-install Netflix and re-install. Did not help.

Any other ideas out there?    respond to this post   (3 responses - view)

2014-06-30
posted by:
Anonymous
Roku stick 4 months old freezing movies onscreen (but internally moving scene forward so I miss scenes). I was hoping this would happen like my Roku HD did. No more Roku's for me. I'll stream through Xbox.    respond to this post

2014-06-29
posted by:
shirley Hafford
fort kent, me
I just got a Roku 2, worked great for 2 weeks.. now it freezes remote does not respond . Ive tried pairing unplugging resetting. Its been over a month now the screen comes on tv but remote wont work.. ive been in contact with roku support 2 times. Im fed up.. any suggestions anyone!    respond to this post

2014-06-29
posted by:
shirley Hafford
fort kent, me
I just got a Roku 2, worked great for 2 weeks.. now it freezes remote does not respond . Ive tried pairing unplugging resetting. Its been over a month now the screen comes on tv but remote wont work.. ive been in contact with roku support 2 times. Im fed up.. any suggestions anyone!    respond to this post

2014-06-28
posted by:
Anonymous
It's impossible to watch a fucking movie without it reloading. Then it will finally totally freez. Then it goes back to the trt scree . It's not worth the hasle.    respond to this post

2014-06-28
posted by:
Anonymous
I unplugged the Roku box, waited a minute or so, and replugged it in. Worked like a charm!    respond to this post   (1 response - view)

2014-06-27
posted by:
Anonymous
Roku stick HDMI will restart before my little brother can even get into an app, it does this repeatedly until you unplug it, when you plug it back in it continues with the annoying process.. Any fix??    respond to this post

2014-06-27
posted by:
Anonymous
My roku is showing an excellent connection however, is slow and often unresponsive. It will not open programs and times out. What gives?    respond to this post

2014-06-24
posted by:
AJ
we just purchased the Roku3, and it is giving us the "HDCP unauthorised. Content disabled" message, with the purple screen.
We already turned off the roku, re-plugged the cables, but now it's doing this in the middle of watching a show.

This is unacceptable! our old one wasn't doing this at all!    respond to this post   (3 responses - view)

2014-06-24
posted by:
Anonymous
Everybody........delete netflix app.....unplug Roku 3 for five minutes...... Plug back in and reinstall netflix app! From what I read here, this works for everyone. Just do it. Don't complain unless you have tried this first.    respond to this post   (7 responses - view)

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Roku Problems