HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-04-26
posted by:
Anonymous
I have the same problem with Youtube on my Roku 4. My Roku 3 in another room works fine. It looks like maybe there was a Roku 4 update on the 25 th and now Roku will probably send a new update that will correct the problem and hopefully soon.    respond to this post   (1 response - view)

2016-04-25
posted by:
Trace
Why isn't my YouTube channel working on my Roku 4 unacceptable! Only had it for 4 months we bought it especially to stream Youtbe. I'm PISSED!    respond to this post   (12 responses - view)

2016-04-25
posted by:
Anonymous
I have Roku 4 for 4 months. And this morning I can't access to Youtube channel (every others chanel are working). Anyone know how to fix that problem? Thanks    respond to this post   (2 responses - view)

2016-04-24
posted by:
Anonymous
I have had my Roku 3 for about a year. I loved it so much I bought two more Roku 3s. About two months ago the first player's YouTube channel stopped working and wouldn't download it again. Then it wouldn't download any new channels.Now just this week the second player started doing the same thing. I restarted them, reset the network, even reset to factory conditions and some of the channels including YouTube would not reload. I did this for both players. The third player hardly gets used as it is for guests only so far is working fine. I had installed a micro SD as was recommended by an onscreen message, and it was downhill from there. I called support and they walked me through all of the steps I had already taken even when I repeatedly told him I had done all of the procedures he suggested several times over. Nothing has worked. I'm very disappointed with Roku and will be finding another player that holds up better than these. I will NOT be purchasing a Roku anything again.    respond to this post

2016-04-23
posted by:
Lisa Budwig
Lemoyn, PA
Past two days I've been getting kicked out of Netflix. All other apps seem to be working fine. Had to reset my Roku 3 last night to make it work and it did for several hours. Watching today, Netflix worked for a couple of hours, but then kicked out of streaming for no reason. Wouldn't let me access Netflix again, so I restarted my Roku, then I got into Netflix, but it kicked me out repeatedly every several minutes, and I kept opening Netflix and resuming play until I finally finished my show.

Can't tell if the problem is Netflix or Netflix on my Roku 3.    respond to this post

2016-04-23
posted by:
Lisa Budwig
Lemoyn, PA
Past two days I've been getting kicked out of Netflix. All other apps seem to be working fine. Had to reset my Roku 3 last night to make it work and it did for several hours. Watching today, Netflix worked for a couple of hours, but then kicked out of streaming for no reason. Wouldn't let me access Netflix again, so I restarted my Roku, then I got into Netflix, but it kicked me out repeatedly every several minutes, and I kept opening Netflix and resuming play until I finally finished my show.

Can't tell if the problem is Netflix or Netflix on my Roku 3.    respond to this post

2016-04-23
posted by:
Lisa Budwig
Lemoyn, PA
Past two days I've been getting kicked out of Netflix. All other apps seem to be working fine. Had to reset my Roku 3 last night to make it work and it did for several hours. Watching today, Netflix worked for a couple of hours, but then kicked out of streaming for no reason. Wouldn't let me access Netflix again, so I restarted my Roku, then I got into Netflix, but it kicked me out repeatedly every several minutes, and I kept opening Netflix and resuming play until I finally finished my show.

Can't tell if the problem is Netflix or Netflix on my Roku 3.    respond to this post

2016-04-21
posted by:
Anonymous
I've had my roku streaming stick for about 2 maybe 3 months, and for the last week I haven't been able to watch Netflix, i can go in and read descriptions but when I try and watch anything it won't load past 25%.
I've unplugged it and even factory reset it before I called support, they just tell me the same things nothing's worked, except now I can watch certain titles but only for so long before it tells me im not connected to the internet and such. Anything else I can try?    respond to this post

2016-04-21
posted by:
Anonymous
I have 2 roku players. Recently my Roku 4 updated the firmware immediately began having issues with 1080p playback. I had to call support to get the firmware rollback. Recently my Roku 3 automatically updated now it too has playback issues. Seems the update to latest firmware has a bug.    respond to this post

2016-04-15
posted by:
B
I am not able to get certain channels to actually play a show. I can go into the Roku app but once I select a show I want to watch I am kicked out of the app and back at the home screen. Channels I am having issues with are USA, Bravo now, & E! Now. They are all doing the exact same thing. I am logged in with a cable provider and I have tried on various Roku boxes in different rooms on different days and nothing is working, my regular apps like Netflix and Hulu, etc. are all working fine, it's just these 3 I am having issues with and I don't understand what's going on, has this happened to anyone? can anyone help me? Thanks!    respond to this post   (4 responses - view)

2016-04-14
posted by:
Anonymous
I bought Roku4 2 weeks ago. It's been working fine, but it cut out and all I get is a black screen with a picture icon. It displays ok and Enter on the bottom, but the remote can't get it to do anything. HELP!!!!    respond to this post

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