HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-03-10
posted by:
JUDY
DAMASCUS , VA
I HAVE HAD ROKU WITH MY NETFKIX ABOUT 2 YEARS NOW .I HSEARCH FOR MOVIES AS I SCROLL ON DOWN IT SHOWS THE HEADLINES FOR AVE A PROBLEM IT IS ONLY SHOWING 2 CATERFORIES,MY LIST AND THE SEARCH WHEN I SCROLL DOWN IT WILL NOT SHOW ANY MOVIES OR IT WONT GO FROM LAFT TO RIGHT CAN YOU HELP??    respond to this post

2014-03-09
posted by:
A Magwood
miami, FLORIDA
the screen go purple when watching netflix    respond to this post

2014-03-07
posted by:
Elle king
Absolute piece of shit. I am on my third replacement. It always breaks. It's Slow. Netflix always has errors. You constantly have to unplug it and then it doesn't necessarily fix the problem. Customer service is a joke. Unreliable piece of shit. Dont waste your money.    respond to this post

2014-03-04
posted by:
Anonymous
I've got the original wireless Roku unit. It has worked for years but it has gotten extremely slow; slower every year it seems. I was just trying to add a channel to it and it took 10 minutes. The unit is just flat out slow; I don't remember being this disappointed with it when I got it. I found this site looking for information about the issue. I also own an Apple TV which we use in the living room and it's a much better device (read: a lot faster at everything) than the Roku. Too bad it doesn't have a channel store, at least not yet. We'll see what Apple pushes out this year with the supposed refresh.    respond to this post

2014-03-04
posted by:
Kalon Wilkins
McDonough, GA
Why is it every time I use Hulu it crashes with an error saying something like "Hulu videos may have a playback error, please try again" occasionally when watching any Hulu video content? Is it a random bad video file that is causing this issue? Or is it probably a glitch that occurs on random days when watching Hulu's video content? And also on Netflix it has the same occasional crash even when watching Netflix's video content but this crash is different. It is where the internet may or may not instantly disconnect itself for no reason causing frustration. For all I know why would the network disconnect itself for no reason when not any person disconnected it themselves? It even happens on strong, high and full throttle network connections. What is the problem? Is it simply a glitch or a bug or a combination of both? Both Hulu and Netflix sometimes crash and/or reboots the roku causing frustration but you don't lose anything after a reboot. If roku has a proper update for these issues I pray this issue is fixed and I can at last enjoy long term usage once again. Please fix these issues roku. I love you!!!!!!!!!!!!!!!!!!!!    respond to this post

2014-03-02
posted by:
Anonymous
can't entre code    respond to this post

2014-03-01
posted by:
Brad Starkey
Spokane, wa
We bought a ROKU 2500X about a year ago from Walmart. Worked fine for a while, then picture and sound started cutting out. Blinks off and on at random. Doesn't matter what it's doing. Could be Netflix, Crackle, Pandora, it's own Menu, anything. Have done everything known and suggested. Multiple new HDMI cables. Soft and hard reboots. Reset router. Etc. Checked and rechecked TV and ROKU settings. Both set to 720p. 720p is all the ROKU will do. TV will do up to 1080p.

Info. - ROKU 2500X & Element 32" HDTV HDMI, Model ELCHW321)

The only thing I've done that makes any difference is to unplug the ROKU power supply overnight so it will cool of completely. Then sometimes It will be OK for a while. Sometimes... Or, I can plug the ROKU AV outputs to my TV AV inputs and it works fine. Suck picture but at least it doesn't blink off and on.

So bottom line, is this thing just junk?    respond to this post

2014-02-28
posted by:
Benny
Peoris, IL
I ga\have connection problems for the second night now. This has happened before and normally unplugging the unbit for a minute or so and then it works. Not this time.

When is this issue goimg to be resolved?    respond to this post

2014-02-28
posted by:
Julie Harden
Bend, OR
Tonight for the first time while watching hulu, the picture would freeze up on me. It would stall for a couple of minutes and then play for a couple and stall again. I tried resetting the box, unplugging the power....nothing works. Total black screen. Unit is only about 4 months old. So frustrated    respond to this post

2014-02-28
posted by:
Craig
I have 4 Roku units.. They all randomly freeze and reboot during Hulu and Netflix movies. What ticks me off (other then the interruption) is with Hulu you have to go back thru the damn commercials again.

I have been reading blogs today about this problem and it seems to be a common LONG TERM problem with Roku.

Why isn't it fixed by now? I was reading this issue way back in 2009...    respond to this post

2014-02-28
posted by:
ron
albany, ny
I have purchase a roku3 two months ago but I just started to install this week. The player read my router ssid but when I put in the password it doesn't go beyond that. I have even tried wired and it gives me a code 014 for wireless and wired. I have tried many times, live chat and spoken with roku and still nothing. I have updated my router software, change the ssid and password which I use numbers for mu password and still nothing. Could it be defective?    respond to this post

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Roku Problems