HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-01-16
posted by:
Anonymous
Roku 3 stopped working. Changing batteries and resetting device didn't help.    respond to this post

2015-01-16
posted by:
Not Happy
Roku 3 - Mp4 movies played though connected usb hard drive (that have always worked) have now stopped working or play with severe choppiness after this latest update. The same movies play fine with pc and dvd player with usb port.
Moving hard drive to backup tv and roku didn't help.
   respond to this post

2015-01-16
posted by:
Anonymous
does anyone have a problem
their roku not having sound on certain movies and series,the picture is great but no sound.    respond to this post   (5 responses - view)

2015-01-15
posted by:
dee bar
Naples , fl
I received the roku divice as a gift have been trying to watch a couple of series on Netflix. The streaming is awful.. I watch approximately 3 min of an episode when then picture goes black and "loading please wait" appears and that takes anywhere from 30 seconds to 5 minutes to load. Then the episode appears close to where it left off and the cycle begins again. Is this unit a lemon or is this typical for the roku devices? It is plugged into the hdmi and all the hook up instructions were followed exactly..
I need assistance ASAP please!!!    respond to this post   (3 responses - view)

2015-01-15
posted by:
DSS
Just in the last day or so, the Roku remote buttons changed function. The GO button did pause a movie. Now the Main <-- (back arrow)button needs to be used. Was there a pushed software update I was not aware of??    respond to this post

2015-01-15
posted by:
Anonymous
I can see the picture ,but sound only works on certain movies.    respond to this post

2015-01-15
posted by:
Anonymous
I set up the Roku I got as a gift. Got through the set up screens, got everything to work correctly. I was happy.

I went back to regular TV and now the screen is smaller, with a 2-3 inch black band all the way around.

I have removed Roku, reset the TV, played with the TV settings and can't get the full screen back.

Thanks, Roku.    respond to this post

2015-01-14
posted by:
Bill
I have a ROKU device and have used it for about a year. Recently once I move the source to the internet, the ROKU logo appears on the screen and then it disappears and I get the announcement on the screen that I must check the cables or make sure that I am on the correct source. It is on the correct source since I have had the ROKU logo on the screen and then it disappears. Is it possible that the ROKU device is defective? I have tried changing several of the connecting wires in various places on the ROKU and on the wires that run to the TV either directly or indirectly from the ROKU device.

Any help or suggestions would be appreciated.    respond to this post   (2 responses - view)

2015-01-14
posted by:
Nick
Yukon, OK
I lost sound on my Roku and when I turn it back to regular T.V. it sounds like the sound has been slowed down, however if I turn my T.V. off and back on regular channels are fine until I turn back to my Roku. Then it's the same problem over again.    respond to this post   (14 responses - view)

2015-01-13
posted by:
Anonymous
No hdmi cord hooked up. Ran great for 2 years. No color on the screen except purple. What gives? Am I going to need the the hdmi cable?    respond to this post

2015-01-12
posted by:
Anonymous
I have a Roku player 3500x. I also have an apple TV, iPad and iPhone. Love to watch iTunes, Hulu and and Netflix. Never have problems with Apple products. Hooked up the Roku and cannot watch Amazon TV which cannot be accessed through Apple tv. So I was so happy to enjoy Amazon TV on my tv. It worked fine for a few days then quit working. Just don't get why 1 of 4 devices doesn't stream.    respond to this post

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