HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
I have a Roku 3. I want to love this device, but I am becoming increasingly frustrated with it. I can't get more than two hours of streaming on it before the sound starts to slow down to the point where it sounds demonic (video is fine). This sound issue affects all apps (even Roku intro). All other TV functions work fine (PS3, smartv, etc...). Has anyone been able to fix this issue?

I have read that Roku support tries to shift blame away from the device. I am also sensing that the common "fix" is to reset and unplug everything. I am not happy with either of these answers/options. I own an Apple TV and have never had problems with my audio or video streaming. I hope Roku does something to fix this issue.    respond to this post   (1 response - view)

posted by:
Never had a problem with my Roku stick until today, Sept 14, 2014. All channels loaded except Netflix. I deleted Netflix, unplugged the stick for 1 minute, turned it back on and reinstalled Netflix. Pain in the ass but it worked! Good luck    respond to this post

posted by:
Orangevale, ca
My roku3 stopped working today. I can't get the Roku3 to dance on the screen. I can't get anything to show up. Tried a different HDMI cord that I know works and nothing. Should I reset?
   respond to this post   (3 responses - view)

posted by:
Kalon Wilkins
McDonough, GA
When I look at movies on Netflix on my Roku, the connection sometimes buffers and gives me an error randomly. It makes the movie app nearly useless. What can be done to fix this almost extreme frustrating problem? or I will never use the app again even for my entertainment purposes (includes weekdays and weekends). Please fix this Netflix and I won't keep complaining so much on this website. Thank you.    respond to this post

posted by:
Budd Lake, NJ
A few months back I bought a 65" Sharp that came with a Roku stick. I just got around to using it. When I plugged it in to the tv it seemed to start out fine. I went through the registration process and followed all of the instructions. Once the process was complete I was going to take advantage of 5 Free Movies from VUDU offer. All that happens now is a constant cycle of...No Signal...Retrieving Data...the a large animated ROKU dancing on the screen...No Signal...Retrieving Data...etc. Is the stick defective? I'd appreciate any input. Thanks.    respond to this post   (1 response - view)

posted by:
This worked for me...

I did a software update and then deactivated the device and logged back in.

1) Secret Screen - software Update: On Roku remote, press the buttons, in the sequence and number of times as listed below:
Home button (press 5 times)
Fast Forward (press 3 times)
Rewind (press 2 times). The Secret Screen will open with two columns visible. The left column is system information related to your Roku device. The right column contains clickable links for various tasks (including “Factory Reset”). If there is an IP address showing on the left side of the screen, then on the right side of the screen click on the link labelled “Update Software”. Wait while the system first checks for a software update, and then, if it finds an update, applies it to the system. At the end of the update process, you will be returned to your normal Roku screen.

If this doesn't work ...

2) Deactivate and Login Again: Hidden Menu within the Netflix App to Deactivate your Device: this should work for any device as Netflix requires every manufacturer to include it. Please note that this does not deactivate your Netflix account itself, just your device, requiring you to log on again.
Open the Netflix app on the device
Once the app is open, even if it is displaying an error message, hit the following buttons on the remote: up, up, down, down, left, right, left, right, up, up, up, up, up.
A system information screen will be displayed. You can deactivate the device in this screen.
Exit the app and and then restart it. You should be prompted to logon to Netflix.

If these don't work ...

3) Factory Reset: Go back to (1) above and do a Factory Reset.
   respond to this post   (1 response - view)

posted by:
I have the Roku 3. Everything worked fine until today (I've owned it for about two weeks). I hit the home button and all I get are lines on the screen. Red, blue, purple and white straight lines. Really pissed about this. Spend all that money for a piece of crap. Wish I had bought the amazon player. I've already tried unplugging it for it to cool down but it didn't work. Tried different hdmi cords nothing works. Cannot find any problem similar to mine.    respond to this post   (1 response - view)

posted by:
I bought my first HD Roku about four years ago and it's always worked well. So well I bought a second one(Roku 2) for my bedroom despite having cable (mainly to stream Netflix). When I dropped cable about a month ago, my Roku started getting used much more (approx 2-3 hrs/day). The newer one (Roku 2) is fine, but the older one (HD Roku) now overheats daily. The video stream, mainly from Netflix, continues to freeze or drop connection. HuluPlus works but Netflix is an issue. I have AT&T come out to check the wireless router and they fixed some of the wiring it still chokes on Netflix. Meanwhile the Roku 2 plays well. I've started unplugging the HD Roku when not in use to see if that improves, but clearly this is an annoyance. Is the box just too old after 4 years? Is the HD faulty?    respond to this post

posted by:
I contacted Roku support about not getting sound on some of the Netflix programs. Somes movies and series work fine
others not. They blamed it on the HDMI cable still not working. Any other ideas    respond to this post   (2 responses - view)

posted by:
I bought a new TV and just hooked up my ROKU. Now when I try to watch Netflix, I have picture and sound but it is black and white. Any thoughts?????    respond to this post

posted by:
Been There Done That
Hello fellow frustrated ROKUIANS ! I guess the term frustrated ROKUIANS may possibly be redundant. You probably would not be on this website if you were non-frustrated.

I only found this website a few days ago, and have recently checked some of the old postings for the last two or three months. If I see a common thread to all these postings, is a lack of information regarding the exact device you're using as well as all the specific issues being well-defined.

I strongly suggest future posters to 1. State exactly what device you are using and its approximate age. 2. State exactly what went wrong with your ROKU. Explain exactly when it last functioned, and what is/are the current the issue(s). 3. Explain anything you have done to attempt to resolve the problem. 4. Breathe deep and take a chill pill.

I suggest everyone respond when a solution is offered and just state whether the proposed solution worked or not. Either way, everybody can learn from the experiences of others as to what works and doesn't work.

I don't mean to be a know-it-all, but if you don't ask coherent questions regarding your specific device, it makes it sort of difficult to even begin to offer a solution. I don't mind trying to help people from time to time, but you got to give me something to work with and that something is facts. I am not clairvoyant.

We're in this mess together, but more detailed information will probably help in the future.

I hope this message is well-received, I did not mean to get on a soapbox and pontificate.

Be well fellow ROKUIANS, there are better times ahead.

Been There Done That

Ps check out my answer to Lynn dated 8-26-2014 for my street cred
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