HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-06-14
posted by:
Anonymous
My Roku works sporadically. Sometimes it has a signal and sometimes it doesn't. I saw the answer to one of the comments about the distance between the Roku and the router. What is the recommended maximum distance between the Roku and the router?
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2015-06-13
posted by:
Lauren
My problem with my Roku is when I'm changing channels, using the arrow buttons its almost like it gets stuck and continues to change the channels on its own, I have to disconnect the power to clear it and start it up again. I don't know if this is remote issue or a issue with the Roku box. Has anyone else has this problem?    respond to this post

2015-06-12
posted by:
Anonymous
New Roku 2015 model 2.
You must leave the netflix channel for Roku to go into sleep mode.
Have 2 of them all new.
Netflix has a bug in their new channel.
Contacted them and they are looking into it and thanked me.
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2015-06-09
posted by:
Anonymous
we have both roku 2 and 3 and both were working great until recently when both won't work anymore...i've tried plugging unplugging resetting and still will not work..sometimes it comes on and then it goes off on its own and will not connect..we get netflix errors, hulu plus will not connect ...it's very frustrating!!! we've cut the cable coz we really enjoyed them when they were working just fine and now we're thinking about going back to cable...
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2015-06-08
posted by:
Anonymous
My roku 3 was purchased in January of this year. Recently, the device will completely shut down,like it was unplugged. I have to unplug it and plug it back in for it to work, but it shuts down again a few hours later.    respond to this post

2015-06-07
posted by:
Anonymous
My roku just has a green blinking light. It will not go to the homescreeen    respond to this post   (1 response - view)

2015-06-07
posted by:
Anonymous
My roku just has a green blinking light. It will not go to the homescreeen    respond to this post

2015-06-07
posted by:
jackel
ROKU 2 - Last 2 updates is when it started. The pink screen of death! The first update caused the pink screen occasionally, second update it happens most of the time on Netflix, USB drive and EVERY channel I try to play. Now there is no roku usage at all and I am very angry. I live in the country, no sat TV or cable either, when the day is over and I get home to watch a few hours of TV, I can't!

Roku, please get your programming fixed and do an update to fix this problem. I tried to reset the unit to factory settings and disable updates because the unit used to work great. Now, it still stinks with no TV. I am going to buy an Apple TV and be done with Roku.

Perhaps, Roku has done this on purpose to force people into buying a Roku 3?    respond to this post

2015-06-05
posted by:
m
Roku 3 is driving me crazy ! Sometimes it changes channel by itself, sometimes it goes back by itself to the home screen...I put on a channel goes back to home screen after couple of seconds and it does it again and again and again until I'm fed up and I turn it off all together. It is as if it's possessed. I'm I the only one having this problem ?
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2015-06-03
posted by:
darnell mays
stokesdale , nc
we cant get our roku to come on we have tried unplugging...and still we cant get anything on roku    respond to this post   (1 response - view)

2015-06-02
posted by:
BamaHombre
Refer to my 2015-05-29 post. Since that post, I have discovered my problem with the Classic Model N1100 Roku device, and I suspect is the same problem lots of people who have posted on this site are having. I took my roku to my neighbors house, and it worked perfectly. Therefore, the problem was in MY HOUSE. I started to think of any new appliance, etc. I had recently installed, and thought of a device which I had bought to allow my TV optical audio cable to connect so I could hook up wireless headsets for the TV. I unplugged that deivce and, Viola---My old model roku started working again. Wireless stuff interferes with other wireless stuff, as does electrical devices, so---start thinking. Anything new installed about the time your Roku stopped working? I see lots of people are thinking there's something wrong with Netflix. This is not the case. I watch Netflix almost every night, and never had a problem with it. Not saying this is a cure for your problem, just an educated thought.
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