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Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-03-19
posted by:
Gearldine Gatewood
Hoxie, Ar.
I got a new Roku 2 with Hughes Gen 4& it simply keeps kicking out.I got a netgear router & I was wondering what the problem might be.
   respond to this post

2014-03-18
posted by:
Anonymous
I've been using the Roku box N1000 for about one year, bought it used on Ebay. It always worked fine. Only problem is with Crackle.com, after a few commercials the movie will start from the beginning, and will keep doing this, not able to watch the entire film.    respond to this post

2014-03-18
posted by:
Anonymous
I've been using the Roku box N1000 for about one year, bought it used on Ebay. It always worked fine. Only problem is with Crackle.com, after a few commercials the movie will start from the beginning, and will keep doing this, not able to watch the entire film.    respond to this post

2014-03-18
posted by:
Anonymous
I've been using the Roku box N1000 for about one year, bought it used on Ebay. It always worked fine. Only problem is with Crackle.com, after a few commercials the movie will start from the beginning, and will keep doing this, not able to watch the entire film.    respond to this post

2014-03-15
posted by:
Anonymous
I had issues with my Roku player not working last night. I had a chat with one of the reps. Here's how he helped me:

Open your remote and press down on the black button and hold for 10 seconds. Power down the player and then power up. A screen pops up saying something along the lines of proper pairing with the remote. After that, the player started working again and I'm now enjoying my channels on Roku again. I hope this helps some of you with issues.    respond to this post   (2 responses - view)

2014-03-13
posted by:
Eric
Darlington, PA
I am having all of the same problems and now it is completely rebooting on it's own and disconnecting. Seems to me that it is a cooling issue that would have been solved by putting a cooling port or ports in them. I remember wondering why there wasn't one but I was initially impressed by the little box until we bought two. Our HD is the real piece of crap. The XD works slightly better but still has playback and freeze-up issues just less.

PS: I have already contacted customer service and they never own the problem. It is always the IP or some other problem. It is never the Roku.    respond to this post

2014-03-10
posted by:
ted

I have a Roku 3, less than a year old. Roko plays fine with Amazon, however a large number of Netflix shows only plays video & no sound thru the Roku. Also quality of the video is not crisp on these shows without sound. these same videos play fine with thru my blu ray. So this is a problem between Roku 3 & Nettflix

I've swapped cables, both network & hdmi, powered off unit with no relief.



   respond to this post   (2 responses - view)

2014-03-10
posted by:
JUDY
DAMASCUS , VA
I HAVE HAD ROKU WITH MY NETFKIX ABOUT 2 YEARS NOW .I HSEARCH FOR MOVIES AS I SCROLL ON DOWN IT SHOWS THE HEADLINES FOR AVE A PROBLEM IT IS ONLY SHOWING 2 CATERFORIES,MY LIST AND THE SEARCH WHEN I SCROLL DOWN IT WILL NOT SHOW ANY MOVIES OR IT WONT GO FROM LAFT TO RIGHT CAN YOU HELP??    respond to this post

2014-03-09
posted by:
A Magwood
miami, FLORIDA
the screen go purple when watching netflix    respond to this post

2014-03-07
posted by:
Elle king
Absolute piece of shit. I am on my third replacement. It always breaks. It's Slow. Netflix always has errors. You constantly have to unplug it and then it doesn't necessarily fix the problem. Customer service is a joke. Unreliable piece of shit. Dont waste your money.    respond to this post

2014-03-04
posted by:
Anonymous
I've got the original wireless Roku unit. It has worked for years but it has gotten extremely slow; slower every year it seems. I was just trying to add a channel to it and it took 10 minutes. The unit is just flat out slow; I don't remember being this disappointed with it when I got it. I found this site looking for information about the issue. I also own an Apple TV which we use in the living room and it's a much better device (read: a lot faster at everything) than the Roku. Too bad it doesn't have a channel store, at least not yet. We'll see what Apple pushes out this year with the supposed refresh.    respond to this post

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Roku Problems