HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-07-18
posted by:
Anonymous
I'm having the same problem. I get the same alert
Your roku player is unable to complete the requested action. Please try again later. If this problem persists please unplug your player, wait 10 seconds, and plug it back in.

This is the message I get every time I try to access a Netflix product. We have unplugged everything. We have reset Roku.

Their site says they are aware of the problem and yet it still isn't working. Sucks    respond to this post   (3 responses - view)

2014-07-17
posted by:
G Corbin
Boston, MA - Massachusetts
Your roku player is unable to complete the requested action. Please try again later. If this problem persists please unplug your player, wait 10 seconds, and plug it back in.

This is the message I get every time I try to access a Netflix product. We have unplugged everything. We have reset Roku. We have tried using the "search" venue.

The Roku 2 XD was purchased within the last year.

What else can we do?    respond to this post   (10 responses - view)

2014-07-15
posted by:
PAT
Cincinnati
my roku stream stick is very hot. tv's been on 30 minutes or so. I've not been able to stream anything all day. mid afternoon? strange time not to work. trying again 6:30 pm still can't get netflix, hbo-go, amazon video or hulu. I get a please wait message that lasts five minutes then it says try later. My cable tv is fine, my internet speed is fine. what's going on? I tried unplugging the stream stick, discovered how hot it was, waited a minute plugged it back in, same problem. what do i try next?

How do you STOP a show to turn it off for the day? Pause/play button is the only thing I can see to do. Then I push the roku home button and turn the tv back to cable. any other options?    respond to this post

2014-07-15
posted by:
Anonymous
Got a Roku HD 2500 X about 4 months ago. Worked great for about 2 months, now will not play any channels. The one in my living room works great and it is over 20 feet away from the wireless gateway. Nothing had changed or been moved or unplugged and now it will run a show for 2-3 minutes, reload, then run again then reload and then say the video can not be played. Will not even think about connecting to
HBO GO or Netflix. It is in my bedroom about 12 inches from the wireless gateway. Talked to Roku support twice to no avail. Will try a hard factory reset and it that does not work then I will throw it away!!!    respond to this post

2014-07-12
posted by:
andy
Roku won't "reboot" after power outage. Displays message: "cannot connect to signal"
But I know the router serving it is OK, as I use it when this happens.
   respond to this post   (1 response - view)

2014-07-11
posted by:
Candy
Boynton Beach, Florida
I have Roku 3 and while watching a movie everyone began talking really slow. Checked the HDMI cable to see if loose on the TV & Roku box. Fine. Then checked the Audio Settings on the Roku, changed from surround to stereo. Still having problems. Switched back to local stations to see if was the tv and everything is fine. Now, I have shut down my modem & wifi router. Leaving it off for a while. The only other thing that I can think of is my dsl connection?    respond to this post   (2 responses - view)

2014-07-11
posted by:
Cindy Crocker
Plano , Tx
I bought the ruko gaming remote for xd3050x from amazon. I wanted it so I could play games. I followed directions and set it up. It worked fine for about an hour then the screen was frozen and nothing would work. I tried reseting removing battries, turning the roku off nothing works. I had to use my old r3m8te again.    respond to this post   (1 response - view)

2014-07-10
posted by:
Anonymous
I can get to Netflix categories on my Roku, but when I select a movie get a notice saying Roku cannot perform the requested function and if the problem persists to unplug the Roku, wait ten seconds and plug it back in. But, to no avail. I also tried unplugging and replugging my wireless router and modem, but no luck. Help!    respond to this post   (1 response - view)

2014-07-10
posted by:
Anonymous
I can get to Netflix categories on my Roku, but when I select a movie get a notice saying Roku cannot perform the requested function and if the problem persists to unplug the Roku, wait ten seconds and plug it back in. But, to no avail. I also tried unplugging and replugging my wireless router, but no luck. Help!    respond to this post

2014-07-10
posted by:
Anonymous
I can get to Netflix categories on my Roku, but when I select a movie get a notice saying Roku cannot perform the requested function and if the problem persists to unplug the Roku, wait ten seconds and plug it back in. But, to no avail. I also tried unplugging and replugging my wireless router, but no luck. Help!    respond to this post

2014-07-08
posted by:
k collins
lafayette, la
i'm trying to figure out if my roku3 is the issue or if it's the channel...

i only have the occasional issue of reloading with netflix, hulu, and acorn. it happens so infrequently i'm not complaining about it.

however, i have ustvnow to watch "cable" and it happens a lot depending upon time of day and the particular show. for example, if it's a popular show on tnt and it's "first run/primetime" than it reloads a lot, to the point of being difficult to watch and missing chunks. it also does this dejavu thing where it replays what you just saw but it never pauses and sometimes twice or three times, feeling like i'm in the matrix, lol. if not "primetime" not so much... comedy channel's "the daily show" used to reload a lot, but not so much these days.

router says i have good/excellent signal. running it plugged in not wireless just because i can. didn't seem to make a difference when i was running wireless. have unplugged and reset many times, as well as tossing the channel and reloading it.

any comments? happening to anybody else? fixes, suggestions?

post script: watching tnt's major crimes tonight was a challange with all the reloading/dejavu, however tnt's still on and it's after midnight cst and it hasn't reloaded a single time!! hmmmmmm    respond to this post

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Roku Problems