HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-09-13
posted by:
Lou
Budd Lake, NJ
A few months back I bought a 65" Sharp that came with a Roku stick. I just got around to using it. When I plugged it in to the tv it seemed to start out fine. I went through the registration process and followed all of the instructions. Once the process was complete I was going to take advantage of 5 Free Movies from VUDU offer. All that happens now is a constant cycle of...No Signal...Retrieving Data...the a large animated ROKU dancing on the screen...No Signal...Retrieving Data...etc. Is the stick defective? I'd appreciate any input. Thanks.    respond to this post   (1 response - view)

2014-09-13
posted by:
Lisa
This worked for me...

I did a software update and then deactivated the device and logged back in.

1) Secret Screen - software Update: On Roku remote, press the buttons, in the sequence and number of times as listed below:
Home button (press 5 times)
Fast Forward (press 3 times)
Rewind (press 2 times). The Secret Screen will open with two columns visible. The left column is system information related to your Roku device. The right column contains clickable links for various tasks (including “Factory Reset”). If there is an IP address showing on the left side of the screen, then on the right side of the screen click on the link labelled “Update Software”. Wait while the system first checks for a software update, and then, if it finds an update, applies it to the system. At the end of the update process, you will be returned to your normal Roku screen.

If this doesn't work ...

2) Deactivate and Login Again: Hidden Menu within the Netflix App to Deactivate your Device: this should work for any device as Netflix requires every manufacturer to include it. Please note that this does not deactivate your Netflix account itself, just your device, requiring you to log on again.
Open the Netflix app on the device
Once the app is open, even if it is displaying an error message, hit the following buttons on the remote: up, up, down, down, left, right, left, right, up, up, up, up, up.
A system information screen will be displayed. You can deactivate the device in this screen.
Exit the app and and then restart it. You should be prompted to logon to Netflix.

If these don't work ...

3) Factory Reset: Go back to (1) above and do a Factory Reset.
   respond to this post   (1 response - view)

2014-09-11
posted by:
Anonymous
I have the Roku 3. Everything worked fine until today (I've owned it for about two weeks). I hit the home button and all I get are lines on the screen. Red, blue, purple and white straight lines. Really pissed about this. Spend all that money for a piece of crap. Wish I had bought the amazon player. I've already tried unplugging it for it to cool down but it didn't work. Tried different hdmi cords nothing works. Cannot find any problem similar to mine.    respond to this post   (1 response - view)

2014-09-06
posted by:
Dave
I bought my first HD Roku about four years ago and it's always worked well. So well I bought a second one(Roku 2) for my bedroom despite having cable (mainly to stream Netflix). When I dropped cable about a month ago, my Roku started getting used much more (approx 2-3 hrs/day). The newer one (Roku 2) is fine, but the older one (HD Roku) now overheats daily. The video stream, mainly from Netflix, continues to freeze or drop connection. HuluPlus works but Netflix is an issue. I have AT&T come out to check the wireless router and they fixed some of the wiring it still chokes on Netflix. Meanwhile the Roku 2 plays well. I've started unplugging the HD Roku when not in use to see if that improves, but clearly this is an annoyance. Is the box just too old after 4 years? Is the HD faulty?    respond to this post

2014-09-04
posted by:
Susan
I contacted Roku support about not getting sound on some of the Netflix programs. Somes movies and series work fine
others not. They blamed it on the HDMI cable still not working. Any other ideas    respond to this post   (2 responses - view)

2014-09-03
posted by:
Anonymous
I bought a new TV and just hooked up my ROKU. Now when I try to watch Netflix, I have picture and sound but it is black and white. Any thoughts?????    respond to this post

2014-09-03
posted by:
Been There Done That
Hello fellow frustrated ROKUIANS ! I guess the term frustrated ROKUIANS may possibly be redundant. You probably would not be on this website if you were non-frustrated.

I only found this website a few days ago, and have recently checked some of the old postings for the last two or three months. If I see a common thread to all these postings, is a lack of information regarding the exact device you're using as well as all the specific issues being well-defined.

I strongly suggest future posters to 1. State exactly what device you are using and its approximate age. 2. State exactly what went wrong with your ROKU. Explain exactly when it last functioned, and what is/are the current the issue(s). 3. Explain anything you have done to attempt to resolve the problem. 4. Breathe deep and take a chill pill.

I suggest everyone respond when a solution is offered and just state whether the proposed solution worked or not. Either way, everybody can learn from the experiences of others as to what works and doesn't work.

I don't mean to be a know-it-all, but if you don't ask coherent questions regarding your specific device, it makes it sort of difficult to even begin to offer a solution. I don't mind trying to help people from time to time, but you got to give me something to work with and that something is facts. I am not clairvoyant.

We're in this mess together, but more detailed information will probably help in the future.

I hope this message is well-received, I did not mean to get on a soapbox and pontificate.

Be well fellow ROKUIANS, there are better times ahead.


Been There Done That

Ps check out my answer to Lynn dated 8-26-2014 for my street cred
   respond to this post

2014-09-03
posted by:
Anonymous
Do I have to have high speed internet to play my Roku
   respond to this post   (1 response - view)

2014-09-03
posted by:
Anonymous
Try to watch Netflix. It seems to come up after waiting a bit then I scroll down and it disappears...then comes back. Light on rocu is not on like usual.    respond to this post

2014-09-02
posted by:
sylvia resnick
Mission Viejo, California
ROKU #2 was installed a few months ago. a couple of weeks ago it just stopped working. I spoke with someone at the company and after some testing we decided it was the remote. The new remote did not solve the issues. Any thought on this matter?    respond to this post   (2 responses - view)

2014-09-02
posted by:
Cam
Coral Springs, FL
"Unable to complete requested action. Please try again later". That is the message we keep getting today.    respond to this post

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