HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-09-23
posted by:
Ticked off Customer
not going to read 10 pages of the same thing, I just spent $100 on a piece of crap. like everyone else, it worked fine for about a month but now overheats and shuts down. I have rebooted it now 3 times and it had no sound 2 times and now wont even come back on... why did you have to go so freaking cheap roku, this will be the death of you as people flee your cheap ass uselss crap that cost way too much anyways.. you was on to something great, but like so many failed corporations... you got cheap and put out a sub par product that does not even work.    respond to this post

2014-09-22
posted by:
Been There Done That

Here are a few Roku and Netflix articles. They have various publication dates and are from different sources so believe what you will.

http://venturebeat.com/2013/01/23/netflix-created-roku/

http://www.huffingtonpost.com/2014/02/12/netflix-slow-this-could-be-why_n_4770058.html

http://www.businessweek.com/articles/2014-08-19/roku-tv-is-almost-here-via-hisense-and-tcl
   respond to this post

2014-09-22
posted by:
CLINT
DUNCANVILLE, TX
I HAVE A ROKU 3. IT WORKED FINE FOR SEVERAL MONTHS.THEN IT STARTED FREEZING, TAKING LONG PAUSES DOWN LOADING PROGRAM. I THINK THERE IS A HEAT ISSUE ROKU IS NOT ADMITTING TO.I UNPLUGGED IT AND WORKED OK AFTER IT WAS OFF FOR ABOUT 1 HOUR.I DO NOT LEAVE IT ON LIKE ROKU SAYS ANYMORE.I UNPLUG IT AFTER I USE IT.SEEMS TO WORK BETTER. I THINK THE CPU IS OVER HEATING CAUSING THERMAL ISSUES.    respond to this post

2014-09-21
posted by:
Been There Done That
ATTENTION ROKUIANS,

On your ROKU remote, press the following keys in the order shown, HOME 5X,UP 1X,REWIND 2X AND THEN FF 2X.

It will take a minute, then you should see the ROKU Screen saver on screen. Press OK, and hopefully you’ll see the original start screen. This may solve some of the troubles with your ROKU device.

Of course you must be connected to the internet, TV turned on and ROKU turned on.

If this fixes your problem, write back here to acknowledge that this worked for you so others can learn and use this method.

Check out my response on the 8 26 2014 question from Lynn, my solution worked well for the Netflix problem. This does not cause you to lose settings like a factory reset.

HOME IS UPPER RIGHT BUTTON, UP IS UP ARROW,REWIND IS IN LOWER ROW (LEFT ARROW) AND FF IS LOWER ROW (RIGHT ARROW).GOOD LUCK

   respond to this post   (17 responses - view)

2014-09-21
posted by:
Been There Done That
ATTENTION ROKUIANS,

On your ROKU remote, press the following keys in the order shown, HOME 5X,UP 1X,REWIND 2X AND THEN FF 2X.

It will take a minute, then you should see the ROKU Screen saver on screen. Press OK, and hopefully you’ll see the original start screen. This may solve some of the troubles with your ROKU device.

Of course you must be connected to the internet, TV turned on and ROKU turned on.

If this fixes your problem, write back here to acknowledge that this worked for you so others can learn and use this method.

Check out my response on the 8 26 2014 question from Lynn, my solution worked well for the Netflix problem. This does not cause you to lose settings like a factory reset.

HOME IS UPPER RIGHT BUTTON, UP IS UP ARROW,REWIND IS IN LOWER ROW (LEFT ARROW) AND FF IS LOWER ROW (RIGHT ARROW).GOOD LUCK

   respond to this post   (2 responses - view)

2014-09-20
posted by:
Anonymous
Just returned a Roku 3 to Walmart. Video kept dropping while using wifi.
Setting it to 1080P turns it incredibly hot, and more A/V signal cutting out problems.

I really wanted to replace my Amazon Fire TV due to lack of apps/airplay/MLS Live. =(    respond to this post

2014-09-19
posted by:
Anonymous
can the roku box be opened and cleaned ?    respond to this post

2014-09-19
posted by:
GRACE
GOT A ROK3 LAST XMAS. WORKED FINE TILL RECENTLY, THEN NO SOUND. TRIED ALL THE USUAL STUFF, UNPLUGING, REBOOT, NOTHING. FINALLY DID A FACTORY RESET. THAT WORKED LAST NITE. TODAY, BACK TO NO SOUND AGAIN! I THINK THIS THING IS A PIECE OFS%#@. CUSTOMER IS A JOKE, LIVE CHAT TAKES 5-10 PER RESPONSE AND THE PERSON TYPING MUST BE FROM ANOTHER COUNTRY AS THE SYNTAX IS OFTEN POOR.    respond to this post

2014-09-19
posted by:
pam landry
sonoma, ca
I love our Roju. We have had problems in the past with it stopping but lately that hasn't been a problem with ACORN .
Last night it started showing an error message. We unplugged everything waited a few minutes and started uo again. That seemed to work but once again it stopped and showed an error message. What is up with our Roku?
Thank You for any information    respond to this post

2014-09-18
posted by:
Vicky
Nashport , OH
Our Roku 3 has been such an enjoyment but all of a sudden I is
So incredibly annoying! It is like it won't load. The words Roku keep
Rolling around and if it does finally bring up the channel page then it blinks off
To no signal, the. Starts all ov r. You Have change the remote batteri,
under lugg d, checked connection, made sure HDMI is clean/clear. So
frustrated    respond to this post

2014-09-17
posted by:
Dave
Smithfield, UT
I am getting increasingly frustrated with my Roku 3 device. Many times it just looses the internet contact, or it freezes, or the video and sound (regardless of whether I am on Netflix or not) is played too fast with voices that sound like mice, or too slow with voices that sound satanic. All I get from support is blame on my internet connection which is working fine. I had a Centurylink tech come out and very all was well.

Come on Roku. Make your customers happy instead of trying to save a few cents. If I don't get satisfaction soon, I am going to discontinue use of the Roku and tell all my customers, clients, friends, relatives, (you get the picture?) of these and the other problems people are having along with the apparent lack of support.

   respond to this post

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