Tell us about your ROKU problems!

Why ROKU Problems exists:
After many years of horrible performance from ROKU (or ROFU as we call them), we decided that it was time for the public to have a forum. There is a lot of negative commentary about ROKU problems on the Internet, but we felt it should all be consolidated on one website.

Tell us about your ROKU problem!


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The following fields are optional, but completing them will improve your chances of hearing from other ROKU customers in your area (and possible solutions).

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What color is this bird? ROKU Problems



Beverly Dalton - Maryville, Tennessee

I have had my roku for several months and it has worked very well. I recently joined Amazon prime and I have watched a few movies on Amazon. Recently when I tried to connect my roku it will not connect. I tried unplugging it and it connected, but the next time I tried too watch a movie it would not connect so I unplugged again but this time it did not work. It keeps going back and forth between my regular tv and the roku without staying on either one for more than a few seconds.

Charlie - Cedartown, Georgia

I just purchase a subscription to OAN channel. All I get on the screen is retrieving data or some such. I have left the channel on for 30 minutes or more and same thing.
I have an old ROKU XD 2050. It plays CRACKLE movies and other channels just fine.

Bob - Buckhannon, West Virginia

We have had our Roku for about a year. Last night (5-19-2017) was our first problem. During channel surfing it lost network communications. The issue was resolved by disconnecting and reconnecting . it then reestablished network connectivity. Has anyone else experience this issue?

Hope Krauel - Jefferson City, Tennessee

I cannot watch ID Go anymore. I have uninstalled it and reinstalled it a couple of times and when I try to load it my Roku goes back to the main screen so I cant watch it anymore. What is up with that? I have noticed it does that on certain shows i watch. Should i do a factory reset on my Roku? I really miss the ID Channel.

mlb - san rafael, California

I want to be able to control whether or not to update roku firmware. Too many problems. RT channel no longer works; PBS crashes after clicking on a show (yes, PBS IS activated); DirectWiFi (DirectConnect) deliberately interferes with other wifi devices (may have to report to FCC; it’s illegal to deliberately interfere with signals).

Just mentioning a few problems…

John

After update 3 second black screen occurs after any navigation. Rolled back to previous version and resolved the issue. Unfortunately, update automatically ran again a few days later and problem instantly returned Now rollback only offers same version as is currently in use. (7.6.0.4125) Why won’t they just let us choose what works. They will never have one that works for everyone.

Mike - Tucson, Arizona

1st – I love my ROKU. I have 3 ROKU2XS and one ROKU3 – That said a problem has popped up:
I’ve been watching RT (the channel) for years without a hitch. Comcast supplies my internet, and they totally bailed on solving the problem, as if I don’t pay enough each month. If I had a kid they could attend college on what I pay. Back to RT: I can’t get RT on ROKUs any more. When I click on RT I get “Sorry this channel is no longer in service” I’ve removed and reloaded the channel without success. The channel is available however, I’m streaming it on computer.