HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-04-12
posted by:
Susan
I have read most of the contents and no doubt, Roku has a problem. Netflix is contributing to the problem with the incredible amount of streaming going on. It is jamming the internet in some places. We have hi speed internet but that doesn't help. Reset didn't help. I never got the pairing screen for remotes. Frankly, nothing helps and I will not buy another
one. Roku is uncooperative so I am done.




   respond to this post

2014-04-12
posted by:
Erik
I got a Brand new Roku 3 and it starts up and turns on for about 3 seconds, and then restarts indefinitely. I've tried the reset button a few times as well as unplugging and plugging in and I've still never seen more than the Startup screen. I'm taking it back and I've already ordered an amazon player instead.    respond to this post

2014-04-11
posted by:
Courtney Schafer
Geismar, La
The reset button on my Roku device is broken so now the remote won't reset and neither will the device. Is there another way to fix this?    respond to this post

2014-04-10
posted by:
Amber Ledford
Charlotte, North Carolina
I can't get Netflix to work on my Roku...It displays an error message...UNABLE TO COMPLETE REQUESTED ACTION...Your Roku is unable to complete the requested action...Please try again later.    respond to this post   (1 response - view)

2014-04-10
posted by:
Meli
My roku is suddenly displaying the incorrect aspect ratio. I need it to play in widescreen (and yes I have the roku set to display in 16:9). The homescreen looks fine, but when I go into the Netflix screens or other channels, the display changes, it looks like it's in 4:3 aspect ratio. The top and bottom of the screen is cut-off. If I'm watching anything with captions, I don't see the second line of dialogue. I've had the Roku for a couple of years and this problem just started a few weeks ago. I can't find anything on Roku forums for fixing this problem. I've tried changing the aspect display on the Roku and the television and the problem persists. I've also restarted the Roku. If anyone has any advice, please help!    respond to this post

2014-04-09
posted by:
Anonymous
I haven't had an issue since this morning when my Roku freezes on the Home page. I can only move about 5 squares until it just freezes entirely. I've Reset, Blown on the dang thing.. My Roku feels cool and everything, I don't understand why this is happening...    respond to this post   (1 response - view)

2014-04-06
posted by:
kim guarnaccia
longmeadow, ma
My wifi Roku, for the past few weeks, hangs up almost every time I watch Netflix, no mater what time of day or day of the week. The movie shows fine on my computer and iPad so know this is not a Netflix issue. I have unplugged and replugged the device many times, without a successful outcome. Occasionally I can get it back online to watch the rest of the film, but there seems to be no rhyme or reason as to when I can and when I have to give up and go watch the film on my iPad.

Is this a software glitch? Do I need to purchase a new unit? Thanks for your assistance as I have been very happy with Roku for the past year plus... until now!    respond to this post

2014-04-06
posted by:
Margaret Whitney
Joshua Tree, Ca
Invalid device credentials will not connect    respond to this post   (1 response - view)

2014-04-05
posted by:
Anonymous
ROKU 2 XS crashes every day when streaming (Netflix) video. Doesn't occur on my ROKU 1. The firmware is so wonky and no one at ROKU seems to care at all. Fed up.    respond to this post

2014-04-05
posted by:
Russell Davis
My Roku freezes during updae and after I unplug then replug it asks me to reformat.
   respond to this post

2014-04-05
posted by:
Susan
My roku freezes and during a movie goes to the bouncing Roku.s    respond to this post   (1 response - view)

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Roku Problems