HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-04-28
posted by:
Phoebee
Fort Lauderdale, FL
FINALLY SOMEONE AT ROKU SOLVED THE PROBLEM OF THE NON-WORKING ROKU 3!!!

Has anyone out there heard of or accessed Secret Screen 2?? They don't even mention it on their website and most of their techs don't even tell you about it.

To get to Secret Screen #2, press Home 5 times, the FF, Play, RW, Play, FF and then you're in! On the lower right hand of the screen, press DISABLE PINGS and voila, everything starts working again!!

So everyone, its not your router that's the problem ... it's their device and their brilliant programmers who screwed it up with their software updates.

Happy streaming ... Netflix and everything else now works perfectly again, that is, until their next software update screws it up again!!    respond to this post   (5 responses - view)

2014-04-27
posted by:
kevin kutsck
bellevue, iowa
I can not get my Roku to down load any farther than the purple screen that says launching home screen. This has been going on for a few weeks and I need help with this problem. Thanks    respond to this post

2014-04-26
posted by:
Anonymous
I am also on my second Roku 3 (in one month). We assumed the first one was defective. If you leave Roku and go to your satellite provider, when you go back to Roku you can't play any content; instead you get a purple screen saying "content unauthorized". The only remedy is to unplug the Roku 3 for 20 seconds and plug it back in (unless you want to have to enter all your information and channels again). Judging from the lemon reports, Roku has a citrus plantation.    respond to this post   (1 response - view)

2014-04-23
posted by:
Ken
for the past few days I have been having problems with my ROKU2 on NETFLIX, Netflix takes forever to load, and the content becomes near nonresponsive after a several minutes.

I have power cycled ROKU and my dsl modem, tried using NETFLIX on other divices (laptop desktop and blueray player) and they work fine. NETFLIX worked fine untill the last ROKU update.

ROKU shows my wireless connection as excellent. other channels work fine. something in ROKU software is messing with NETFLIX performance.    respond to this post   (3 responses - view)

2014-04-21
posted by:
Kalon Wilkins
McDonough, GA
My roku out of nowhere turns itself on when I have not pressed any button on my roku remote or it rebooted somehow without me doing the "home 5x, up once, rewind twice and fast-forward twice" trick, so why would it turn on itself on some random day/occasion? What is going on here? Is my roku going bad inexcusably somehow or is it a necessary update taking place to work and not brick my roku? Because if my roku was bricked, then I would be most certainly out of luck or may go for a replacement. If the automatic update took place and helped my roku to function more and thank God not brick it at all, then I will still be in luck and keep my roku as if nothing minor/major went wrong. If not, then I take it all back, it will equal doom for the owner or user of the roku. How can I keep this from happening again and not let a roku do this on its own ever again? Because it could have severely screwed my roku and it will be permanently useless if such a bricking wish occurs no matter how near the imminence of the issue/incident is, but I still hope to keep my roku from bricking itself so I can keep it. Thanks and I'm done ranting here! I love my roku!!!!!!!!!!!!!    respond to this post

2014-04-20
posted by:
Anonymous

Thought Iíd weigh in on this as Iíve had a Roku 2000C for a good few years now. And, while for the most part, Iíve been quite happy with it, there have been problems.

When I first got the player, there were a few problems with the player quitting to the loading screen unexpectedly and becoming detached from my WiFi. But these problems sorted themselves out after a short period of time. What followed, mostly, was years of using the device with little or no connection/loading problems and I was fairly happy with the product.

However, beginning 4/14/14, I began to have significant problems with the player. On average, I would get two to four minutes of viewing of a title (on any channel: Netflix, Crackle etc) before it would quit to the reloading screen, which would then take an extremely long time to load. Also, the problems with the player disconnecting from my wireless network returned. These problems were no longer minor enough for me to casually accept. So, like most of you, I found my way online to a dizzying array of forums, help sites, etc, all of which seemed to only complicate the issues I was dealing with.

In the end, I think I was able to troubleshoot the issues on my own and gain a fair amount of satisfaction as to what is going on with the player.

I think, for me, most of my issues stem from the Roku player coming installed with a fairly cheap WiFi receiver. Thinking back, this seems rather obvious considering how often I remember reading instructions in the manuals regarding the careful placement of the player (out in the open, not in an enclosed area such as a cabinet, within close range of your WiFi router - do these people even understand how WiFi even works?), so as to ensure an optimum connection. Knowing what I know now, I would have seen this as a red flag, double-speak for ďour WiFi receiver in this player is crap. Youíll probably only be able to establish a good working connection under the narrowest of conditions.Ē

The proof of this was in the troubleshooting I undertook for the player.

First, I connected the Roku directly to my router with an ethernet cable. Problem solved. No loading issues, and the picture quality even improved.

Then I simply moved the player closer to my router. Not by much, weíre talking like less than six feet closer to the router. Once again, problem solved.

Iím not sure why the playerís ability to receive WiFi is so lousy. For the longest time, I kept my player right next to my TV and in the same room as my router, easily less than 15í distance between the two. And I have no idea why now, after years of the player functioning adequately, it seems to need to be moved closer to the router.

I suppose the problem could be on my end. I run extremely slow broadband (the slowest available) from Century Link. But, like I said, Iíve had this service for years and itís never caused problems for the player.

Maybe the Roku hardware wears out over time?

I donít know. But I do know that this ridiculously simple solution (especially compared to some of the byzantine, over complicated and ultimately really frustrating troubleshooting offered online, by both Roku and the forums) took care of all my problems with the player immediately.

Hope this helps some of you.

   respond to this post

2014-04-20
posted by:
KLM
When attempting to play downloaded content via a usb memory device through the usb port using the ROKU media player the device displays "retrieving" with a progress bar that maxes out at the far right side but does not progress. Some types of media do play but movies do not. I believe the file format is supported. Here is an example The "ABCD MOVIE" 2013 1080p BDRip x264 AAC-KiNGDOM. The file was shared through a torrent. It plays on my PC using Chrome or the Windows Media Player.
Any help would be appreciated.    respond to this post

2014-04-19
posted by:
Anonymous
I'm on my 2nd Roku 3. After about 3 months of owning the first unit, I started to get random glitches occasionally (picture goes away/flashes, sound cuts out and returns). It got worse over time and was pretty soon unusable. After almost a month of haggling with customer service I got a replacement (current one); this one started out ok, and like clockwork 3-4 months in, it's starting with the glitches. I think it's poorly made and the heat generated is damaging the electronics somehow.

Maybe some of the units are just lemons, but I seem to have gotten 2 in a row.    respond to this post   (1 response - view)

2014-04-19
posted by:
Bill
My 4 month old Roku 2 crashes every time I use the earbuds more than five minutes. I have remove the batteries and hit the reset button to get the remote work. I can use my iPhone remote so I know it's not the internet. The Roku chat rep tried to run me the "blame it on the wifi" excuse. Then the bad batteries, etc. my son strongly suggested Apple TV.
Should I give up on Roku? It appears that Roku is not supporting their products. I would like any help.    respond to this post

2014-04-18
posted by:
Dawn
We are having trouble with our Roku 2. Last week there was an error message and we were unable to get Netflix. Tried troubleshooting the Wi-Fi connection and doing all the resets. Got it to come back on, but now it cuts out every minute and reloads. Should have bought the Apple TV..
   respond to this post

2014-04-15
posted by:
Edwin L
My roku 2 was fine until a couple of months ago. Something changed. Now it crashes nigthly. Im sick of it. Im starting to wonder if roku is doing this to make people buy rokus 3. So what is this ROKU??? You want me to go and get a roku3 and next year you are going to push a faulty update tell me I have to go buy a roku 4??? ...well If you don't fix my roku 2's netflix, thi is the last roku l'll ever buy.    respond to this post

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