Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received

2012-05-15 posted by: Anonymous	Used the suggestion to uninstall the channel and re-install it. Worked for me too. Thanks. respond to this post
2012-05-14 posted by: Mary	I am having gravelly sound from streaming hulu+ through my Roku HD, it is fine and then all of a sudden the sound starts crackling and making whatever I am watching impossible to hear. I have hadf my Roku for almost a month, it's is hooked up to a Sanyo LCD television with HDMI. Do you have any ideas why I am having sound issues? respond to this post
2012-05-11 posted by: Anonymous	My ROKU XS had worked great since last fall -- NetFlix, GBTV, Amazon Prime, and many other channels. Starting a couple of days back, GBTV stops every couple of minutes to load -- takes a very long time loading. GBTV is really unwatchable now on my ROKU, but still streams good on my PC. All other channels are streaming great, with no interruptions. NetFlix works perfectly with beautiful HD and good sound. What is the problem with GBTV on ROKU? As I said, GBTV streams just fine to my PC. respond to this post (4 responses - view)
2012-05-11 posted by: Fritz Trappey San Antonio, TX	I used netflix through my wii console and was tired of the constant freezing up and reloading....no matter how far it was from my wireless router, or even direclty connected...it kept doing it. I thought the Roku would be a good solution to this problem. So far I may have eliminated the reloading, but after a little while, I've noticed that when we search through the movies, it's like the memory buffer fills up and it starts freezing up and getting slower and slower and slower and finally it is completely frozen and I have to repower it off and on. This happens 4 or 5 times a week, sometimes 2 times a day. Also a lot of times after a reboot, I get a pink screen, but with sound. I thought it was my HDMI cable, but now I'm on my 3rd cable and it keeps doing it. Sometimes it will fix itself if I walk up and just touch it right on the side with my finger.....not sure if I've made a wise choice or not, because it seems that I've traded 1 problem for 3. Guess at least my movies aren't interupted anymore though. Great idea, just needs work. respond to this post
2012-05-05 posted by: Dean	I constantly have to unplug and plug in my Roku player. I spent almost $130 to get the mlb.tv package to watch games on the Roku. I have yet to watch an entire game without a long disruption. Of course Roku blames my connections and wireless setting, so I changed the settings on my router and it still doesn't work well. Is it any wonder they only have a 90 day warranty. I'm so surprised CNET gave it such a good review. respond to this post (1 response - view)
2012-05-04 posted by: Anonymous	My Roku had a message saying that there was an "internal error" with Netflix. I fixed it, with help from you guys, by deleting my Netflix queue. The PROBLEM is that my Netflix homepage now is entirely BLANK - no selections on the Netflix screen at all. Can anyone help me? respond to this post (1 response - view)
2012-04-27 posted by: Kathy Forrest Marysville, wa	My husband and I just bought our second Roku XS. We love watching GBTV on it, but have to move the unit to different rooms when we want to watch in different places in our home. I am not able to get my new Roku to set up on GBTV. I will not accept the new code I enter. It figures that it is Friday and GBTV offices are apparently closed for the weekend. respond to this post
2012-04-27 posted by: walter	Have been watching season two of mad men and early episodes of "parks and recreation" via netflix and roku but now get message, "content unavailable". (i can view these via netflix on my computer or streamed to my ipad.) i have no problem viewing some older movies via netflix and roku. what's going on? any suggestions? thanks... respond to this post
2012-04-26 posted by: Caroline Deltona, FL	I am having a very odd problem, my roku connects fine navigates through the menu and channels fine, I can play pandora and angry birds fine full sound and graphics. But anytime I go to play any video netflix, crackle, etc I get a plain purple screen, the audi comes through fine but no video. I have checked my hdmi connections unplugged and reset the roku and nothing seems to make it change. The connection is wirless but signal shows excellent??? respond to this post (1 response - view)
2012-04-24 posted by: Anonymous	I installed the ROKU box I bought on Sunday afternoon (or I tried to) It was only 4 min to set up the box – power cord, HDMI cable, batteries in the remote. Once I started the set up, well …. It took me 3 hours of playing with my router settings to get the thing to connect to the internet (2.95 hours) and the updated software to load (.05 hour). It takes 15+ min for the Roku Channel list to load so I could scroll and select my channels – and you cannot set this up via your ROKU account via your computer. I then selected just Amazon, Hulu and one other channel to look at the free content. It took another 30 min to set up the Amazon Channel just so I could start browsing the content. I gave up on this and I finally selected a 15 min free movie from the Amazon website (via computer) and after an hour I still could not watch it. Yesterday I tried to watch my free moving and still could not. I beat on the Roku box for almost 3 hours and I have given up. I will sell it to some poor sod on ebay respond to this post
2012-04-24 posted by: dave tampa	hay my roku box froze amd i unpluged the box wate 2 min put power back on hit the ok button and hold it down for a count of 10 them hitthe home butten and it came back on hope this help you ....dave respond to this post


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