Tell us about your ROKU problems!

Why ROKU Problems exists:
After many years of horrible performance from ROKU (or ROFU as we call them), we decided that it was time for the public to have a forum. There is a lot of negative commentary about ROKU problems on the Internet, but we felt it should all be consolidated on one website.

Tell us about your ROKU problem!

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The following fields are optional, but completing them will improve your chances of hearing from other ROKU customers in your area (and possible solutions).

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What color is this bird? ROKU Problems

Donald S - Halifax

SHOUTcast on ROKU3 just buffers then plays music for 30 seconds then this error comes up “Unfortunately, an error has occurred during playback”
Also roku locks up and reboots itself frequently, also audio out of sync daily until it’s restarted/reboot, seems like roku is very buggy, even after updates and restars, even refresh my modem and still have many problems with roku


I have 3 live TV channels that make a horrible noise. It just started today and we got the fire stick about 2 weeks ago.
The noise is so bad there is nothing else you can hear but the ratcheting-like sound.

Jennifer - Morganville , New Jersey

Netflix kicking me out of app, Netflix shows and movies not loading and/or streaming, HULU suddenly saying the internet connection is poor when it is fine! Just waited on hold for customer support for 15 minutes with no answer! I’m getting the feeling buying roku tv’s was a scam. This is only the beginning of my getting this out there. What company sells tv’s for hundreds of dollars that DONT actually work?!

tommy - canton, Georgia

Roku Express stops in the middle of playing a youtube video. No sound nor video signal to HDMI connected set. Green light on Roku blinks on remote keypress. Roku is responding silently and without video signal to keypresses. Switch HDMI inputs, and normal TV tuner, and go back to the Roku HDMI, still nothing.
The video and sound may come back, and the Roku will be on the last screen (Home) pressed on the remote(in at least once instance).