HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-05-29
posted by:
Anonymous
A lot of people seem to be having the same problem I was where the Netflix start screen was hanging indefinitely, and video was loading very slowly, stuck at 3%, then 5%, then 6% etc. However the fix was on the first page here.

All I had to do was mash on the 6 grouped together buttons! (pause, ff, rw, ok, etc.) I couldn't believe it, but as soon as I started pressing these buttons repeatedly together, Netflix loaded up like I had entered some secret code. Same thing on the video loading progress bar. If it got stuck, just mash the buttons and it loads like a dream, as if I'm pressing the "load video" button.

This puzzles me greatly since I'm a software developer and can't even begin to imagine how this would fix anything, but it really does. Hope this helps others.    respond to this post   (20 responses - view)

2014-05-29
posted by:
van
minneapolis, mn
I don't get a chance to watch tv alot, but when I do I try to watch Netflex, and seems that everytime I try to go on I always get the message" not connected to internet services"..Everything else works but Roku Netflex!!! VERY DISSAPOINTED!    respond to this post

2014-05-29
posted by:
lee penn
I just got off the phone with the frankfort plant board and they said they were aware of the problem and were trying to fix it    respond to this post

2014-05-29
posted by:
lee penn
frankfort, ky
I live in east frankfort and have 4 rokus. I cannot get netflix or amazon video to load even by removing and re-adding the channels. Hulu works fine I need some help as others do too.If someone can solve our problems we would be very grateful    respond to this post

2014-05-28
posted by:
Nathan
Frankfort, KY
I am unable to connect to Netflix or Amazon on my Roku 3 this evening. However, I can stream HuluPlus without issue. On Netflix, I get the message, 'Couldn't connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit netflix.com/nethelp. Code: ui-113. On Amazon, I get the message 'Can't connect to Amazon Instant video'.

I've reset my network and device to no avail. A speedtest reveals normal streaming rates. When I click more details on the Netflix error and then click 'Check your network', everything checks out. And, I can stream both services from my laptop via a wireless connection.

FYI, I also tried to access these services on my Roku 2; same issue. What's up?    respond to this post   (7 responses - view)

2014-05-28
posted by:
Shane
Calgary, AB
(Roku 3)

NETFLIX would not load past Red screen...

I went online and in my NETFLIX profile I choose the option "Log out of all devices", I also unplugged the Roku for about 1-2 minutes. Once Roku turned back on I started Netflix, it asked for my login info and it ran perfect!    respond to this post

2014-05-28
posted by:
hope this helps
When Netflix won't load past red screen on roku 3, don't reload anything, just push the bottom six buttons a lot and it'll come up.    respond to this post   (4 responses - view)

2014-05-28
posted by:
Anonymous
I have the Roku streaming stick. Netflix froze at the red "Netflix" logo screen. I unplugged the USBl power cord from the Roku stick, left it unplugged for several seconds (about 10 or 15), replugged & rebooted Roku (took a couple of minutes for the dancing Roku logo to finish booting) then tried Netflix again-- it is fixed, Netflix launches now.    respond to this post

2014-05-25
posted by:
Anonymous
I seem to be having a similar problem to many on here, but my Roku sticks on the Netflix "retrieving" screen and will go nowhere. I removed and reinstalled Netflix. I unplugged the player for 5 mins and plugged it back in. I signed out and signed back in. Still stuck on the "retrieving" screen. Any other thoughts?    respond to this post

2014-05-25
posted by:
MLB
Novi, MI
Roku 3 stuck on red Netflix screen. All the other channels are working. Kindle Fire streams Netflix just fine, so again, it MUST be the Roku 3.

   respond to this post   (4 responses - view)

2014-05-25
posted by:
Graham
, NS
I can get the picture but no sound! It says - 'no audio output signal. Check output device'. However, the roku doesn't have sound on any of my tvs.....anyone know what could be wrong? It was working fine one day.....then not the next, and I did not touch the connections....    respond to this post   (2 responses - view)

[top of page]  11  12  13  14  15  16  17  18  19  20    
Texas License Plate Search

Volusion Free Trial

Special Logo Design Package - Only for $49




0
Facebook  Twitter  Google  LinkedIn