HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-01-18
posted by:
LindaT
I'm still having the same issue with a Roku stick. When it first happened a few days ago, I "fixed" it by resetting my tv audio to factory settings and then turning TV off/on. Now nothing works to get sound back. Sorry to see others having this issue, but glad to know it isn't just me. Very frustrating because I've been on the official Roku site and have not seen anything about this issue. Fingers crossed our sound comes back soon.    respond to this post   (1 response - view)

2015-01-17
posted by:
Ken
I experience intermittent internet connection problems. I use the Roku 3 once or twice a week. Sometimes when I switch the TV input to the Roku and attempt to watch a channel nothing plays. I navigate to Settings->Network and check the Wired connection, but the internet is not connected. (I use a hard wired Ethernet connection, not WiFi.) My Panasonic Viera TV is also wired internet connected too, has Netflix, Amazon, YouTube, etc and when the Roku cannot stream video from any channels, neither can the TV. However my wireless devices like Android phone and tablet and Windows laptop all have a working WiFi internet connection. The workaround is to unplugged the modem and router, then plug in the modem after 60 seconds, when the all of the lights on the modem are lit then plug in the router. Sometimes I have to call Comcast and have them send a reset signal to the modem. Then the Roku and the TV both are able to stream from their respective internet channels for a few days. Is there a permanent fix for this problem? It is a hassle to reboot the modem and router nearly every time I want to watch the Roku. Futhermore rebooting interrupts the other users of the internet via WiFi who are otherwise unaffected. Modem - ARRIS / Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem, Router - Dlink DIR-885L.    respond to this post

2015-01-16
posted by:
Anonymous
Roku 3 stopped working. Changing batteries and resetting device didn't help.    respond to this post

2015-01-16
posted by:
Not Happy
Roku 3 - Mp4 movies played though connected usb hard drive (that have always worked) have now stopped working or play with severe choppiness after this latest update. The same movies play fine with pc and dvd player with usb port.
Moving hard drive to backup tv and roku didn't help.
   respond to this post

2015-01-16
posted by:
Anonymous
does anyone have a problem
their roku not having sound on certain movies and series,the picture is great but no sound.    respond to this post   (5 responses - view)

2015-01-15
posted by:
dee bar
Naples , fl
I received the roku divice as a gift have been trying to watch a couple of series on Netflix. The streaming is awful.. I watch approximately 3 min of an episode when then picture goes black and "loading please wait" appears and that takes anywhere from 30 seconds to 5 minutes to load. Then the episode appears close to where it left off and the cycle begins again. Is this unit a lemon or is this typical for the roku devices? It is plugged into the hdmi and all the hook up instructions were followed exactly..
I need assistance ASAP please!!!    respond to this post   (3 responses - view)

2015-01-15
posted by:
DSS
Just in the last day or so, the Roku remote buttons changed function. The GO button did pause a movie. Now the Main <-- (back arrow)button needs to be used. Was there a pushed software update I was not aware of??    respond to this post

2015-01-15
posted by:
Anonymous
I can see the picture ,but sound only works on certain movies.    respond to this post

2015-01-15
posted by:
Anonymous
I set up the Roku I got as a gift. Got through the set up screens, got everything to work correctly. I was happy.

I went back to regular TV and now the screen is smaller, with a 2-3 inch black band all the way around.

I have removed Roku, reset the TV, played with the TV settings and can't get the full screen back.

Thanks, Roku.    respond to this post

2015-01-14
posted by:
Bill
I have a ROKU device and have used it for about a year. Recently once I move the source to the internet, the ROKU logo appears on the screen and then it disappears and I get the announcement on the screen that I must check the cables or make sure that I am on the correct source. It is on the correct source since I have had the ROKU logo on the screen and then it disappears. Is it possible that the ROKU device is defective? I have tried changing several of the connecting wires in various places on the ROKU and on the wires that run to the TV either directly or indirectly from the ROKU device.

Any help or suggestions would be appreciated.    respond to this post   (2 responses - view)

2015-01-14
posted by:
Nick
Yukon, OK
I lost sound on my Roku and when I turn it back to regular T.V. it sounds like the sound has been slowed down, however if I turn my T.V. off and back on regular channels are fine until I turn back to my Roku. Then it's the same problem over again.    respond to this post   (14 responses - view)

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