HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-03-18
posted by:
Anonymous
I've been using the Roku box N1000 for about one year, bought it used on Ebay. It always worked fine. Only problem is with Crackle.com, after a few commercials the movie will start from the beginning, and will keep doing this, not able to watch the entire film.    respond to this post

2014-03-15
posted by:
Anonymous
I had issues with my Roku player not working last night. I had a chat with one of the reps. Here's how he helped me:

Open your remote and press down on the black button and hold for 10 seconds. Power down the player and then power up. A screen pops up saying something along the lines of proper pairing with the remote. After that, the player started working again and I'm now enjoying my channels on Roku again. I hope this helps some of you with issues.    respond to this post   (2 responses - view)

2014-03-13
posted by:
Eric
Darlington, PA
I am having all of the same problems and now it is completely rebooting on it's own and disconnecting. Seems to me that it is a cooling issue that would have been solved by putting a cooling port or ports in them. I remember wondering why there wasn't one but I was initially impressed by the little box until we bought two. Our HD is the real piece of crap. The XD works slightly better but still has playback and freeze-up issues just less.

PS: I have already contacted customer service and they never own the problem. It is always the IP or some other problem. It is never the Roku.    respond to this post

2014-03-10
posted by:
ted

I have a Roku 3, less than a year old. Roko plays fine with Amazon, however a large number of Netflix shows only plays video & no sound thru the Roku. Also quality of the video is not crisp on these shows without sound. these same videos play fine with thru my blu ray. So this is a problem between Roku 3 & Nettflix

I've swapped cables, both network & hdmi, powered off unit with no relief.



   respond to this post   (2 responses - view)

2014-03-10
posted by:
JUDY
DAMASCUS , VA
I HAVE HAD ROKU WITH MY NETFKIX ABOUT 2 YEARS NOW .I HSEARCH FOR MOVIES AS I SCROLL ON DOWN IT SHOWS THE HEADLINES FOR AVE A PROBLEM IT IS ONLY SHOWING 2 CATERFORIES,MY LIST AND THE SEARCH WHEN I SCROLL DOWN IT WILL NOT SHOW ANY MOVIES OR IT WONT GO FROM LAFT TO RIGHT CAN YOU HELP??    respond to this post

2014-03-09
posted by:
A Magwood
miami, FLORIDA
the screen go purple when watching netflix    respond to this post

2014-03-07
posted by:
Elle king
Absolute piece of shit. I am on my third replacement. It always breaks. It's Slow. Netflix always has errors. You constantly have to unplug it and then it doesn't necessarily fix the problem. Customer service is a joke. Unreliable piece of shit. Dont waste your money.    respond to this post

2014-03-04
posted by:
Anonymous
I've got the original wireless Roku unit. It has worked for years but it has gotten extremely slow; slower every year it seems. I was just trying to add a channel to it and it took 10 minutes. The unit is just flat out slow; I don't remember being this disappointed with it when I got it. I found this site looking for information about the issue. I also own an Apple TV which we use in the living room and it's a much better device (read: a lot faster at everything) than the Roku. Too bad it doesn't have a channel store, at least not yet. We'll see what Apple pushes out this year with the supposed refresh.    respond to this post

2014-03-04
posted by:
Kalon Wilkins
McDonough, GA
Why is it every time I use Hulu it crashes with an error saying something like "Hulu videos may have a playback error, please try again" occasionally when watching any Hulu video content? Is it a random bad video file that is causing this issue? Or is it probably a glitch that occurs on random days when watching Hulu's video content? And also on Netflix it has the same occasional crash even when watching Netflix's video content but this crash is different. It is where the internet may or may not instantly disconnect itself for no reason causing frustration. For all I know why would the network disconnect itself for no reason when not any person disconnected it themselves? It even happens on strong, high and full throttle network connections. What is the problem? Is it simply a glitch or a bug or a combination of both? Both Hulu and Netflix sometimes crash and/or reboots the roku causing frustration but you don't lose anything after a reboot. If roku has a proper update for these issues I pray this issue is fixed and I can at last enjoy long term usage once again. Please fix these issues roku. I love you!!!!!!!!!!!!!!!!!!!!    respond to this post

2014-03-02
posted by:
Anonymous
can't entre code    respond to this post

2014-03-01
posted by:
Brad Starkey
Spokane, wa
We bought a ROKU 2500X about a year ago from Walmart. Worked fine for a while, then picture and sound started cutting out. Blinks off and on at random. Doesn't matter what it's doing. Could be Netflix, Crackle, Pandora, it's own Menu, anything. Have done everything known and suggested. Multiple new HDMI cables. Soft and hard reboots. Reset router. Etc. Checked and rechecked TV and ROKU settings. Both set to 720p. 720p is all the ROKU will do. TV will do up to 1080p.

Info. - ROKU 2500X & Element 32" HDTV HDMI, Model ELCHW321)

The only thing I've done that makes any difference is to unplug the ROKU power supply overnight so it will cool of completely. Then sometimes It will be OK for a while. Sometimes... Or, I can plug the ROKU AV outputs to my TV AV inputs and it works fine. Suck picture but at least it doesn't blink off and on.

So bottom line, is this thing just junk?    respond to this post

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Roku Problems