HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-05-29
posted by:
lee penn
frankfort, ky
I live in east frankfort and have 4 rokus. I cannot get netflix or amazon video to load even by removing and re-adding the channels. Hulu works fine I need some help as others do too.If someone can solve our problems we would be very grateful    respond to this post

2014-05-28
posted by:
Nathan
Frankfort, KY
I am unable to connect to Netflix or Amazon on my Roku 3 this evening. However, I can stream HuluPlus without issue. On Netflix, I get the message, 'Couldn't connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit netflix.com/nethelp. Code: ui-113. On Amazon, I get the message 'Can't connect to Amazon Instant video'.

I've reset my network and device to no avail. A speedtest reveals normal streaming rates. When I click more details on the Netflix error and then click 'Check your network', everything checks out. And, I can stream both services from my laptop via a wireless connection.

FYI, I also tried to access these services on my Roku 2; same issue. What's up?    respond to this post   (7 responses - view)

2014-05-28
posted by:
Shane
Calgary, AB
(Roku 3)

NETFLIX would not load past Red screen...

I went online and in my NETFLIX profile I choose the option "Log out of all devices", I also unplugged the Roku for about 1-2 minutes. Once Roku turned back on I started Netflix, it asked for my login info and it ran perfect!    respond to this post

2014-05-28
posted by:
hope this helps
When Netflix won't load past red screen on roku 3, don't reload anything, just push the bottom six buttons a lot and it'll come up.    respond to this post   (4 responses - view)

2014-05-28
posted by:
Anonymous
I have the Roku streaming stick. Netflix froze at the red "Netflix" logo screen. I unplugged the USBl power cord from the Roku stick, left it unplugged for several seconds (about 10 or 15), replugged & rebooted Roku (took a couple of minutes for the dancing Roku logo to finish booting) then tried Netflix again-- it is fixed, Netflix launches now.    respond to this post

2014-05-25
posted by:
Anonymous
I seem to be having a similar problem to many on here, but my Roku sticks on the Netflix "retrieving" screen and will go nowhere. I removed and reinstalled Netflix. I unplugged the player for 5 mins and plugged it back in. I signed out and signed back in. Still stuck on the "retrieving" screen. Any other thoughts?    respond to this post

2014-05-25
posted by:
MLB
Novi, MI
Roku 3 stuck on red Netflix screen. All the other channels are working. Kindle Fire streams Netflix just fine, so again, it MUST be the Roku 3.

   respond to this post   (4 responses - view)

2014-05-25
posted by:
Graham
, NS
I can get the picture but no sound! It says - 'no audio output signal. Check output device'. However, the roku doesn't have sound on any of my tvs.....anyone know what could be wrong? It was working fine one day.....then not the next, and I did not touch the connections....    respond to this post   (2 responses - view)

2014-05-25
posted by:
Kalon Wilkins
McDonough, GA
I have an issue that my netflix app's account is all of a sudden on hold. And I need to find out why someone or something would do this to my app. It's like somebody's stealing away from or stalking the app in some unacceptable pattern. Who or what did this to my app? This is not acceptable and not right. And also not funny. I could have sued somebody for this or either an update screwed this app up for some reason. I've never heard of this issue before and why'd it just happen to me just now? On Netflix, my movie queue is gone, videos or episodes I have played are now unplayed and now I have to watch every episode again. Why did you do this Netflix? And also none of the episodes or movies play anymore like they did the last time before this happened. This is not good and I am very disappointed in this kind of thing and I hope this can be forgiven and not occur again. Very odd and random! Why would this be happening when I never touched or messed up the app? And also Hulu is forcing me to sign in now. It never used to do this everytime I use the app. It always kept login info intact or you could have signed out or deleted the app and reinstalled it and you'd have to sign in again. This mess renders both apps useless. Is there a fix for this? If there is, please fix it now! Thank you!    respond to this post

2014-05-24
posted by:
Jack State
Hastings, MN
Just got Netflix to come up by pushing all the buttons on the controller.    respond to this post   (5 responses - view)

2014-05-23
posted by:
vernon sandusky
I had the stupid hangup at the red Netflix screen. Tried changing from wired to wireless , no help. Then I pulled the power plug. It seems like that is the only solution that works.

This stupid roku player just periodically gets lost and the only solution is to pull the power plug. When will programmers get ever learn to create programs that don't periodically become hung up in hopeless loops. I dunno, but I would definitely not buy roku again. vern    respond to this post

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