HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
When did they push the new firmware? Mine also seems to lock up about once a day or a little more. Started around the last time I noticed the background change. Maybe around Thanksgiving? I suspect hardware except I noted all these posts all over the web.    respond to this post

posted by:
Alfred E Newman
Angry can't describe it. ROKU pushed new firmware (the OS7) into our players. I have three of players which had been reliable prior to OS7 build 9037. Now my ROKU_s spontaneously reboot, or freeze, or stream audio but not video. Like I said, I have three and all worked fine until they push this crap defective firmware upgrade onto my players. I have called them, have written them, I have used chat window text support. They won't admit to the problems this OS7 created. They refuse to down grade us to the previous firmware. They say they can' but that is BULL. Can't means WON'T. They want us to help them trouble shoot this for them. They want to pretend this isn't happening to buy time to try and fix it. Downgrading us is embarassing to them, but I don't care, they broke my 3 roku players and they had better fix them before we all get a class action lawyer on their a$$es.    respond to this post   (4 responses - view)

posted by:
I am so DISGUSTED with Roku not streaming my Netflix properly. No problem watching on my iPad.
Wish I had spent the $100 on new shoes!
I bet new shoes would play Netflix better than Roku.    respond to this post

posted by:
Kim Switzer
rip rancho, nm
Is anyone having a problem with CNNGO streaming problems where from time to time the stream freezes intermittently on a Roku 3 or 4 model? This does not seem to be an internet connection problem because I have a 100 meg connection with 3 mg upload capability at my home. Any thoughts on how to correct?    respond to this post   (4 responses - view)

posted by:
Dan Smith
My ROKU 3 is about a year old and until last night I have had no problems. Now I can get Netflex and other apps however Amazon and Pandora will not come up, also my ROKU screen saver is the clock which is running hours behind. I have tried to re-power it up but it is still N.G.
ROKU's Customer Service is ZERO. It's website flags as unsafe and the only phone number I could get for them on line is fake.
Any Ideas would be appreciated
Dan    respond to this post

posted by:
, OH
Constant problems streaming Amazon Prime video on a Roku HD. Buffering occurs several times a minute some nights. When that happens, I'll stop watching. Very frustrating. I don't know if the problem is with Amazon or with the Roku HD. Sling TV performance on the Roku HD is also not great, although not nearly as bad as with Amazon Prime video. I also have an Apple TV, which streams Hulu, Netflix and HBO Now just fine. Any guidance on a fix is appreciated. Thanks.    respond to this post

posted by:
Rebecca E Walker
Red Bluff, California
All my roku player says is retrieving while on netflix    respond to this post

posted by:
Gary Dzurny
Ballwin, MO
We were in the middle of watching a show on netflix and it froze. Roku 3 would not respond so had to recycle the power. After reset, the Roku player reboots but then remains frozen at mainscreen. It appears that there is now a blackfriday advertisement on my screen in the lower right side. This behavior may be tied to an update that was being performed. I have recycle power 4 times with no change in behavior. I gave up and I am now streaming on my Amazon Fire.    respond to this post

posted by:
Menifee, CA
I love Roku. We use it every night and have installed a number of them for my senior neighbors and in my home.

Yesterday, I purchased and installed the new Roku 4, for me not my neighbors.

Everything installed correctly and working perfectly except for the 4K (10-bit) Display.

My TV is Samsung's SUHD78JS9500 which is a 10-bit panel.

When trying to connect to the 4K (10-bit) Display, the screen goes black, an error message pops up stating I need to connect to a source (which it is). Eventually, another message comes up stating a 4K (10-bit) TV is needed which it is.

Is there a bug in the Roku system right now or do I need to exchange this 4 for another?

   respond to this post

posted by:
My ROKU 3 will not play anything from Netflix, the show will start within 10 seconds of the show it freezes. The will not respond to commands from the remote. I need to hit the home button a bunch to get it to respond. I have some freezing issues through Amazon prime as well. The ROKU box is plugged directly into my router. This has been very disappointing not even 6 months in and already I am having problems and can barely use this thing, don't ever buy one save yourself the $100 and find something different.    respond to this post   (1 response - view)

posted by:
Stevens Miller
Broadlands, VA
Our Roku 3 has been working perfectly for months, until recently. Now, almost every time we use the voice search feature, it freezes during the part where the user is speaking to it. Sometimes, the freeze resolves itself after several seconds (or several tens of seconds). Other times, it requires that we cycle the power on the device.    respond to this post

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