HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-05-20
posted by:
Deva
Applications take a long time to load. Also, any operation on Roku 2 XS is very slow. Problem is being noticed only in the last few days. I have around 97 channels. Is number of channels responsible for this problem?    respond to this post

2014-05-19
posted by:
David
, CA
Netflix was not working on ROKU 3 for the past few days. Tried the easiest method by unplugging the ROKU 3 box from power for a few minutes. Reapplied power, now Netflix is working again after signing back into Netflix through the 3 box.    respond to this post

2014-05-19
posted by:
Dana
For three days now Netflix will not work on our Roku...just shows red screen. What is going on?? Works on pc & tablet.    respond to this post   (1 response - view)

2014-05-19
posted by:
Karen
Oklahoma City, OK
I also could not get past the red loading screen for Netflix on my TV using the Roku3 (with a wired Ethernet connection). I have the TV plugged into a surge protector. I turned it off briefly thereby cutting power to the TV and the Roku3 box. When I turned the power back on and tried to load Netflix, it resumed within 10-15 seconds. I did not have to sign in again.    respond to this post

2014-05-19
posted by:
Oli
London
I'm trying out a Roku 3, but it won't connect to my wi-fi (BT Hub 5). It doesn't work if I plug in ethernet either.

Hi,

The problems with the Roku 3 started immediately I got it, when the remote wouldn't pair. And then when I tried the iPhone app it apparently can't see any devices on the network. So I'm just stuck on the Language selection screen and can't get past it to use the box at all. Infuriating!

- I've tried turning the password off the wi-fi in an effort to 'open' the network (sounds silly now I write that down).
- I've done all the standard Roku factory resets, etc.
- It worked like a charm when I took it to work, so it's definitely the connection here at home

Any thoughts, pointers, or even solutions!, gratefully received.

Many thanks,

Oli    respond to this post   (1 response - view)

2014-05-18
posted by:
Anonymous
My Roku was also not starting up Netflix.

Reset Roku and it works now.    respond to this post

2014-05-18
posted by:
James
San Diego, CA
Got Netflix to play again via my Roku 3 by doing a "factory reset" of the Roku device. Here's how: From the Roku home screen I went into "Settings." In "Settings" I scrolled down to "Factory Reset." I clicked on "Factory Reset" and accepted all the messages about how my Roku would be set back to factory settings, etc. and then crossed my fingers and waited. You have to re-sync your remote by following the on-screen directions (basically, removing the battery cover and pushing the small button for three seconds as shown on the tv). You have to access the internet via your computer/smartphone to get a key code that you then enter using your now re-synced remote. You'll be prompted to enter the email address and password associated with your Roku account. You'll be able to see on-screen the names of each of the channels being loaded onto your Roku. Once that is done, select Netflix and you'll be prompted to sign-in as if for the first time. I did that and, thankfully, it worked. All of our saved movies were still there even after having removing and adding the Netflix channel a couple of times.

Like many of you the problem I was having before this fix was not being able to get past the red Netflix screen. All the other channels appeared to be working fine. Netflix was working on my smartphone and laptop. It was just the television through the Roku where I was having problems. I hope this works for you! It did for me.    respond to this post

2014-05-18
posted by:
Marie
Momentarily, I experienced how Roku should ideally work, when Channel Store instantly came on, Netflix came on, and my chosen film loaded and kept playing. Wow. Really? This is what should happen? Instead, almost always, I end up doing the unplug, replug, and Netflix home screen comes on, we will move forward a little, only to have the blue screen come on, forever. I am now connected by cable, not wi-fi. (Old lathe and plaster walls have a lot of metal, so I thought that might be the problem, for a wi-fi signal one floor and many feet from the server.) Is this a bum Roku box? Or is Comcast not able to deliver good service to my near top of the highest hill in Seattle, in West Seattle. ??????    respond to this post

2014-05-18
posted by:
okieladybug
I couldn't get Netflix to load on my Roku and came here through a search and read the responses to same problem. I unplugged my Roku for a bit and then plugged it back in and then had to sign in on Netflix and it is working now.    respond to this post   (1 response - view)

2014-05-18
posted by:
Larry
Same here. Netflix goes to the Red Screen of Death (OK, the start screen) and never goes further. Tried un-installing and re-installing the app. No joy. Netflix works on my computer.    respond to this post

2014-05-18
posted by:
Jim
I've got the same problem with Netflix. It will not get past the loading page sitting at about 6% for ever. The other ROKU channels are working fine    respond to this post

[top of page]  11  12  13  14  15  16  17  18  19  20    
Texas License Plate Search

Volusion Free Trial

Special Logo Design Package - Only for $49




0
Facebook  Twitter  Google  LinkedIn