HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
My Roku keeps moving from channel to channel without me pressing a button to move it and I hear a moving sounds o    respond to this post

posted by:
Marina Rabinowitz
Albuquerque, New Mexico
I just got a message on the screen of the TV:
Whoops. Something went wrong but we're on it. Please try again in a few minutes (2-6)

Do you know what the issue is.Never happened before. I had Roku for 5 months with no issie

   respond to this post

posted by:
Reconsidering Roku
I to am having the problem with the blank screen. Have checked hdmi cable. Tries wired and wireless, however problem persist. Roku support has been of no help. I was planning to purchase 2 new boxes. However, do to the current issues... i am reconsidering.
   respond to this post

posted by:
, CO
I've seen many threads on many forums pertaining to my issue, but nothing quite what I'm experiencing. Maybe someone can help me out or point me in the right direction? I have a Roku 2 XS. It works great & streams flawlessly. Unfortunately whenever I leave it on idle, as there is no on/off switch, it doesn't wake up. It stays stuck on a WHITE (NOT purple) bouncing Roku logo. I have the purple bouncing logo when I boot up the device. My screensaver is the small white logo that floats around the screen. After a couple hours of idle it goes into a white bouncing Roku logo with the "o" doing a twist in the air as it bounces. There is no response from the device or the remote after that until I unplug the box and replug. Any ideas what the issue is?    respond to this post   (5 responses - view)

posted by:
Reno, NV
Ever since the September software was down loaded I have had no problems, since the new software nothing but problems, me thinks ROKU should not fix anything that is not broken....    respond to this post   (1 response - view)

posted by:
I recently purchased a ruko 2 and believe all connections are correct yet nothing shows up on screen. HDM1 is what I have it on.    respond to this post

posted by:
My Fight Box app won't play the live feed for the past several days. The archived videos play fine. I googled and binged the problem and found there is no easy way to get information from the Fight Box app people. I tried the trick of reloading the ROKU software on my ROKU 3 but it didn't help. Any ideas anyone???    respond to this post

posted by:
The Mad Streamer
If you have a newer Roku and have been experiencing issues with the box...please try this:

Turn on your Roku.

Click the home button 5 times, the Fast Forward Button 3 times and the Rewind Button 2 times.

This will bring you to a secret screen.

Next, you will see a button that says "update software".

You should see: update 3672 to version 3672. Click yes to update it...(yes update the same to the same).

Let once it completes the update it should open to the Roku jingle screen and then re-open to the home screen.

Try Netflix, or any apps that are giving you issues.

My issue was with Netflix. I was only getting a black screen with a NW 2-5 Error that states that it will retry the connection in 30 seconds.

That is now gone and I can now stream again. Looks like the Roku Auto Update to OS 6.2 ver 3672 was bad. Reloading it corrects the issue.

Give it a shot!    respond to this post   (9 responses - view)

posted by:
All ruku channels extremely slow to boot to menu and connect if at all for the past theeeays.

Even netflix and youtube having problems. All nowwhereman channels.

Did a total unplug of all router dsl connector wifi router and ruku itself for t minites then rebooted all.

Seemed to help a little but still slow.

I am on att dsl which has never given me a problem before for the past 2 years.

Is this connected to the amazon server shutdowns?

On a side note does anyone know why rt news which ised to be so good a year ago has gotten so that you cant even get a stream through either the official app or the better nowhereman app.    respond to this post

posted by:
I have only had this Roku for about 2 hours and it has started freezing up . This is a piece of junk. I have spoken with two tec- support people and their solution was to send it back. I do believe them now.    respond to this post

posted by:
Bunny Marks
Boynton Beach, FL
My ROKU is not responding for the third day in a row. I thought it was batteries, so I changed them. Still nothing!
What is the problem? How can I fix it?

Bunny Marks    respond to this post   (2 responses - view)

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