HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-08-17
posted by:
daisyq
St Louis, MO
I have a ROKU 2 that has been working perfectly until yesterday. I have had it since January 2015. I checked my internet connection speed, restarted the ROKU...unplugged it and let it cool down for about 30 minutes, plugged it back in and still won't load anything...not even a 1-minute video. Anyone out there know why this might be happening and how to fix it?    respond to this post

2015-08-15
posted by:
Anonymous
I've had Roku 3 FEW months. Youtube always had quick and fast downloads, making me frustrated other channels were so slow to upload. As of two days ago when I click on youtube all I get is a black screen. I wait and wait but nothing happens. All the other channels are find.    respond to this post

2015-08-15
posted by:
Anonymous
I've had Roku 3 FEW months. Youtube always had quick and fast downloads, making me frustrated other channels were so slow to upload. As of two days ago when I click on youtube all I get is a black screen. I wait and wait but nothing happens. All the other channels are find.    respond to this post

2015-08-12
posted by:
Ralph Sawyer
Round Rock, TX
I WAS happy with my Roku 3, for about 2 months. I have a gigabit internet connection, and a NightHawk R 7000 gigabit router. Not bragging just stating this so you can appreciate my flustration. I put the Roku 3 on the 5 Gig band, because that band is optimized for downloads, and the 2.4 gig band I have optimized for uploads. 5 Gig band has two laptops and two cell phones assigned to it plus the Roku 3. The 2.4 has 6 devices that primarily upload information to the Net. One week ago, I was starting a movie on netflix, when it got to 25% about 1/2 second, then it was stuck there and no further buffering occurred. I rebooted the router, still Roku 3 would not connect to router on 5 GIG band, Finally in desperation I tried the 2.5 band and it connected in less than 3 seconds. Annoyed that the 5gig band it would not connect I called Roku support. I told the Indian gentlemen who had me run through his scripts the issue was the Roku 3 no longer connected on the 5 GIG band and it says in the advertisements DUAL BAND! After 20 minutes of running his script routine, he said, see it connects flawless at 2.4 so everything is fine! He totally misunderstood what the issue was. I want a Roku 3 that connects on 5 gig band. My cell phone, right next to R3 in the home theater system, shows 5 bars of strength, but Roku 3 says there is not a signal there after it searches for 5 Gig signal. How do I convince them it is Their issue and not mine. Dual band means connects at 2.5 and 5. Suggestions greatly appreciated. In my opinion their warranty is worthless!    respond to this post

2015-08-12
posted by:
Anonymous
clicked on hdm2 and screen is picture of large black building.hit home nothing.tried rebooting and nothing .help    respond to this post

2015-08-12
posted by:
Jamie Lewis
Grand Rapids, Michigan
This past weekend the sound started cutting out while I had Pandora running.
Last night I tried using it again with Hulu and it was still dropping out.
I switched from surround sound to the tv internal speakers and it still kept doing it, so I know it is not a tv or speaker problem.    respond to this post

2015-08-11
posted by:
Anonymous
Last night my ROKU Streaming Stick just wouldn't respond to anything and I got frustrated. Did some research and downloaded RoKu app to my tablet. Wit this I was able to control the stick and found out that my remote wasn't paired to it anymore..go figure.. Went to settings and did the pairing (remove battery cover and there's a pairing button) Remote paired with stick and all is good :)
BTW.. search with tablet app is a breeze, you have full keyboard in search mode, and if you chose to, you can say the title.
Glad that it was an easy solution to my problem :)    respond to this post

2015-08-11
posted by:
Court
I have a Roku streaming stick and I switched internet companies a few days ago. My house decided to go without cable TV and just have two Rokus. My roommate is basically glued to Netflix on the other one and I don't know if that's why suddenly mine wouldn't load any of the channels (we have plenty of bandwidth), but I gave up and tried a factory reset. I was able to pick a language but then it froze when I tried choosing a network. When I restarted it, it said it was looking for software updates but then it couldn't find a network connection. The two options it gives me after that are "check network connection" and "cancel", both of which result in a blank screen. Nothing happens! Any ideas?    respond to this post

2015-08-09
posted by:
katgogo
my roku says cannot connect to your wireless    respond to this post

2015-08-04
posted by:
Anonymous
My Roku streaming stuck will not allow me to go to any app, a beta screen appears saying loading video but nothing happens    respond to this post   (1 response - view)

2015-07-19
posted by:
Gerry H
Cedar Rapids, IA
I've had three different Roku devices in the last four years. Until recently they all worked fine with just an occasional reboot.

Lately my Roku 3 ,circa 2013,keeps requiring me to log into Netflix nearly everytime I click on netflix. Previously I could go months without logging into netflix.

Roku tells me to unplug the roku and wait 30 seconds before plugging it back in. That does not work. Next they yell you to delete netflix and reload it.. that does not work either. And if you call netflix they refer you to Roku!!!!..Catch 22.

I have to state that my roku works fine on any o ther channel.    respond to this post   (4 responses - view)

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