HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
Thomas Dunlap
Northfield, MN
On my ROKU 3, every night around 8:00 - 8:30 PM Netflix starts buffering. It will go to 25% stay there for awhile and then go to a screen that states that we should check out connection. We have to resume the show and in 5 to 10 minutes it starts again. We have no issues with Hulu Plus or Amazon. Just Netflix. However, I have no issues with streaming Netflix on my laptop. I have a case open with Roku, and they have been helpful, but unable to resolve the issue. Netflix Support is worthless.    respond to this post   (3 responses - view)

posted by:
I have a roku streaming stick.
On one TV is get picture and no sound, switched to another TV and now have sound but only blue screen when movie starts. I do have video at the menu until I start the movie then the blue screen comes up. Any ideas?
Support is no help, as you have to wait 30 minutes and when you do get through you have to be able to understand some language other than English.    respond to this post

posted by:
Been There Done That
As you can see by the lack of responses to these questions, no one follows up with assistance on this website. I think most of you are going to have to do additional research on your own to resolve your issues.

If you're having trouble getting back onto a specific channel, I may have a solution.

There is a key stroke sequence on your remote that will probably bring back your connection to your channel. You must be connected to the Internet, turn on your TV and your ROKU. Press the following keys in the sequence listed. Pay no attention to the various screens that appear, just press the keys and the sequence continuously.

The HOME button is in the upper right of your remote, the UP button is the little arrow pointing towards the top of your remote, the REWIND is the arrow pointing left in the bottom row, and FAST-FORWARD is the arrow pointing right in the bottom row.

Press HOME 5X, UP 1X, RW 2X, and FF 2X and wait. About 30 seconds or less you’ll see the ROKU icon . Press OK. You should see the start screen. Select a channel and press OK. Hopefully, this solved the problem.

As to the various other questions posted, you’ll have to do other research some where else.

I answered a question back in August, August 26 to Lynn which received 27 responses in total causing me to believe this was an active website. It is not active and almost no one answers questions here.

Good luck with your research regarding the annoying world of ROKU and streaming channels.
   respond to this post   (3 responses - view)

posted by:
I'm having problems with my roku 2 connecting to Netflix gets stuck RETRIEVING. Is there a fix for this ?
I have removed the channel
Reset to factory settings
Unplugged the roku
Added netflix channel
Still not working I have chat with customer service twice already no luck.    respond to this post   (4 responses - view)

posted by:
D Davis
Hansville, WA
When I select FoxNews and click on a any of their newsclips, the video begins to load, then loud, sharp static; then my screen goes blank; then moments later, it begins to load again. Then I get their sponsor's commercial, followed by more screen flashes, and static, and then the blue bar, loading very, very slowly; suddenly the video displays, but without any sound, then another blank screen and back to the blue bar, and finally, finally after a couple of minutes it loads up and displays properly. I do not have this problem on Netflix, but have experienced it on Acorn, Pandora and Pbs. I realize that the FoxNews is a complementary service, but I'd like to know if this is Comcast related, Fox related, or something ROKU needs to address.    respond to this post

posted by:
there is no connection between remote and device batteries are fine    respond to this post   (1 response - view)

posted by:
, Tx
I have used my Roku for about 4 months and had no problems until last week. Now when I try to listen to Pandora, or watch a Hulu movie, it starts to retrieve the data but never completes the retrieval and just hangs up with no return. I have unplugged it, checked my internet settings and everything seems to be OK. Why is it I am not able to continue to enjoy the Roku system? Please can someone help me with this?    respond to this post

posted by:
Joe B
So, I have used a roku-3 player for about 9 months and have used it's WIFI capabilities solely (it's not hard-wired into router). My issues have arisen the past month. My roku-3 is having trouble connecting to my wireless network, however the signal strength being sent to the roku device is 'excellent'. This said, I will occasionally be able to watch NHL/netflix/hulu/etc on this device without streaming issues for approx 20-45 min...but inevitably it always drops out and I am no longer able to re-connect and continue watching the program. That said, I have a comcast ISP connection of 25mb and a arris gateway modem/router (model #862 that I just had replaced w/ a new one yesterday). My modem/router is 30ft away from this roku device and should not be having issues due to distance. On top of this I have 3 apple (tv/iPad/iphone) devices that work AWESOMELY (so much in fact I am bummed that I just didn't get two apple tv's) at streaming video. The roku helpline I think only covers me for 3-6 months...if that. If anyone has any recommendations about how to troubleshoot this that would be greatly appreciated. (To the apple-only faithful...please don't remind me about the perils of non-apple products...this roku-3 worked for a while but seems to have a short working life).    respond to this post   (1 response - view)

posted by:
I was listening to PANDORA when I heard a favorite song and decided to enter the name of the album in the "new station" space. Apparently the name of the album was so long that, suddenly, it stopped accepting the letters that I put in and the screen wouldn't change. It is playing music, but I can't go back to "home base" when I press the home button on the remote. The tv seems to be working okay, but I can't get out of PANDORA or change the music I want to hear or anything. It seems to have "frozen". HELP!    respond to this post

posted by:
, pa
ok i got the roku 2 and i used it for a day and kicked me out of netflix. i went to the website like it told me to do and i went through the steps to uninstall the app and re install it and that should have fixed the problem but it did not. i can get on the other apps but not netflix. i am not a happy camper and will be returning it to the store tomorrow. unless someone can help me out by then thanks.    respond to this post

posted by:
Been There Done That
I got the dates incorrect, the postings on Oct 24 and 25 might be helped by this information. Sorry about the error in my answer below.    respond to this post

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