HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-05-02
posted by:
Anonymous
Youtube will not work on Roku at all. I previously was able to cast from my phone, but that stopped, and now I cannot even open it from the Roku menu. So far I have not seen an official response to this problem. Is there a way to fix this?    respond to this post   (2 responses - view)

2016-05-02
posted by:
Anonymous
Are the current issues that are happening with YouTube attempt by Roku to steer you towards their paid services that they offer versus something relatively inexpensive like you tube. I noticed all of the sudden when YouTube stop working correctly there was subscription and pay options for other content. Almost seems like a marketing strategy that if you make the less-expensive option difficult to use the more expensive option becomes attractive. This may be a built-in software glitch and an antitrust issues.    respond to this post

2016-05-02
posted by:
Anonymous
I haven't been able to use YouTube since April 27 properly. Sometimes if I open the YouTube app from the home screen and then attempt to connect it to my phone or iPad and I can get it to work. Most of the time the app is been completely Bricked and I have to reset my Roku in order to get it to load. Please correct this problem and push an update out to thanks this is soon as possible.    respond to this post

2016-05-01
posted by:
Renee
Longueuil, Qc
YOUTUBE BLANK SCREEN ISSUE ON ROKU:
As I tried to find a solution for this MAJOR GLITCH
I gathered from posted and dated comments that
this MAJOR ISSUE has been going on for a number of YEARS !!!
TOTALLY UNACCEPTABLE !!!
WAKE UP ROKU !
HELP ! SOS ! AU SECOURS !
(With a panoply of useless channels available for glitches
why did it have to happen to the most popular one ?!)    respond to this post

2016-05-01
posted by:
Anonymous
Youtube app on my iphone and roku doesn't sync anymore like it used to. Not sure what caused this. I have this issue since April 27th. It's really annoying me. I am getting a black screen. I hope they push the fix out asap.    respond to this post

2016-05-01
posted by:
Anonymous
Also have had YouTube down since update on April 27, 2016.
I do see that YouTube has an update that includes, apparently, YouTube Red, a subscription service, from my cell phone!
Sees there's a conflict, as when trying to reload the app for YouTube, on-screen says, "Updating Netflix", although I don't know of a Netflix update & my Netflix is working fine!
YouTube Red is a service that apparently cuts the commercials, which is nice, and the rep also told me how to get movies I couldn't find a way to get to these before on Roku, yet I'm not going to sign up for this if I have to watch it on my cell phone! There are FAR too many other apps/channels out there to watch (I have over 700+ channels/apps on my Roku box!)

It could be they used the same variable to load YouTube & are thus having a problem??? Perhaps a much larger app & I need to bump off some other channels? (Although no way to tell!)

Hopefully they'll get this straightened out!!!
The update FINALLY fixed the almost 8 months of not being able to use it on my Kyocera phone, yet now doesn't work on my Roku!?!

There are other video sites similar to YouTube, where people can upload content, so I may simply switch to those???
Sad though, as I had watched YouTube a lot!
Instead of subscribing to " Red", I may wind up dumping YouTube all together until they fix it!
When YouTube worked with both phone & Roku, I could search it on my phone & toss it to the TV set on my Roku... That hasn't worked since September 9, 2015!!!
The rep at Roku Red call center wasn't aware of any problem... Although did say he only took care of Roku Red...
CLEARLY they have a problem again! This gets old, especially after 7+ months of the "toss" feature from Kyocera to Roku not working!    respond to this post

2016-04-29
posted by:
Anonymous
The YouTube app is not working on my Roku 3. It just opens a black screen. This seems to have coincided with the YT update on April 27.    respond to this post   (15 responses - view)

2016-04-29
posted by:
Tom
Clintondale, NY
While watching the youtube portion of my Roku 1 on my tv, the picture is about 1/4 off center to the right.
Which means i cannot see 1/4 of the picture...    respond to this post

2016-04-29
posted by:
Anonymous
I purchased a roku and am not able to get it to work. I plug it in and it gets started and the first thing it does is check to see what language you want to set it at I push OK and nothing happens. Thats all the further I can get.    respond to this post

2016-04-29
posted by:
Anonymous
I purchased a roku and am not able to get it to work. I plug it in and it gets started and the first thing it does is check to see what language you want to set it at I push OK and nothing happens. Thats all the further I can get.    respond to this post

2016-04-29
posted by:
Raymond
, North Carolina
Still having issues with black screen on Youtube. Any word on what's up?    respond to this post   (1 response - view)

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