HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-08-12
posted by:
Francis Eduardo D. Gumia
Los Osos , CA
I can not change my profile in Netflix and clear my history and recently watched    respond to this post

2014-08-10
posted by:
Michelle
Millinocket , ME
The last week or so, about 50% of the time when I pause my Roku, I cannot unpause it. It just sits there and looks at me. The HOME button stops working under these circumstances as well, and I have to unplug the ROKU box to get the remote to do anything. Help?
   respond to this post

2014-08-10
posted by:
Helen Farrah Mcgrail
Parkersburg, WV
Can we please get a weather weather channel that doesn't freeze, skip out, have commercial interruptions in the middle of a weather cast? I love my Roku, but weather nation freezes, kicks off, goes to commercial in the middle of a weather report
I have no other issues.



   respond to this post

2014-08-09
posted by:
Anonymous
I am having trouble retrieving anything.    respond to this post

2014-08-08
posted by:
Anonymous
I have hulu plus not Netflix. My sound keeps going on and off. Eventually the sound goes off cometely. I've unplugged and reugged and it still continues.
   respond to this post

2014-08-05
posted by:
Sherry
Our son bought his dad a Roku 2 for Father's Day. We used it about 2 weeks max and then it started freezing up. When I picked it up to examine it, that's when I noticed it was fire cracker HOT. My husband said "No way was that thing staying plugged in and burn the house down" so we unplugged it and took it back to the retailer to swap it out for a new one, hoping we had just gotten a dud one. Well, tonight we hooked up the new one and 30 min later, it's getting hot as well. In my opinion, I think this company has a faulty product that they need to figure out and resolve and stop wasting peoples time and money. Am taking ours back for a refund, tired of the hassle and getting our hopes up that we could actually be able to sit back and enjoy the product without worrying about our house burning down.

ROKU...step up to the plate and redesign your products to be safe and work properly!!!    respond to this post

2014-08-04
posted by:
B Clark
We have a roku 3, attached to a wired connection. Very happy with performance with the exception of one curious problem. Every once in awhile, while listening to Pandora, the music becomes slower and the pitch drops. It will play that way for sustained periods. The pitch change is enough that some familiar singers aren't recognizable anymore. The fix is easy, we just unplug the roku and plug it back in. It fixes the problem, but I am wondering if I am just avoiding a larger issue, or missing a permanent fix.

Internet service through Fios.    respond to this post

2014-08-03
posted by:
Anonymous
we have a roku player it came on by itself, and we now have a frozen red netflix bar across a grey blank screen, will do nothing remote won't work either what a pain any help for this situation.    respond to this post

2014-08-03
posted by:
Walter
My roku has had several problems before that seem to work themselves out now its saying 'your roku is unable to complete the requested action. Please try again later. If problem persists, please unplug your player, wait 10 seconds, then plug it back in.' We've done everything it said to do and it keeps doing this so far its been going on for more then a day and im worried itll keep doing this.    respond to this post   (2 responses - view)

2014-07-31
posted by:
Kalon Wilkins
McDonough, GA
My Roku keeps turning itself on. Why is it doing this? Is it turning itself on trying to do an update? or is it turning itself on when I am not touching a single button on the remote? Then why does this situation continue to happen? or How can the Roku turn itself on when I am not touching a button on the remote? That's highly odd for a user or an owner that uses or owns a Roku. How to stop the Roku from turning itself on when not in use? Is this problem fixable or unfixable? Then I guess the Roku updates itself constantly and this problem cannot be fixed at all. Plain and simple. I never had the Roku turn itself on like this before ever in my life.    respond to this post

2014-07-29
posted by:
bud
denham Springs, La
My roku 2 box should be wireless but seems not to work. I have a HIMI cable connected from box to tv. The connection
on back has a A/V not connected to anything. The light on box blinks but not working.    respond to this post   (1 response - view)

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