HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
My roku freezes and during a movie goes to the bouncing Roku.s    respond to this post

posted by:
Roku XD would randomly freeze. Have 2 that had the same problem. The problem is heat! Opened the cases, put heat sinks on the chips, and drilled 4 ventilation holes on both sides of the case. No more hangs. Don't think heat is the problem? Use a hair dryer on your Roku when it is running.

Roku should be ashamed to put out an electronic product that generates heat without adequate ventilation. Engineering excellence, NOT.

I recently bought a Logitech Revue and it is an incredible improvement over the Roku. The Revue comes with a 3/4 size keyboard with touch pad which allows me to surf the web, check email, and log into my Netflix account. With an actual interface to the internet I have many more choices for streaming. If you use your Roku primarily for Netflix streaming find yourself a Revue. Logitech no longer produces the Revue but used units are on Ebay for about $40.

Needless to say I will never buy another Roku.    respond to this post

posted by:
I've owned a Roku 2 XS for 3 years now having no issues except an occasional reboot. Got a 3 for Christmas and cannot keep the remote sync'd with the base. Been working with their tech support for months now and they can't do much. They wanted me to change my router settings (no auto channel or dual band) which I tried over the course of a couple weeks causing issues with my other previously working wireless devices, many resets and going into the secret settings page to update the remote firmware. Also asked that I try moving the base at least 6 ft away from the electronics. We had the darn thing sitting in the middle of the room for a week and still had the problem. I would not recommend this version as it appears to be flakey.    respond to this post

posted by:
Jerry A
Do the following to see what the issue is? The Internet service provider will always say unplug, replug, over and over again! Try this first. DNSBench from the enclosed link
This will tell you how to good your basic setting in your router is. I use OPENDNS from this link. The instructions are below
After doing the enclosed your ROKU will work great, don't ever use the default setting from your service provider?
Any question let me know..    respond to this post

posted by:
I need help. My ROKU is freezing up and then giving me bouncing Roku many times a night. It happens on Netflix, Hulu, Amazon, it doesn't matter what program. I am sick of this. Any ideas?    respond to this post

posted by:
Trying to watch mlb.tv. Worked fine yesterday and most of tonight but now I'm getting a steady stream of "Playback error, An error occurred trying to play this stream. Please try again."

I've unplugged it and plugged it back in a couple of times to no avail. Anyone else have this issue? Anyone know any tricks I can use to get going again?    respond to this post   (5 responses - view)

posted by:
Kalon Wilkins
McDonough, GA
I have no problems with the Roku or the Hulu plus app. I'm so happy Roku has fixed the issue I mentioned the last time I was on this site. I'm happy they fixed this damn frustrating bug with the new Hulu app now videos are watchable again. I'm gonna try it and see if I'm right or not. If I'm right I will have no problems and without a single lie, it will never ever freeze up or reboot the whole box again nor will the videos just stop for no reason which is damn sure insane. If I'm wrong I will keep reporting my problems to the Hulu app on this website until they fix a bug with the videos constantly stopping/stuttering or worse freezing up on videos or ads or the entire box requiring a reboot (home five times, up once, reverse twice and forward twice or by pulling the power cord) and the Roku freezes but reboots and it will not erase any apps but the apps will reappear where they are after the reboot. If you did the factory reset, then yes you guessed it they are erased and you've got to reinstall them over again and re-input your personal info again including the network you use. (If it's high then it won't drop randomly on itself like a ghost, If moderate the same thing as before and if low it will be likely to drop like a ghost replaced with another network until it comes back again). But all in all I am happy that the Hulu app is finally fixed and videos no longer freeze up constantly rebooting the box at random. Thank you for fixing it Hulu or Roku. I love both of you all!!!!!!!!!!!!!!!!!!!!!!!!! Peace!!!!!!!!!! I'm gone!!!!!!!!!!! Wish me better days and respect!!!!!!!!!!!!!!!!!!!!! May God bless you both!!!!!!!!!!!!!!!!!!!!    respond to this post

posted by:
Pat Goodson
Huntsville, AL
My Roku Box fails to pick up the remote signal and does not work after just 45 days of use. Contacted the Roku distributor and they I said returns are accepted for only 15 days of delivery. This product was not advertised, nor priced as a short term (45 days) usesage item. It is not fair that people can just take your money and not delivery a product that's worth anything. I will be complaining to American Express because I paid for the item with my card. The good news is that we are recent cord cutters and all of our family and friends are using us as a test case for alternative viewing....we can now safely steer them away from the Roku product. In fact, since this item was purchased through Amazon, I have decided to terminate my subscription and not purchase through the mail anymore. At least Costco will give you. Refund.    respond to this post   (1 response - view)

posted by:
joe dibello
Beaufort, SC
I have new roku for upstairs bedroom, old roku downstairs and working fine. New roku will not connect to router, I took old roku upstairs and works fine, new roku downstairs and still no connection. I conclude the router is good and so is connectivity, must be the new roku, just takes me in a loop with set up.    respond to this post   (1 response - view)

posted by:
Mark Poore
Slatyfork, WV
I bought a Roku 2 from Sam's Club about 10 months ago. It keeps saying I don't have a signal then I will reset it and sometimes that will do the trick and it starts working again, but sometimes not. Right now I am on my laptop with full wireless signal and the Roku box is right next to the laptop and nothing. I have reset in numerous times and still nothing. About ready to go back to cable.    respond to this post   (1 response - view)

posted by:
Gearldine Gatewood
Hoxie, Ar.
I got a new Roku 2 with Hughes Gen 4& it simply keeps kicking out.I got a netgear router & I was wondering what the problem might be.
   respond to this post

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Roku Problems