HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-06-12
posted by:
J.Faulkner
Louisville, KY
I changed my display to 4UHD TO 4UHD 10 bit just to see what it does and now i cant get a signal. How can I change it back?    respond to this post

2016-06-08
posted by:
Anonymous
My Roku will not power on after being unplugged.    respond to this post

2016-06-08
posted by:
Michelle
Thanks for this website. Here's my issue. I'm having problems with the color fading. This isn't just while viewing different channels but even in the home screen. Also, after an hour of use it starts flashing. It will get bright then go back to "normal". We first thought our tv was dying but it does the same thing no matter what tv we put it on. We have no issues watching regular, over the air broadcasts. Anyone else deal with this? I have noticed that from the beginning our box got quite hot in spite of adequate ventilation. We haven't tried different connection cables yet. We had to replace those once, already. Any of this sound familiar to anyone?    respond to this post

2016-06-04
posted by:
Ruth
Westminster, Colorado
Why won't Netflix load on our Roku? Everything else works ok & Netflix loads on our SmartTV & on my laptop just fine. This is very frustrating.    respond to this post   (5 responses - view)

2016-05-30
posted by:
AFF
Found that when youtube has no video and you disconnect power to roku then repower it works.... sometimes.... :)    respond to this post

2016-05-30
posted by:
Debra Peterson
Clint, TX
Let's tally, ok? $150 a month for Directv, $55 a month for DSL. That's $205 a month. Ten bucks for Netflicks, so $215. A hundred on the Roku3. My Directv subscription includes HBO.... It is ridiculously slow. I began watching GoT at 7:30 tonight. It is now 11:49, I've managed to actually watch around twenty minutes of the show. The rest of the time, "Loading, please wait..." HBO is the only channel that does this. Everything else streams pretty well. Why is this? Do NOT tell me it's because I need to PAY MORE for internet. My speeds are fine and yes I know how to test. Ditto, do not tell me I need to SPEND even MORE money on some other device to plug into this Rube Goldberg set of contraptions all wired into my four month old 60" smart TV. Why is HBO so SLOW???? Is there a dollar amount, say, a thousand a month, or five thousand, or how about an annual payment of a sweet, even $10K that will actually allow you to watch it?

I am completely fed up. My meter is just about pegged with companies telling me that I need to Spend More Money, rather than admitting that they cannot or will not provide me with their promised services that I'm already paying premium prices for.    respond to this post   (2 responses - view)

2016-05-30
posted by:
Debra Peterson
Clint, TX
Let's tally, ok? $150 a month for Directv, $55 a month for DSL. That's $205 a month. Ten bucks for Netflicks, so $215. A hundred on the Roku3. My Directv subscription includes HBO.... It is ridiculously slow. I began watching GoT at 7:30 tonight. It is now 11:49, I've managed to actually watch around twenty minutes of the show. The rest of the time, "Loading, please wait..." HBO is the only channel that does this. Everything else streams pretty well. Why is this? Do NOT tell me it's because I need to PAY MORE for internet. My speeds are fine and yes I know how to test. Ditto, do not tell me I need to SPEND even MORE money on some other device to plug into this Rube Goldberg set of contraptions all wired into my four month old 60" smart TV. Why is HBO so SLOW???? Is there a dollar amount, say, a thousand a month, or five thousand, or how about an annual payment of a sweet, even $10K that will actually allow you to watch it?

I am completely fed up. My meter is just about pegged with companies telling me that I need to Spend More Money, rather than admitting that they cannot or will not provide me with their promised services that I'm already paying premium prices for.    respond to this post

2016-05-30
posted by:
Debra Peterson
Clint, TX
Let's tally, ok? $150 a month for Directv, $55 a month for DSL. That's $205 a month. Ten bucks for Netflicks, so $215. A hundred on the Roku3. My Directv subscription includes HBO.... It is ridiculously slow. I began watching GoT at 7:30 tonight. It is now 11:49, I've managed to actually watch around twenty minutes of the show. The rest of the time, "Loading, please wait..." HBO is the only channel that does this. Everything else streams pretty well. Why is this? Do NOT tell me it's because I need to PAY MORE for internet. My speeds are fine and yes I know how to test. Ditto, do not tell me I need to SPEND even MORE money on some other device to plug into this Rube Goldberg set of contraptions all wired into my four month old 60" smart TV. Why is HBO so SLOW???? Is there a dollar amount, say, a thousand a month, or five thousand, or how about an annual payment of a sweet, even $10K that will actually allow you to watch it?

I am completely fed up. My meter is just about pegged with companies telling me that I need to Spend More Money, rather than admitting that they cannot or will not provide me with their promised services that I'm already paying premium prices for.    respond to this post

2016-05-29
posted by:
Karin Obrien
Willow grove, Pa
Having problem with YouTube. i get the audio of a past YouTube video with a black screen. I use the back arrow and the audio stops nothing else happens. I go back to home and I get all the other options. I rebooted the tv. Let sit and try again. Nothing changes and that same audio starts again on a black screen. Help!!    respond to this post

2016-05-28
posted by:
Kalon Wilkins
McDonough, GA
Randomly, out of nowhere a purple screen in Youtube says "DHCP Content Disabled" making it impossible to watch a single video or listen to any playlist, but the problem was rare and it was fixed by unplugging and replugging the unit. Thus I never saw the purple screen again when I used Youtube and they have fixed the playlist problem too. Thanks Youtube! I'm soooooooooooooooooooooooooo happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!    respond to this post   (2 responses - view)

2016-05-23
posted by:
Mark
OKC, Ok
My Roku 3 will not connect to Netflix. It used to work. Amazon connects just fine    respond to this post

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