HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-01-22
posted by:
Laura Chadwick
Columbus, OH
I have a new roku 3. Every day after turned on and after choice is made, I get a purple screen saying it has been disabled. I can hear the audio. Tech support had me turn off tv, unplug all HDMI cords and electric cord. Wait a couple minutes to let it reset. Then plug everything back in. I have to do this procedure every day. Using wireless router which has excellent strength, 1080 p, Is software bad?    respond to this post

2015-01-22
posted by:
Anonymous
I have a ROKU Streaming stick, when on the Home screen, and as I scroll through the menu with the remote, when I hit News, the stick reloads. I have tried removing power for a couple of day, the reset button on the side of the stick... As it stands I cannot get to Settings on the Home menu to do a factory reset... Time to buy another one???    respond to this post   (2 responses - view)

2015-01-21
posted by:
Anonymous
Netflix works fine on every device except my Roku 3, everything else besides Netflix works on my Roku. I've tried everything. Remove/Adding Netflix channel, resetting the Roku, power off/on of Roku, TRYING to reset the Netflix channel (that only stays on the Netflix logo screen). This is NOT fun. It all started a week ago after 2+ years of flawless performance.
Roku version 6.1 build 5517 on a FiOS 75Mbps connection.    respond to this post

2015-01-19
posted by:
Anonymous
roku device was working great until weekend of 1/16/15. Now when shows go to a commercial - it stutters and hangs... Rebooting roku device does not resolve anything. Some channels say check network connection - even after roku scans network connection, shows internet signal updated and excellent strength. Running 25Mps cable modem - connecting at 75Mps - thru dual channel, high speed router. can watch many of these same shows (crackle, crunchy roll, etc.) on same network - using pc or tablets with no problem...    respond to this post

2015-01-19
posted by:
Angie
Plainfield, In
I have the Roku 2 for almost a year now. I love it but lately it freezes up all the time. If I click over to browse through the channels it freezes and the light on the Roku flashes. It won't move again until the light quits flashing. I then try to move over one space to another channel and it happens again. The flashing continues for about 2 minutes at a time. It is starting to get real annoying. Then it has been resetting itself frequently lately. It doesn't happen as much as the other issue but the two combined is really agitating! Is anyone else having this issue?    respond to this post

2015-01-19
posted by:
Tom Koshy
I bought a Roku 3 with Dishworld in dec 2014. Everything worked perfectly fine for about 1 month. Now it freezes with the Roku dancing screen. I have to unplug the device and connect again. then it will work for a while and it freezes again. This is driving me nuts. What is the issue? Isnt Roku reliable? I should have picked up Amazon or Apple product. Does anyone else have this issue?
Thanks
Tom    respond to this post   (5 responses - view)

2015-01-18
posted by:
Edog
Can I assume this is yet another Roku death when my roku player is cycling Roku loading, please wait and cycling back into black, then the whole thing again for infinity.. Are these some of the very worst products out there? Is this something much better I could buy?
   respond to this post   (1 response - view)

2015-01-18
posted by:
Edog
Can I assume this is yet another Roku death when my roku player is cycling Roku loading, please wait and cycling back into black, then the whole thing again for infinity.. Are these some of the very worst products out there? Is this something much better I could buy?
   respond to this post

2015-01-18
posted by:
LindaT
I'm still having the same issue with a Roku stick. When it first happened a few days ago, I "fixed" it by resetting my tv audio to factory settings and then turning TV off/on. Now nothing works to get sound back. Sorry to see others having this issue, but glad to know it isn't just me. Very frustrating because I've been on the official Roku site and have not seen anything about this issue. Fingers crossed our sound comes back soon.    respond to this post   (1 response - view)

2015-01-17
posted by:
Ken
I experience intermittent internet connection problems. I use the Roku 3 once or twice a week. Sometimes when I switch the TV input to the Roku and attempt to watch a channel nothing plays. I navigate to Settings->Network and check the Wired connection, but the internet is not connected. (I use a hard wired Ethernet connection, not WiFi.) My Panasonic Viera TV is also wired internet connected too, has Netflix, Amazon, YouTube, etc and when the Roku cannot stream video from any channels, neither can the TV. However my wireless devices like Android phone and tablet and Windows laptop all have a working WiFi internet connection. The workaround is to unplugged the modem and router, then plug in the modem after 60 seconds, when the all of the lights on the modem are lit then plug in the router. Sometimes I have to call Comcast and have them send a reset signal to the modem. Then the Roku and the TV both are able to stream from their respective internet channels for a few days. Is there a permanent fix for this problem? It is a hassle to reboot the modem and router nearly every time I want to watch the Roku. Futhermore rebooting interrupts the other users of the internet via WiFi who are otherwise unaffected. Modem - ARRIS / Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem, Router - Dlink DIR-885L.    respond to this post

2015-01-16
posted by:
Anonymous
Roku 3 stopped working. Changing batteries and resetting device didn't help.    respond to this post

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