HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-11-29
posted by:
Chris Wilcox
Try a force S/W reload

My new 2500X would stop streaming after a minute (Pandora, Netflix, TED ...) and then not at all, my older Roku had no problems at all. This was out of the box. Tried disabling QoS, changing WiFi channels, resetting the box (would work for 30 sec then quit), reloading channels, all to no avail. Even though the S/W was the latest version, I did a force reload from one of the 'secret' menus listed previously. Now it works !!    respond to this post

2014-11-27
posted by:
Rick Badovinich
Hobart, Indiana
I've had a Roku(XD/S) box for quite a while now( model# 2100 x) and lately watching Netflix it keeps loading during a movie and now it takes forever to load a movie when you first start watching.Do I need to buy another? Rick    respond to this post

2014-11-26
posted by:
Anonymous
We have 3 Roku boxes - all XS's. One will load channels and go to an ap but won't load and continue a movie from Netflix, Amazon, Hulu etc. a few times the show would start but within seconds it starts "loading" again. I connected a different box using the exact same connections and put the box in the same place and the other boxes work fine. Is it just time for a new box? Thank you    respond to this post   (1 response - view)

2014-11-25
posted by:
Been There Done That
I'm going to address a few of the issues that are listed below over the past 10 to 14 days. These are not in-depth explanations, just a brief introduction to get you started.

Netflix problems

Have your ROKU turned on and connected to the Internet. Use the following key sequence on your remote. HOME 5X, UP 1X, REWIND 2X AND FASTFORWARD 2X. this may get your Netflix issues resolved.

Here is a link to additional key sequences.
https://rokufordummies.wordpress.com/2013/06/07/roku-secrets/

Internet connection issues

On the opening screen, move down the left side and select SETTINGS. Move to the right to NETWORK and select it. Move to the right and select WIRELESS CONNECTIONS. Lastly, moved to the right and select UPDATE CONNECTIONS. This may correct your connection issues. You can see to also START NEW CONNECTION, but be aware that this is like a full factory reset. If you use this setting, you will have to re-enter all of your ROKU and channel information again.


As to some of the other problems listed in other postings, all I can tell you is to do some more research, these various strange problems seem to strike intermittently. It seems like everybody has some strange issue that no one can assist to fix.

All I can suggest is to do more Internet searches for your specific problem. If you are willing to type back and forth, you can contact ROKU chat and attempt to resolve your problem. So have either your ROKU serial number or your account information available when you contact them. Most of the time people seem to not be satisfied with ROKU support.

Good luck with your ROKU issues.
   respond to this post

2014-11-24
posted by:
Jerry A
My experience dealing with the ROKU player and the ROKU support staff was great, my wife had a ROKU player that was very old and when I called ROKU support and told them about the problems and that I am a Microsoft certified Engineer and that the problem was with the ROKU player and not my internet connection, Guess what they sent me a ROKU 3 for FREE and have never had an issue with it for the last 6 months. When calling ROKU support ask for a Supervisor and your issues will be solved.    respond to this post

2014-11-23
posted by:
Anonymous
I HAVE A ROKU 1 AND POWER LIGHT COMES ON, BUT NO PICTURE, PLUS KEEPS OVERHEATING, JUST BROUGHT IT IN MARCH 2014. DID EVERYTHING RESET, CHANGED BATTERIES AND EVERYTHING, STILL NOTHING    respond to this post

2014-11-23
posted by:
David Doak
My new Roku TV keeps hanging up when I try to look at recently watched. My plain old Roku works better. This TV Sucks.
   respond to this post

2014-11-23
posted by:
David Doak
My new Roku TV keeps hanging up when I try to look at recently watched. My plain old Roku works better. This TV Sucks.
   respond to this post

2014-11-23
posted by:
Shannon
We have a Roku 3 and a Roku XS. Both have the same two issues:

Problem 1) while watching TV on any app (Hulu, Netflix, Amazon, HBO GO) the screen will flash to black and then back, and the 'HDMI' source box will pop up, as if it's disconnecting and reconnecting. We have tried unplugging and replugging the HDMI chords, and changed out the HDMI chords completely. Still no luck.

Problem 2) while watching TV on any app (again, Hulu, Netflix, Amazon, etc.) a white line will all of a sudden flash across the middle of the screen and the sound will go out for 5-10 seconds. The video's fine, problem is just with the audio.

The longer we're watching TV, the more frequently the issues occur. I've contacted Roku support several times and had no luck. Any suggestions are appreciated. Thank you!!    respond to this post   (1 response - view)

2014-11-22
posted by:
Anonymous
Roku was working fine with until we got a new wireless modem. Now, although it detects the network, it says it can't connect. If we do a factory reset it works again -- very briefly -- then the next day or so it's stopped again. Any advice would be very appreciated!    respond to this post   (1 response - view)

2014-11-22
posted by:
Paula Davies
The format or front page changed on the roku homepage but it will not connect to any channels. Have turned off and on. Changed batteries etc. no joy
Why the sudden lack of connection?
Can we get our money back.    respond to this post

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