HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
I have a Roku box attached to my TV in bedroom and I also have a Roku TV. My Wifi is strong yet I cannot load any channels. It keeps telling me it is loading then it goes back to the screen I started with so I try again. This started yesterday and I keep trying. I have rebooted my Roku box and updates my wifi connection. I am also still connected to the internet. What is going on???? Maybe it is time to switch to the Amazon stick!!
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posted by:
Charlotte Johnson
Lexington, KY
Suddenly, more than a week ago, the PBS on my Roku disappeared. All the other sites on the Roku function normally, but a message on PBS says there is a connection problem and to try again later. I have re-installed PBS to no avail. All I get is the same message. What is going on?!!
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posted by:
I have a ROKU 3 and nbcsn, nbcgold, and Amazon video are not even loading. Icon sits in middle of screen. Is this a ROKU problem? Although I am not sure how we would ever know because it does not appear, by reading anything on here, NO ONE is responding.    respond to this post

posted by:
I have 2 of the newer Roku 2 with the faster processor. The You Tube channel was working great up until 2 weeks ago. Now I can't even get the channel to re-load on the boxes. I can't even update a channel that won't load from the network in the first place. It gets to 88 percent and then just stops loading. But it says my software is up to date. I want You Tube back. I contacted Roku and Google customer service and I got nowhere. I don't think they are addressing the problem. I don't think I'm the only one this happened to. Does anyone know what I should do now? Thanks!    respond to this post   (5 responses - view)

posted by:
Linda Kestner
Roku LT streaming screen for PBS has evidently been redesigned and printed text is unreadable. Seems like it no longer fits my screen. For a very long time, only PBS has shown an audio blip that scrambles the screen and voice repeats a few words of dialog before it recovers. This now happens with increased frequency of perhaps 20 times per one-hour show. TED has undergone a redesign as well with same unreadable screen and talks won't load at all -- a choice first appears to load but then reverts to "watch now" over and over. Do I need a large flat screen TV and or a new Roku? If new TV, how about a Roku TV? Has anyone actually had a good streaming experience with a Roku TV?    respond to this post

posted by:
David Rittenhouse
Our first generation Roku begins flashing white while streaming programs or movies. It becomes more frequent and faces become distorted until we stop the program and unplug the Roku. We can plug it back in after a minute or two and continue watching, and it is okay. It is becoming worse (we can't get through a 40 minute program without resetting at least once.) Is there a solution for this or is it time to buy a new Roku?    respond to this post

posted by:
Margaret Lapinski
Louisville, Kentucky
Last week my Roku 3 was unable to connect to PBS. On July 21, 2016 I spoke with PBS and apparently they updated their software that is now creating this problem. They are supposed to be working on it and will send me an email when fixed. No word yet.    respond to this post   (2 responses - view)

posted by:
CNNgo is not working on any of our Rokus (we have three), anyone else experiencing this? Problem started yesterday, 7/18/2016. We've done everything possible to resolve it on our end so now I'm just assuming there is an issue outside of our control?    respond to this post   (3 responses - view)

posted by:
Marysville, Washington
Why my tv does not work after selecting a movie in crackle and skipped de code?    respond to this post

posted by:
Franklin Phelps
Pulaski, VA
We have Roku 3 and untill today things have been somewhat ok. Hulu has always had a hardtime staying connected and syfy could be a bit sketchy at times. Today,( 07/15/2016 ), nothing wants to load. House wifi is working fine, just roku seems to be having the trouble.    respond to this post

posted by:
Does my Roku have a hard drive? The reason I ask is some options have slowed way down (HD fragmentation?) and it is really wonky (bad sectors?). The wonkiness is that it is not responding after a certain number of presses of the direction key. I have to back out one step and reenter to be able to use the direction arrow again.    respond to this post

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