HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-04-07
posted by:
Jerry
Zachary, LA
I have a new Roku3 and trying to watch MLB.TV. It keeps giving me the "loading, p,ease wait" every 30 seconds, sometimes less... How crazy!    respond to this post

2015-04-07
posted by:
jackstubbington
Saultste. marie, ont
There is a temporary fix for viewing MLB on your Roku2sx if you aren't already aware.

Go to home on your roku than settings. Go to display mode and change to 16x9 screen size and than go back and click on to the game you would like to watch. I've changed back to 1080p and it still worked but then a couple of times since i've had to go back to 16x9 to reactivate the games. I hope this works for you.    respond to this post   (1 response - view)

2015-04-07
posted by:
Steve
Key West, FL
Netflix is the problem. I was on chat with a Netflix tech and they are aware of the problem and on their site, they had a big headline on one of their pages that said, "there is a problem with Netflix and Roku players, IT is working on a fix..." or something similar to that effect. I changed my password on the web and then tried to log in with it on my Roku, and of course, it wouldn't work. It is Netflix...becoming a headache as a company.    respond to this post   (5 responses - view)

2015-04-07
posted by:
BRAD
DELTA, OH
IT LOOKS LIKE THIS IS JUST A PLACE TO COMMENT AND TELL YOUR PROBLEMS AND NO FIXES    respond to this post   (1 response - view)

2015-04-07
posted by:
Anonymous
What is the minimum download speed necessary to stream?    respond to this post

2015-04-04
posted by:
Anonymous
YOU GOT TAKEN !!!SO DID I. WHEN IN SAID NO TO THE $99.00 ONE YR PLAN AND THE 5 YR PLAN OR $199.99., THEY HUNG UP ON ME.
MY NEIGHBOR WHO IS A WIZ ON COMPUTERS CAME OVER AND FOUND THEY HAD PLANTED A MALE WARE ON MY HARD DRIVE.
HE FIXED IT IN 5 MINUTES.THIS WAS THE SAME PHONE # I CALLED.THAT YOU DID..    respond to this post   (1 response - view)

2015-04-04
posted by:
ROKU DISTAIN
The posting I sent previously should read as:

"I do not know if this solution works on other ROKU problems."    respond to this post

2015-04-04
posted by:
ROKU DISTAIN

I do not know if this solutions on other ROKU problems.

NETFLIX has failed me again, and I reset the software. This fix works, is simple and you do NOT need to re-enter NETFLIX channel information.

Turn on the ROKU, TV and, of course, be connected to your ISP.

Check your remote and be sure you know where the HOME,UP, RW AND FF buttons are located.

You need to enter the following key sequence, be sure you press each button carefully, and allow 1 second between each key press.
Press HOME 5X times allow 1-2 seconds between button press, UP 1X, allow 1-2 seconds before pressing RW 2X and finally press FF 2X allowing 1-2 seconds between each button press.

The sequence again, HOME 5X, UP 1X, RW 2X, FF 2X.

The screen will act weird after some of the buttons are pressed, keep going on with the sequence.
In 10-30 seconds you will see the bouncing R O K U letters and sound. Press OK and you will see the original screen. Select NETFLIX channel and press OK.

WOW, IT ACTUALLY WORKS!

Please write a response to this post so others will use this repair.
   respond to this post   (3 responses - view)

2015-03-31
posted by:
Edwin L Stamper
CHRISTIANSBURG, Virginia
Our ROKU is 2 years old and has done a great job. For the last several days it cuts off during a movie or anything we are watching. It cuts off for 3,5,10 sec. and then comes back on. It cuts off sometimes every 5-10 minutes. What is wrong?
   respond to this post   (2 responses - view)

2015-03-29
posted by:
Stragoria SMITH
SMITHFIELD, Rhode Island
My roku hd updated and now it will not sign me in. It updated they i had to put my info in again, email, Password then when Putting all that in it Goes back to set up screen over and over and my info is all there i even rebooted it.    respond to this post

2015-03-29
posted by:
Kevin
I have a Roku SX. This unit have provided excellent service for several years. Recently I have been watching MLB TVs coverage of Spring Training. The last 2 days no games will load. The radio coverage will load but not the television coverage. The Roku starts to load and then seems to time out and go to the Roku screen. My subscription is up-to-date. I have followed the troubleshooting suggestions. I have reset the unit. Uninstalled / reinstalled the MLB TV app. Nothing solves the issue. As a note: All other channels work just fine (Netflix, Hulu, Crackle, etc.)    respond to this post   (7 responses - view)

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