HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-07-07
posted by:
Peter
Deland , Fl
Our remote on Roku 3 has worked great for months on end and now it's loses it sync. I've somehow got it to re sync a couple times , but it basically keeps undoing itself. Up it reads ROKU in huge letters on the screen and that is it. I pulled batteries out , unplugged power to devise and rest button on remote and eventually it just seems to finally reset. But it acts like it was never connected and searches for pairing and then reconnects. Anyone else having a similar problem?    respond to this post

2014-07-07
posted by:
Anonymous
I have been having problems with my Roku XS since 7/3/14. Can not access Netflix account. Hulu Plus would stream for 15 seconds then pause for more than 30 seconds. Tried the other channels and it's all the same - CAN NOT WATCH A FULL VIDEO WITHOUT PAUSES & STOPS. I downloaded a system update on 7/5/14 but it did not help. I even did a factory reset and re-entered all subscription accounts.

This is getting to be ridiculous!    respond to this post

2014-07-07
posted by:
Anonymous
My Roku worked for several months. No it's not receiving a signal. I checked all the wiring and cables. Nothing is out of place. Any ideas?
   respond to this post

2014-07-07
posted by:
Anonymous
My Roku 2 suddenly stopped streaming Netflix...yesterday. It works with all other channels. I have tried all of the resets but it still will not stream Netflix. What is going on?????    respond to this post   (5 responses - view)

2014-07-06
posted by:
Danny
I think the issue to most if not all problems with Roku is for them to write a new routine in a new firmware update which would allow for a show to completely cache in an SD memory card which the Roku 3 has a slot for.

I would be MORE than happy to wait a few minutes for an entire movie to load to the SD card and have it play back glitch and freeze free. Or at the very least....write an algorithm that checks the average bitrate and then preloads enough of the movie or tv show so that once playback begins it NEVER catches up to the stream ahead of stored playback. That way playback could begin sooner and would never catch up to the ongoing stream that's being saved out ahead of the playback.

Now somebody might be concerned about piracy. Easy. In the algorithm once any bit of the saved playback on the card has been played out it gets erased at that moment. So imagine.....You start a show.....the real time stream is racing ahead while being saved to the SD card. Then at the moment in which the real time playback could NEVER catch the stream....playback begins. But every second playback successfully happens then the saved stream erases it self behind playback.

Come on Roku......you guys should have figured this out. You seem to live in a fantasy world where everyone has 1 gigabit fiber optic based internet into their home. For crying out loud....even on my crappy 1.5 mb DSL....in which the average daily speed is more like 600 kb, I can stream Netflix with NO problem on my Windows based laptop....and turn right around and try to watch the same freekin' show on my Roku 3 and it's a Red Spinning Circle of Misery. Even going into the secret button combination to hard set my Roku at 600k or even 300k bit rate at times when our internet is REALLY slow and we get from time to time freezes on Netflix.

BTW....the secret button combo on your remote control to access the hidden bit rate menu is.....Hit the Home Button 5 times.....Hit the Reverse Button 3 times.....Hit the Fast Forward Button 2 times. Now you can take your Roku 3 off automatic bitrate adjustment to a fixed number all the way down to 300k. Of course your quality goes down. But would you rather have standard def or a little less with no stalling....or the Spinning Red Circle of Netflix Misery in sparkling HD ?    respond to this post

2014-07-06
posted by:
Nan
I read all the great reviews on the roku 3 and purchased it,what I found was a constant interruption of the movie so it could load. The movie plays for 5 seconds and then has to stream for about 20 seconds before it will play another 5 second clip. Another major flaw is that unless you pay to not have to watch the commercial, the commercial is 2 - 3 times louder than the movie...so you constantly have to play with he volume on your tv or your ears will bleed from the massive change in volume. What should be about an hour and a half movie takes about two to three hours to watch due to the constant stop start due to the never ending download.    respond to this post

2014-07-04
posted by:
Dee
DALLAS, Texas
I purchased my Roku almost a year ago. Recently it started freezing up on most channels, or reloading in the middle of watching a show and the light on the box would be bright never to go out. Now I have to hit the reset button underneath the box allow it to reload each and every channel before it will work. Prior to resetting, I would unplug the entire box and nothing. I don't want the high cable/dish/direct/att bills which is why I purchased the Roku but this sucks. I want to chill out and watch TV without having to do the technical crap.    respond to this post

2014-07-04
posted by:
Tynetta majdalawi
detroit
Hi when I changed the batteries in the roku remote the white light on the side of the box went out and I cant get roku to even come on    respond to this post   (1 response - view)

2014-07-02
posted by:
Danny
As the two replies below clarified my problem....the freezing of my Roku 3 happens usually at the end of an episode of some series (doesn't matter which one...it happens randomly on any of them) or at the end of a stand-alone show. Once the show ends and it goes back to the screen showing a little window of what you just watch and the return icon in the upper left corner.......this is where the freeze happens. The only solution so far is to unplug power from the back of the Roku and wait 10 seconds or so and plug it back in. I did....once again....uninstalled the Netflix app and re-installed. The version number did not change...( I think it is at 4.1.1 ).....but what did change this time around was the Netflix icon went from red background to white Netflix text to white background to red Netflix text. The issue did not crop up again last night.....but I only watched one stand alone show before going to bed. Will update one way or the other after a few more days of viewing.    respond to this post   (1 response - view)

2014-07-01
posted by:
Danny
Netflix is STILL completely locking up my Roku 3 to the point of having to cycle power to get the Roku to work again. I tried cycling power the first time Netflix would lock up the Roku. Did not help. I tried a factory reset and had to re-establish my Roku account. Did not help. I did what some have suggested and un-install Netflix and re-install. Did not help.

Any other ideas out there?    respond to this post   (3 responses - view)

2014-06-30
posted by:
Anonymous
Roku stick 4 months old freezing movies onscreen (but internally moving scene forward so I miss scenes). I was hoping this would happen like my Roku HD did. No more Roku's for me. I'll stream through Xbox.    respond to this post

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Roku Problems