HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-08-08
posted by:
Anonymous
Is anyone else's Roku acting wacky and just clicking on whatever it wants to? I can select anything because it keeps moving on its own and selecting whatever it wants.    respond to this post

2016-08-08
posted by:
Bill
Fort Worth, TX
I have a Roku 4. I am not sure what is causing it, but in the middle of streaming, my tv will make a loud crackling noise, and then snow will appear for less than a second followed by a black screen. After a few seconds, the stream will reappear. Any idea on what causes that? The TV is a Roku Ready TV.    respond to this post

2016-08-08
posted by:
Elle
August 10, 2016 - I have 4 Roku players, all stopped working on Saturday. 5 hours of customer support with Roku, Router and ISP. Roku blames that my encryption is set to TKIP+AES - they state it needs to be TKIP only. My router doesn't offer that - after speaking to ISP carrier - they said few routers offer that, it's not safe. Even when I DISABLE encryption totally - 3 Rokus are still not working, the one that DOES work - is one of the really OLDER models. After numerous phone and webchat support - I am waiting for someone to call me back.

Is anyone else going through this?    respond to this post

2016-08-01
posted by:
Anonymous
for the last few days Netflix has loading. it keeps reverting back to the home page    respond to this post   (6 responses - view)

2016-08-01
posted by:
Frank
tagesschau no longer playing of ROKU, logo appears but then reverts to home page.    respond to this post

2016-07-31
posted by:
Anonymous
When I try to add a new Pandora channel via genre Roku crashes.
Tried many times today.
   respond to this post

2016-07-31
posted by:
Carol H
San Rafael, CA
In the last 2 weeks my Roku 2 has started doing strange things - it freezes, sometimes the sound still works, then it just reboots to the ROKU logo and I start all over. I literally can't watch anything for more than a few minutes without it shutting itself off! This is really annoying! Until now I haven't had hardly any problems with it but now it's basically useless! What can I do besides buy a new one? I'm really hesitant about doing that since I'm afraid it will just have all the same bugs!    respond to this post   (1 response - view)

2016-07-31
posted by:
Carol H
San Rafael, CA
In the last 2 weeks my Roku 2 has started doing strange things - it freezes, sometimes the sound still works, then it just reboots to the ROKU logo and I start all over. I literally can't watch anything for more than a few minutes without it shutting itself off! This is really annoying! Until now I haven't had hardly any problems with it but now it's basically useless! What can I do besides buy a new one? I'm really hesitant about doing that since I'm afraid it will just have all the same bugs!    respond to this post

2016-07-30
posted by:
Bill Lincoln
Bend , Or
I have been working with Roku support for several weeks to resolve WiFi connection issues. They finally gave up and told me to work with my Provider (Bend Broadband) to change the DNS settings on my router. Bend Broadband will not do this so my Roku is useless. I have several other devices connected via WiFi to my home network which all wrk very well. Bend Broadband says many customers have issues with Roku. My advise - DO NOT Buy a ROKU!!    respond to this post   (3 responses - view)

2016-07-29
posted by:
sheronL
I have a Roku box attached to my TV in bedroom and I also have a Roku TV. My Wifi is strong yet I cannot load any channels. It keeps telling me it is loading then it goes back to the screen I started with so I try again. This started yesterday and I keep trying. I have rebooted my Roku box and updates my wifi connection. I am also still connected to the internet. What is going on???? Maybe it is time to switch to the Amazon stick!!
   respond to this post   (1 response - view)

2016-07-29
posted by:
sheronL
I have a Roku box attached to my TV in bedroom and I also have a Roku TV. My Wifi is strong yet I cannot load any channels. It keeps telling me it is loading then it goes back to the screen I started with so I try again. This started yesterday and I keep trying. I have rebooted my Roku box and updates my wifi connection. I am also still connected to the internet. What is going on???? Maybe it is time to switch to the Amazon stick!!
   respond to this post

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