HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-05-05
posted by:
Anonymous
First let me describe my current set-up regarding TV viewing. I am cordless. I have multiple 2 HD TVs, 1 Digital TV, and 1 Analog TV. I use Roku 1 on the analog TV, a Roku 2 on the Digital TV and a Roku 3 on an HD TV. On the other HD TV I use the Apple TV box. Finally, on the HD TV that has the Roku 3 I also have an AppleTV box plugged into the other HDMI port.

So now to the problem. Some back (I think in March, but it might have been early April 2015) Roku released and automatically installed an update. I have had nothing but problems since. Compared to how quickly streaming shows would begin BEFORE the update the shows today seem to take forever to start playing. Roku now seems to have decided my TV screen is smaller than is really is; and so many programs do not show full screen. My problems extend to all channels but HuluPlus and PBS seem to be the most impacted. Hulu literally is so so so slowwwwww to load it wants to put me to sleep. At times it will simply get "stuck". When I use the back button or home button initially there's no response. But then Roku reboots itself, shows the dancing letters, and finally gets back to the Home screen. Many times the show I'm watching will freeze. If this happens and continues to occur my only option is to exit Hulu and start my process all over again; which includes starting the show from the beginning because resume will not work. One of the most aggravating things is now shows "skip" to the end. I'll be watching a show and after a commercial break the show goes directly to the final scene and then rolls credits. I pause the credits and can see on the timer bar I still have nearly 30 minutes remaining in the show. Where did it go? The PBS channel will start a show, then half way through the screen goes dark and after 20 seconds or so the intro of the show starts with the commercial. After that the show "may" resume from where it stopped, it "may" start again from the beginning, or it "may" simple flash a message that an error has occurred and try again later.

All of these and many more problems happen on All of my Rokus on ALL of my TVs on All of the channels. Guess what? The AppleTVs work perfectly. No problems. All channels work smooth as silk. Apple is now my go to TV box.

Roku has been totally unable to help me resolve these issues. Even though I see many internet posts talking about similar problems with Roku, Roku itself seems clueless and unaware of these problems. On the few occasions I've talked with Roku or read postings and they acknowledge some sort of problems they blame it on the channel provider not on their update.

I'm at a lose. Thank goodness for Apple.    respond to this post   (1 response - view)

2015-05-03
posted by:
Clifton Lee Jackson
My roku is having issues playing anything. It states to unplug for 10 secs and reconnect. I have tried this multiple times, still nothing. Please someone help me with this. We were so excited to get our roku. We don't have satellite or cable because we didn't need it, now we can't watch anything!!    respond to this post

2015-05-03
posted by:
E.H.
I HAVE 2 ROKU UNITS AND MYSTERIOUSLY THEY BOTH QUIT WORKING AT 11 AM WITHIN THE LAST WEEK AND MYSTERIOUSLY WORK AGAIN ABOUT 7 PM ALL MY OTHER WIFI DEVICES ARE PERFECT. I ALSO CAN NOT CONTACT ROKU THERE WEB SITE IS HORRIBLE. ANY ONE ELSE HAVE THIS ISSUE?    respond to this post

2015-05-01
posted by:
jessika garca
My roku hd stopped wor
working. Model # 2500x. When i put in the hdmi cord the roku screen doesnt pop up. Tried in the living and bedroom. Nothing. We've only had it for about over a year.    respond to this post

2015-04-29
posted by:
JonBad
This has been a problem for three days... ever since I saw Roku do an upgrade to MLBTV. I can see the MLB menu, I can select any game. But when I select a game, my only option is to listen on the radio stream. There is no place to select the broadcast I want to see. I have a Fire TV from Amazon, and it works fine. I have rebooted Roku. I've logged out of MLBTV and back in. I deleted MLBTV, then reinstalled. Any ideas?    respond to this post

2015-04-28
posted by:
A
after entering the correct wireless password, it keeps asking me to make sure that to check that the router is turned on or the password is incorrect (error code 014). I'm sure that the password is correct. please advise. Thank you.    respond to this post   (1 response - view)

2015-04-28
posted by:
Kimber Tunbridge
Draper, ut
I unplugged it to take to another room, the tv doesn't show that it's plugged in & white light on front of Roku flashes, blinks instead of steady on    respond to this post

2015-04-23
posted by:
GARY ROBERTSON
Russell Springs, Kentucky
my roku blinks my tv screen says no signal    respond to this post   (1 response - view)

2015-04-22
posted by:
Thomas Foty
MLB has not worked the last two days on my Roku 2. Gets as far as "retrieving" .. but gets stuck there .. sometimes freezing a rebooting. I have it on ethernet, with reserved IP address from the router and my other channels seem to work fine.    respond to this post

2015-04-22
posted by:
Anonymous
My Roku XR (same as image above) is working again!

After trying countless times to get my Roku to work by pressing Home x 5, etc. I finally got it to work again by doing a hard reset.

NOTE: I could not find a reset pin hole on the ROKU XR -- I finally found somewhere on the web how to locate the reset pin hole.

The reset pinhole is located on the bottom vented area (bottom as in image above) in one of the ventilation slots -- just below the barely visible word, "reset."

I did a hard reset by pushing the hard-to-find reset button for 15+ seconds.

Note: The default reset screen comes up in 4:5 view. Screen instructions are very hard to read.

I had to go through several screens before I was able to change screen size to one compatible to my tv, 720HD.

Now I am reconnecting all my accounts....    respond to this post

2015-04-22
posted by:
Anonymous
Same as everybody else. Roku keeps on looping. I have tried HOME x5, etc... still not working.    respond to this post

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