HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-02-17
posted by:
J
Canada
Why is only one of my Roku boxes not streaming netflix?? I can select any damn show off of netflix but it won't play! This is starting to get old! The damn thing is less than 2 months old! It's creating sound on the tv as well that sounds like a disk spinning. The problem is yours; netflix plays on my sons Roku and on the xbox in the livingroom. Why the hell do we pay out the ass for a product that is truly inferior! Fool me once shame on you fool me twice shame on me! Google chrome is looking better and better! And fear not I promise I will share my experience with everyone ;)    respond to this post

2015-02-16
posted by:
Linda Rockhold
Aurora
My Roku's stuck!

help!!!    respond to this post   (2 responses - view)

2015-02-14
posted by:
Luke Dyson
Granby, ma
I woke up to my TV being on and the bouncing Roku icon. Thought nothing of it because I had to go to work. Get home and the roomie is trying to troubleshoot why the roku screen is stuck. Repeatably, applying power to the roku 2, on HDMI or composite causes my television to turn on. I don't really care so much about this because I can power it down and not have this issue. The problem is the roku is not responding to anything and simply hangs at this bouncing screen. Anyone have a similar issue with roku 2? I've tried hard reset and removing battery from remote. Going to try new remote batteries soon.

Thanks    respond to this post   (2 responses - view)

2015-02-13
posted by:
Mary Simas
Orlando, FL.
I feel y'all's pain, but the solution to your Roku problems is to first do exactly what you are doing by posting your complaints and returning the Roku devices. When the money stops flowing in is when Roku will care about the unreliability of Roku. As long as customers suck it up so that there is no financial loss to Roku, the things being described here will continue. Do not be fooled by insincere apologies for your inconvenience when you call them because all they are sorry about at that moment is that you are bitching to them. Remember that song from the 1980's "Money Changes Everything"? It's true, and it is time to put that fact to the forefront.    respond to this post

2015-02-08
posted by:
Anonymous
Both my ROKU boxes stopped streaming Netflix and Amazon at the same time. I can however stream Crackle. My laptop is working fine and I can stream Netflix and Amazon through my laptop to the T.V. with the HDMI cable. My internet cable server is through a local cable service. What's the problem?    respond to this post   (1 response - view)

2015-02-07
posted by:
Janet Brucken
What is wrong with Roku? I can access it once in awhile, once a week or so and then it's gone again. My connection is fine and the lights on the Roku 3 device come on, but the tv screen says No Signal. This has been going on for weeks now. Is it the service or my Roku device or my HDMI cable? Help.
   respond to this post   (3 responses - view)

2015-02-02
posted by:
tony howell
armstrong, Missouri
roki will not load or play any movies been trying to watch a movie since day one somebody please help me
   respond to this post

2015-02-02
posted by:
Anonymous
I was down for two weeks . software update was stuck on Roku bouncing logo.. I chatted with Roku customer service over two weeks ago. They couldn't do anything but trouble shoot which never worked. I tried today and I was reset like a brand new user . So I activated my device and used a new email setup it downloaded new software it's working now!!!    respond to this post

2015-02-02
posted by:
Anonymous
I was down for two weeks . software update was stuck on Roku bouncing logo.. I chatted with Roku customer service over two weeks ago. They couldn't do anything but trouble shoot which never worked. I tried today and I was reset like a brand new user . So I activated my device and used a new email setup it downloaded new software it's working now!!!    respond to this post

2015-02-01
posted by:
Mike
My Roku streaming stick is stuck on the launch screen. I've used the little rest button, unplugged it from the tv, nothing seems to help.    respond to this post   (2 responses - view)

2015-01-31
posted by:
Andy Traynor
I can get to the Netflix screen on Roku, but shows I select won't download. Other providers' content remains accessible. Been having this problem for 3 days, now.    respond to this post

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