HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-12-19
posted by:
Anonymous
We have 3 Roku 2XS's in the house, which have all worked without issue for over the last 1-2 years. When the new FW was pushed out (around Thanksgiving) they all now have freezing issues (seemingly after waking) and have to be unplugged daily in order to work. I really hope they fix this soon. As much as we love Roku, if I have to replace these it will be with Nexus or FireTV devices out of principal.    respond to this post   (2 responses - view)

2015-12-18
posted by:
Another satisfied customer, NOT!!!
I am glad I found this site on Google. I have a Roku 3 I have had 4 days and a 2009 Model 1100 (HD) something or other I have had 6 years . Just guess which one of the two is driving me nuts. The Roku 3 . Imagine that. My Roku 3 did not come with any kind of user manual so I assume that since the Roku support (Ha Ha...) web page doesn't even offer a link to a .pdf file there isn't one. I agree their support is beyond being even a joke. MY issues ?? The same as everyone else that has to keep unplugging and plugging back in to reboot after it freezes up and will not respond to the remote. While plugged in,I have pushed the hard reset button located on the back of the player with a paper clip and held it at least 10 seconds and forced it to shutdown and hard reset to the factory default settings 5 times in 4 Days. What a POS! Since sooo many have the same issues on the all the different models , I concur with those that believe a recent software/firmware update is flawed and is the root of the problem. With Roku asleep at the wheel and the updates pushed into our players automatically, what can we do ? What if they never fix it? We all own $100 paperweights? My latest hard reset I performed about 4AM EST wiped out my link requiring me to go back online and enter a new link code. I checked my firmware version in settings after learning on here that OS7 build 9037 is giving many people heartburn. My player updated successfully after the hard reset however my player says OS 7 build 9021 is currently installed. Well, my Roku 3 has run all afternoon without another malfunction . Wish me luck. When it locks up one more time today, listen closely..... That will be the sound of my Roku 3 breaking the sound barrier on its way out my door on the way back from whence it came.......    respond to this post   (1 response - view)

2015-12-17
posted by:
Anonymous
My Roku 3 stopped playing Netflix near the end of October. Runs everything else fine, but Netflix never runs. Had a ticket open with Roku support, and they said they would replace it but never sent me the instructions for returning teh old one and then they just closed the ticket. Nothing has been resolved. At least I have a Sony BlueRay player that streams Netflix OK for me.

I have had a Roku for years and ran without too many problems, but I have a feeling they are loosing control of their devices and I would not recommend them anymore. Their Customer service was really bad too!    respond to this post

2015-12-16
posted by:
Bueller
Freezing
The 11/15 firmware update causes the Roku player to freeze to the point where it needs to be hard reset.
NOT COOL.
This happens at least once per viewing session. I would prefer fewer features and better performance.
BTW, the hulu interface is pretty bad - looks great, but big, slow, and doesn't share its content with the roku search interface well - it was also having freezing problems, but at least you could exit out to the home page.
Now, you can't even correct that.    respond to this post

2015-12-15
posted by:
Anonymous
I've had Roku's since 2007. They have served me just fine. But about a month ago, I started getting an "unauthorized content" message. If I unplugged it, and plugged it back in, it would reboot fine. This then started happening every day. Now, shows on Netflix and Amazon Video will sometimes stop during streaming, and nothing works except unplugging and restarting. Other times, when I want to pause a show, or go back to the home screen, the unit will not respond. Again, I have to reboot it. I've communicated with their Twitter account, and they act like there is no problem. This happened on my Roku 2 and my Roku LT. I have a friend who just a month or so ago purchased a Roku 3, and he is having the exact same issues. So the crap they are feeding about bad HDMI cords is bull. This is a Roku system problem. Unfortunately, I asked for a Roku 3 for Christmas. If I get it, I will think about exchanging it for either a Google or Apple system. Roku's silence on this issue is disgraceful and deafening.    respond to this post

2015-12-12
posted by:
S Long
Sammamish, wa
I am also having problems with my Roku2 freezing. It freezes 3 or 4 times each evening. I usually have to unplug and plug the Roku device in again at the wall. Sometimes it reboots itself. I would call customer support, but from the comments I see they aren't fixing the problem.    respond to this post   (5 responses - view)

2015-12-10
posted by:
Patricia Biernat
Lacey, Wa
I have 2 roku players. Every day when I turn on the tv I have to un plug whichever player I want and plug back in. If I do not recycle remote controll is not able to select programs. I cannot move the box anyplace I cannot select anything including home. Once I unplug and plug back in it works. This has been happening for a couple of weeks.
   respond to this post

2015-12-10
posted by:
Daniel Snodgrass
Enumclaw, WA
I cannot play Netflix on my Roku original edition hardware. I just switched to playing from Amazon.com but Amazon does not have the same episodes in every case so not good for me. Also they charge more which is not good for me either.    respond to this post

2015-12-09
posted by:
Anonymous
I don't believe my ROKU is working properly either. When I click on a movie on Netflix or Crackle the words...no longer authorized and...disabled.
However, you can see the clips on the screen occasionally.    respond to this post

2015-12-09
posted by:
Jeffrey McCrae
Oxnard, CA
I just installed my new Roku4 to a new Vizo M series flat screen and Roku is cutting out for 1 second every few minutes. When I watch the same programs with Apple TV all is fine. I have all new cables, equipment and lots of bandwidth. It really appears to be a Roku problem. Anyone else with the same thing? When will Roku address this problem? It seams to have been going on with Roku3 for quite awhile. If any one has a fix please share, that would be great.    respond to this post

2015-12-09
posted by:
Anonymous
When did they push the new firmware? Mine also seems to lock up about once a day or a little more. Started around the last time I noticed the background change. Maybe around Thanksgiving? I suspect hardware except I noted all these posts all over the web.    respond to this post

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