HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-03-13
posted by:
Anonymous
My roku is acting funny with Youtube. It won't let me pair device so I can search that channel from my laptop. I used to be able to have the option of playing on computer or youtube tv. THF? Also, getting commercials in the middle as well as the beginning of the video. Are we going to get an answer to all the problems?
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2015-03-13
posted by:
Anonymous
We have a Roku 3. Generally at night we start getting picture and noise static, no matter what channel we are on, and even on the home screen. The static gets so bad that it sometimes cuts out all together. When this happens we can't watch anything for a while. We unplugged it, and it seems to work ok during the day.

We uppped our internet speed. Went to Roku customer service to troubleshoot (reset the remote and also went to a secret screen to change the MBPS), some things will work for a little while, but not long.

Any ideas? Is our Roku just dying a lingering death?    respond to this post

2015-03-12
posted by:
Anonymous
Roku cannot connect to YouTube. Worked fine last night, but today, nothing. I can get all the other channels but this one. Tried turning off and back on.
Any suggestions?    respond to this post

2015-03-12
posted by:
Buzz
My ROKU 3 has been unable to load YouTube, all my other channels load and play.
Youtube just sits there with the saying it is loading
5 minutes, 10 minutes, go to store come back, still loading

restart cable box
restart Roku
restart router
Restart PC

same youtube loading message

are Youtube and Roku in some contract spat?
Any ideas what I am doing wrong?

thanks
   respond to this post   (2 responses - view)

2015-03-10
posted by:
Carolee
Port St Lucie, FL
Bought the Roku stick a week ago, I've been using it wihout problems till I changed the channel to see what stations I would be able to watch with just the antenna (like local major networks for news) I found NBC but that's all....when I tried to go back to Roku I just see the Roku name bouncing around the screen but haven't been able to get back in. I put it on HDMI2...I've rebooted...ALSO the stick is quite hot to the touch.    respond to this post   (1 response - view)

2015-03-09
posted by:
sharon
Roku keeps giving a message that it cant connect to the data center. What should I do to fix the problem    respond to this post

2015-03-08
posted by:
loonylady
Roku worked fine with our last tv but we recently got a new RCA HD TV. After using the Roku, we put tv back to HDMI2 and picture jumps so much that you can't watch it. Why does this happen and how can I get the normal picture back?    respond to this post

2015-03-08
posted by:
Paul Bray
Apple Valley, Ca
I just purchased a ROKU 2 about a week ago. Then out of nowhere it went to a black screen. I guess I fell for the hype on this product. No reaction to unplugging and plunging back in. Must be seriously cheap electronics. I'll wait to see what happens on this site and I hear nothing, I'll have to spread the word before any of my friends fall prey to this product.    respond to this post

2015-03-08
posted by:
Anonymous
my roku remote melt
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2015-03-07
posted by:
Anonymous
I have used my roku 2 one time and it quit working. I just get a black screen when I turn it on. If I hook up my old apple tv device it works fine.    respond to this post

2015-03-07
posted by:
cynthia Tolstyga
kenosha, Wisconsin
just got the basic roku 1. 1st day it froze, been freezing ever since. WTH? Its not the battery sp what gives? what should i do next? glad I paid $4 more for 2 yrs ins! any suggestions?
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