Tell us about your ROKU problems!

Why ROKU Problems exists:
After many years of horrible performance from ROKU (or ROFU as we call them), we decided that it was time for the public to have a forum. There is a lot of negative commentary about ROKU problems on the Internet, but we felt it should all be consolidated on one website.

Tell us about your ROKU problem!


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The following fields are optional, but completing them will improve your chances of hearing from other ROKU customers in your area (and possible solutions).

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What color is this bird? ROKU Problems



Jen - Santa Barbara , California

Premiere only 4 months new stuck on a blue screen. Nino reboot works. Cords and connection are fine. Just stopped working. Also I had the stick and it just falls out of my hdmi has not enough tension to hold it in. Really disappointed. Going to move to the Firestick maybe.

Mark - JUSTICE, Illinois

I think they screwed up with the latest update in August! I do not hate my Roku’s, but this update has made the purple 3500 stick worse…could be “by design”, those assholes forcing us to upgrade. The newer black stick is much better in every way – it is further away from my wifi modem and has much faster download speeds (on Netflix, within the app “Check Network”, black stick is 3x as fast now

Cheryl Weppler - Green Valley, Arizona

My ROKU states that it is “Loading, please wait”…………..and this is for the last 1 hour. It is not doing anything that I can see….the little blue bar has not moved at all. I unplugged the ROKU streaming stick, waited for 30 seconds and plugged back in. Then turned the t.v. on/off. SO far……this has not worked! Please advise on what I should do, thank you for your assistance and time

Dave - Kenosha, Wisconsin

Were do I start? I have two roku premier boxes. the one I have connected to a Dynex TV running thru a Samsung sound bar in the living room the picture will go blank for 30 seconds to a minutes or two or just go back to the home screen. This happens about every 8 to 10 minutes, no matter what setting I have the TV on 1080 or 720. changed the aspect ratio but no luck.
Now the box I have connected to my Samsung TV in my bedroom the sound cuts out every so often then comes back. This one

Lee - Chicago, Illinois

My RoFu 4 is a pos, it keeps rebooting or it will lock up with audio and no video. Did factory reset and its worse. Called Roku tech support, I might as well have called my 87 year old father for the valuable information they passed… factory reset your device; what a joke!