HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-04-18
posted by:
Liz
My Roku boxes stopped working 1 by 1 over the last few days. I can still hear channels but the video is gone. I have Netflix on my Tivo and I can watch it fine on that. So its not my t.v or my internet. My Roku is up to date with all downloads. Did something happen?    respond to this post

2015-04-17
posted by:
Ellen
Our Roku LT is just a couple years old. Up until a few days ago, I could watch shows like "Cold Case Files" on A&E and some shows on Lifetime. But now when I select one of the shows, the show will not play and after about 30 seconds, it goes back to the "ROKU" screen and starts over. I have done all the updates. Any ideas about what to do at this point? Thanks in advance.    respond to this post

2015-04-15
posted by:
Rich Morris
Valencia, CA
Mlb.TV app will not open up.    respond to this post

2015-04-14
posted by:
Jared walker
Sevierville, Tn
Netflix not loading passed the retrieving page on my roku 2 . Netflix is working fine on all other devices running off the same wifi. I have reset, unloaded and reloaded Netflix. Unplugged the unit from power and hdmi. I've done everything but a factory reset. Help and thanks    respond to this post   (2 responses - view)

2015-04-14
posted by:
Dan
Spanish audio on mlb.tv with roku??

This happens on all my roku's and at friends and relatives also.

Using the MLB channel, I bring up a game and under tv audio feed, I select "local radio".

Until recently, I heard radio coverage in English, while I watched the video feed.

Now it is in Spanish. I contacted MLB.TV and they are looking into it.

If I am just using the audio that comes with the TV feed, it is OK. I prefer to listen to local radio coverage, and love that feature.

Anyone else out there having the same issue - or can you verify if you are not?

Thank you !!    respond to this post   (4 responses - view)

2015-04-13
posted by:
Craig
Roku 3/just recently purchased. Internet through Uverse.

Netflix and PBS stream great. Amazon barely works and Hulu Plus never starts streaming.

Wireless signal is "Excellent" rebooted Roku and Router numerous times. Everything streamed great until a few weeks ago.    respond to this post   (2 responses - view)

2015-04-13
posted by:
Hector Hernandez
I recently notice the roku signal fading in and out in a matter of seconds.
It is very irrotaing. I tried reseting my modem,wireless router and roku box with no positive results.
I called roku tech support. Roku tech support did a update and reduced the speep. The problem persist.
I wonder if roku box is overheating. I would like any helpful advise.    respond to this post   (2 responses - view)

2015-04-13
posted by:
Anonymous
Decided to sync Roku with my iPhone to watch Youtube.
Played well for a couple of hours. Turned it off and now the screen is black. Home button works, but when I select Youtube, the screen turns dark and stays dark.
   respond to this post

2015-04-12
posted by:
Anonymous
Everything I try to play doesnt show,all I get is a pirple screen that says(HDCP unauthorised.Content disabled)I checked my wifi signal is good,its pluged correct does anyone know a solution to this problem    respond to this post

2015-04-12
posted by:
ROBERT WELLS
Las Vegas, nv
I GET NO VOLUME AT ALL. ANY HINTS ANYONE??
   respond to this post   (1 response - view)

2015-04-12
posted by:
Anonymous
I have pretty good luck with my Netflix loading problems since changing the playback speed of Netflix. (Sign into your Netflix account online, go to playback settings, change to "medium" - apparently "high" is the default). Since the speed change I only have the occasional glitch, and closing the Netflix app back to the Roku main screen and reloading Netflix seems to solve any of these problems. Netflix and Roku are apparently working a permanent solution; until then, this works OK.    respond to this post

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