HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2013-12-11
posted by:
Kevin B
, TX
I just got the "unauthorized content" message this evening. I did the device reboot and changed the HDMI ports between the TV and ROKU device to no avail.
As a last option, I tried to perform a factory reset. Now the device won't pass the select language screen.    respond to this post   (1 response - view)

2013-12-11
posted by:
Anonymous
I am having the same problem as a previous person. My roku will not stream Netflix all of a sudden. Everything else streams fine. Not sure what to do....... Pretty frustrating!    respond to this post   (6 responses - view)

2013-12-10
posted by:
Anonymous
I have several and every night after 5 pm, no matter which one is playing, it will shut down and restart. This just started. If it happened once in a while, no problem. But now, EVERY night.    respond to this post

2013-12-10
posted by:
Anonymous
It is quite sad when there are forums for all of the different problems with ROKU. Remote on mine quit a while back. Moved, can't connect it to wireless anymore. Freezes when rebooted. Worthless to me, will be serving its time in the trash. Company may want to fix it before pushing more and more on people to just stop working.    respond to this post

2013-12-10
posted by:
Anonymous
I have owned several ROKU devices since its release, including the original ROKU, the ROKU XD about a year or so later, and more recently, the ROKU 3. I have only one complaint about the last 2 I have. It seems that every few days, the sound will not play on videos, even in the menus. I then have to unplug and manually restart the device. It can be a major annoyance, especially with the older ROKU XD where starting takes over a minute. Sometimes I only have enough time to watch ROKU for a few minutes and restarting the device used to take most of that away. The ROKU 3 does take substantially less time to start, but it is still annoying to have to sit doing nothing waiting for the device to work.    respond to this post

2013-12-09
posted by:
Anonymous
My Roku has worked fine for a few years but now all of a sudden netflix stopped working on it all other channels work and netflix is working on other devices but on roku it pops up a message when i click play on a show or movie its says: your roku player is unable to complete requested action. please try again later. if this problem persists please, unplug your player, wait ten seconds, and plug it back in. We have done this several times but it still will not work!

what do I do?    respond to this post

2013-12-09
posted by:
Anonymous
My Roku has worked fine for a few years but now all of a sudden netflix stopped working on it all other channels work and netflix is working on other devices but on roku it pops up a message when i click play on a show or movie its says: your roku player is unable to complete requested action. please try again later. if this problem persists please, unplug your player, wait ten seconds, and plug it back in. We have done this several times but it still will not work!

what do I do?    respond to this post   (3 responses - view)

2013-12-07
posted by:
Amy
On my Roku 3 the "My Channels" screen is blank until I toggle down to the next option and then back up to My Channels. At that point, all of my channels show up. Any suggestions?    respond to this post

2013-12-05
posted by:
TJ
read the hype, bought a Roku 3, tried wireless connection. Logs in, can't connect. Couldn't get it past the second check box in wireless setup, error 014, 2 hours on my own, 2 hrs with roku tech and reconfiguring my router per his instructions in every way possible, router 23 ft away, still not connected. A day and $90 wasted. Dont say I didnt warn you.    respond to this post

2013-12-04
posted by:
Anonymous
I provide a suggestion to others stuck in the same love hate ROKU relationship that I am in. I recently had a connectivity issue arise that was not the case before. Connection to my router would drop again and again after varying durations. Sometimes multiple disconnects within a single program. While ROKU tips typically blame the network equipment I was skeptical as no other laptop, tablet, iPads, iPods, XBox or Wii was affected, only the ROKU. I finally went into my router configuration and changed the router channel from 6 to 1 and the problem has cleared up completely. Good Luck.    respond to this post

2013-12-04
posted by:
katherine
Lake Jackson, tx
The issue I am having with my Roku 2 is that it shows the ROKU logo then it turns black and says lost signal. Ive had my Roku for about 6 months now. I notice that the light on the box turns bright blue then turns light blue with a little flickering....so ODD! I love my ROKU. Is there a solution to this or am I just needing to invest in another ROKU?    respond to this post

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