HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-01-23
posted by:
Niall
London
My Roku streaming stick has suddenly stopped working with Netflix about a week ago. I keep getting a Netflix server nw 2-5 error message. I have rebooted my wireless hub, uninstalled and reinstalled netflix repeatedly but to no avail. Roku blame Netflix and netflix blame Roku. My sympathies are with Netflix as it still works well on all other devices so there must be a reason why Roku cannot connect. Can anybody help? I am tearing my hair out.    respond to this post

2015-01-23
posted by:
annoymous
I am returning my new ROKU 2 / I just purchased it last week. Worked fine for and few days than it would not connect . My internet went down due I guess to streaming on the computer and Netflix. Well the internet is back after fixing it. But still roku does not work with any of the channels. I called the company Roku and they said it didn't work because of hackers and they will charge me 149 dollars to clean up my computer. I sad let me check with a computer person my brother. Guess what no hackers. I am returning this pierce of crap back to the store. I will be buying a blue-ray player.    respond to this post

2015-01-23
posted by:
Stuart woodman
Melbourne
Hi I've been watching Netflix on a roku lt for about a year and not had any issues until lately. The image occasionally jumps a few frames. It's like a little jump cut and makes watching really annoying. Any suggestions?    respond to this post

2015-01-22
posted by:
Cindy
Why do I have to unplug and restart my roku to get sound?    respond to this post

2015-01-22
posted by:
Jason gray
My ruko stick video plays just fine with Hulu and Netflix. But the sound comes out as if it were in slow-mo with Hulu. Netflix works just fine with the sounds. Does anyone know what I can do to fix this.    respond to this post

2015-01-22
posted by:
Laura Chadwick
Columbus, OH
I have a new roku 3. Every day after turned on and after choice is made, I get a purple screen saying it has been disabled. I can hear the audio. Tech support had me turn off tv, unplug all HDMI cords and electric cord. Wait a couple minutes to let it reset. Then plug everything back in. I have to do this procedure every day. Using wireless router which has excellent strength, 1080 p, Is software bad?    respond to this post

2015-01-22
posted by:
Anonymous
I have a ROKU Streaming stick, when on the Home screen, and as I scroll through the menu with the remote, when I hit News, the stick reloads. I have tried removing power for a couple of day, the reset button on the side of the stick... As it stands I cannot get to Settings on the Home menu to do a factory reset... Time to buy another one???    respond to this post   (2 responses - view)

2015-01-21
posted by:
Anonymous
Netflix works fine on every device except my Roku 3, everything else besides Netflix works on my Roku. I've tried everything. Remove/Adding Netflix channel, resetting the Roku, power off/on of Roku, TRYING to reset the Netflix channel (that only stays on the Netflix logo screen). This is NOT fun. It all started a week ago after 2+ years of flawless performance.
Roku version 6.1 build 5517 on a FiOS 75Mbps connection.    respond to this post

2015-01-19
posted by:
Anonymous
roku device was working great until weekend of 1/16/15. Now when shows go to a commercial - it stutters and hangs... Rebooting roku device does not resolve anything. Some channels say check network connection - even after roku scans network connection, shows internet signal updated and excellent strength. Running 25Mps cable modem - connecting at 75Mps - thru dual channel, high speed router. can watch many of these same shows (crackle, crunchy roll, etc.) on same network - using pc or tablets with no problem...    respond to this post

2015-01-19
posted by:
Angie
Plainfield, In
I have the Roku 2 for almost a year now. I love it but lately it freezes up all the time. If I click over to browse through the channels it freezes and the light on the Roku flashes. It won't move again until the light quits flashing. I then try to move over one space to another channel and it happens again. The flashing continues for about 2 minutes at a time. It is starting to get real annoying. Then it has been resetting itself frequently lately. It doesn't happen as much as the other issue but the two combined is really agitating! Is anyone else having this issue?    respond to this post

2015-01-19
posted by:
Tom Koshy
I bought a Roku 3 with Dishworld in dec 2014. Everything worked perfectly fine for about 1 month. Now it freezes with the Roku dancing screen. I have to unplug the device and connect again. then it will work for a while and it freezes again. This is driving me nuts. What is the issue? Isnt Roku reliable? I should have picked up Amazon or Apple product. Does anyone else have this issue?
Thanks
Tom    respond to this post   (5 responses - view)

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