HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-06-22
posted by:
Rob Leavitt
I've had two units for at least a year or more. No problems with either of them. One (#1) was connected to an older TV using mini to RCA cables. The other (#2) used an HDMI cable to connect to a newer TV. We upgraded the older TV to be able to access the internet. Connected Roku #1 using an HDMI cable (for the first time), and it just died. No light no nothing. Took Roku #2 and plugged it into the new TV, no problem. So... Roku #1 appears to have had a wiring issue that caused it to die when connected through the HDMI connector.

Too bad I hadn't tried using the HDMI connector when it was new, and replaceable for free...
   respond to this post

2014-06-22
posted by:
Anonymous
I have lost everything on 2 units,,,,,, all I get is a no signal message on the screen,,,,,,,, I have unplugged the units and hit the reset button,, but get nothing,,, just a blank screen,,,,,,,,,,, any ideas??
   respond to this post

2014-06-22
posted by:
Anonymous
Netflix stopped working on Roku. Red screen then nothing. Works fine on my computer. I have unplugged the damn thing and even tried removing the channel and reinstalling it. Not working, Then I deleted Netflix, powered off the Roku box for about a minute, re-powered the box, and then reinstalled and signed into Netflix. It NOW WORKS.    respond to this post   (5 responses - view)

2014-06-21
posted by:
Anonymous
Same as everyone else. Netflix worked fine on my Roku until a few days ago. I've unplugged, waited, deleted and reloaded the channel. All I get is the red screen. Netflix is working fine on my Sony. Why isn't there anything out there responding to this problem from roku.
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2014-06-21
posted by:
Anonymous
Roku was working fine up until a couple of days ago when it kept freezing up. Now it won 't do anything - can't get any connection at all. Any suggestions??    respond to this post

2014-06-21
posted by:
Anonymous
Had the same problem as everyone else - netflix wouldn't load on my Roku3. I deleted the channel, unplugged the unit for about 5 minutes, restarted the unit and reinstalled netflix. I had to re-enter my account details, but it's all good now.    respond to this post

2014-06-21
posted by:
Anonymous
Same as everyone else. Can't load Netflix. Other channels (Amazon, Hulu+) taking longer than usual but load. No changes to internet so must be a Roku update. Why no response from Roku?    respond to this post

2014-06-21
posted by:
Anonymous
All I get is a the red neflix screen, can't get Netflix to work. Other channels fine. Have never had a problem with Netflix with this roku/router/tv before. What can I do?    respond to this post

2014-06-20
posted by:
Mitch
San Mateo, CA
Netflix used to work fine on my Roku. Now I have the same Netflix Red Screen on Roku everyone here is describing. Netflix works fine on my PC    respond to this post

2014-06-20
posted by:
PanPan
Birmingham, Al
I purchased a roku 3 a couple months ago from Target and all the apps work fine,except for hulu plus. It reboots everytime I press hulu plus. Doesn't even load.
My other roku2 worked fine , for the most part. It would at least load and I could get through my shows. It's all on the same configuration, so I don't understand. What the hell, hulu?!!...or Roku?!! Hulu was my go to channel. What can be done?    respond to this post

2014-06-20
posted by:
Anonymous
Me too. Red screen never loads. Is fine on iPad.    respond to this post

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