HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-12-27
posted by:
Anonymous
I have a problem with constant reloading YouTube with live streaming. Having to go out and come back in. Any suggestions? Thanks.    respond to this post

2015-12-26
posted by:
Bob
, CA
Recently my Roku stopped giving me a video feed Though the menu still shows normal and I can pick from Amazon , Netflix HBO etc and I can choose programing from those channels but the content video is gone I still have audio and a purple screen with an error message stating...... "HDCP unauthorized. Content disabled" ......... HELP anybody..ANYBODY??    respond to this post   (1 response - view)

2015-12-25
posted by:
frank guza
hamburg, mi
We just unboxed our new Roku 3 player, followed the instructions to the letter and the damn thing does not work at all. All we get on the TV screen is no signal. We've been through all of the troubleshooting procedures and nothing. You would think that these things would be checked before they're set out on the shelf. As far as my skill level goes, I've replaced motherboards, hard drives and power supplies on my computers, so I don't think I forgot to plug something in. Real unhappy with this purchase.    respond to this post   (4 responses - view)

2015-12-23
posted by:
Mr Yellowdawg
I have a Roku 3400X MHL stick that balks when the TV is turned off. Everything works after using regular TV channels or watching a DVD and going back to the MHL input. When I turn the TV off at night and turn it on in the morning the Roku is unresponsive. I have to push the stick's reset button to get back to the home screen. Does anyone else have this problem and what can be done about it short of leaving the TV always on?    respond to this post

2015-12-22
posted by:
Josiah
So, I had no clue that Roku dropped support for "older" models a few months ago. No more updates. I did a factory reset last night, only to discover that my device won't update at all. It's a paperweight now. The company's advice for owners of older models is to buy a newer model. I will no longer be a Roku customer. Good luck everyone!    respond to this post   (1 response - view)

2015-12-21
posted by:
Josiah
My 3-4 year old Roku has been acting strange for a few weeks. It's been resetting randomly, and often getting stuck at the ROKU boot screen. I decided tonight I would do a factory reset to try to get a fresh start. Whoops! After the reset, it goes to the "let's get started" page. I set-up my wifi and it tells me there are updates available. When I click OK, it spends about 10 minutes "updating" and then brings me back to the same "Let's get started" page. It asks me to set up my wi-fi, then tells me there are updates available. It's been stuck in this loop all evening. Guess it's time to toss it...    respond to this post   (1 response - view)

2015-12-21
posted by:
Mike
Batavia
Netflix can't completely load the program on my Roku 3. Other things do work fine.    respond to this post

2015-12-20
posted by:
Eddie
I have a Roku3. There are problems with resolution with YouTube. Not displays HD. I have the Chromecast and a SamsungSmartTV with YouTube and the resolution is good. But in Roku3 is not the same. In Roku forums this problem appears sinces April2015. If you have the YouTube app without sign your Google account YouTube works perfectly with Roku. If you register your account the problem appears. I see YouTube in Roku now without sign in. The other apps, Netflix etc works without problems, only YouTube have this situation. Roku needs to resolve this problem because is real. The resolution is low with YouTube videos when sign in the Google account. Without sign in the problem dissapears.    respond to this post

2015-12-19
posted by:
Anon J
I have had my roku for a year and a half with no problems. Suddenly the screen started blinking off and on. Video, black screen, video, black screen. It is a couple seconds on each. It does it whether I am on the home screen or any channel. I can unplug it and as soon as it is plugged back in it starts blinking again.    respond to this post

2015-12-19
posted by:
Anon J
I have had my roku for a year and a half with no problems. Suddenly the screen started blinking off and on. Video, black screen, video, black screen. It is a couple seconds on each. It does it whether I am on the home screen or any channel. I can unplug it and as soon as it is plugged back in it starts blinking again.    respond to this post

2015-12-19
posted by:
James Firestone
York, Pennsylvania
I am having the following problem:
Whenever I play any movie or TV show, the entire screen turns a shade of purple and I hear the audio of the show but cannot see the picture.
If I fast advance the show, I see a small screen with the current screen.
Anyone else with the same issue?    respond to this post   (4 responses - view)

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