HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-02-21
posted by:
gerard downey
glenside, PA
I was viewing something on my roku and suddenly it stopped and I have ROKU jumping up and down on my screen. Every minute or two I get a "no signal" message. I would just like to get those damn letters from jumping up and down. I have used this box for years and never had a problem now it is just "jumping ROKU."
Any ideas, from anybody. i am relying on the kindness of strangers.
   respond to this post   (7 responses - view)

2015-02-20
posted by:
Andy
Olive Branch, MS
I bought a roku stick with remote about 3 weeks ago...The remote has stopped working (replaced batteries, didn't work). I downloaded app on Iphone which is not great, but ok...but rest of family doesn't have an IPhone and I'm not home all the time. Unfortunately, I can't find box or receipt. BUT ITS BRAND NEW! Can't find way to contact company...Just blogs. Any suggestions?    respond to this post   (1 response - view)

2015-02-20
posted by:
Alfonso
Valley Stream, NY
I am sometimes unable to watch any WWE Network programming for weeks at a time on any of my Rokus (I have them all over the house: Roku 2's, Roku 3's and a 40" TCL Roku TV.) The WWE Network app moves extremely slow from screen to screen, and whenever I try to play any programming--streaming or on demand--I get the same error message: "Network Error: Please check your network and try again." As far as I know, my network is just fine. I've had technicians from my Internet provider, Optimum, come to my home and check the speeds, and they say everything is fine. And other streaming content, like Netflix, works just fine on my Rokus. WWE Network customer service has been of no help. They just tell me to remove the app, unplug the Roku, then download the app again. That doesn't work.
What's strange is that, after several days or weeks, the WWE Network will go back to working just fine, sometimes for weeks at a time. And then I get the error message again, and it's another several days/weeks of this.
Any suggestions would be greatly appreciated.
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2015-02-18
posted by:
Anonymous
last night and tonight my roku is doing crazy stuff, continually stopping and reloading. i reset my cable modem and high speed wireless and have restarted my roku multiple times. my speed is 28mbps download and 8 mbps upload. everything in my home functions well. just my roku.

don't know exactly what to do. it drives me insane took 20 minutes to see the last 3 minutes of a movie last night. it started the same stuff tonight when i got home. wife watched it all day without a single problem.

thought it was our internet but it is solid and very fast, must be my aura    respond to this post   (5 responses - view)

2015-02-18
posted by:
Jerry A
I am 70 years old and have a ROKU 3 and have never had an issue with anything! It is not a ROKU issue it is a problem with the status of your connection and the speed provided by your internet service provider, use a speed tester that you can find for free on download.com not one that your provider says to use. GOOD LUCK    respond to this post   (2 responses - view)

2015-02-18
posted by:
Anonymous
ROKU 3 keeps restarting or rebooting every time I select the YouTube channel. How to fix???    respond to this post

2015-02-18
posted by:
Anonymous
BAKERSFIELD
My cousin just gave me a ROKU 2 XD and there is NO remote, I have no way of getting another one or a universal, my iphone 4 wont let me operate the Roku either. How can I do an initial set up and operate my ROKU? PLEASE HELP!    respond to this post   (1 response - view)

2015-02-17
posted by:
Anonymous
Is anyone us having problems with Netflix on roku? It olays on my Apple tv, but not working on both Roku 3...    respond to this post   (3 responses - view)

2015-02-17
posted by:
Eric
The YouTube channel on my Roku 3 keeps logging me off YouTube. Playback will stop right in the middle of a video. I can't go more than 30 minutes anymore without YouTube asking me to log in again (which is a pain to do, as it requires you to re-register your Roku with a phone or PC). It used to almost never require me to log in once I had registered my Roku the first time.    respond to this post   (1 response - view)

2015-02-17
posted by:
J
Canada
Why is only one of my Roku boxes not streaming netflix?? I can select any damn show off of netflix but it won't play! This is starting to get old! The damn thing is less than 2 months old! It's creating sound on the tv as well that sounds like a disk spinning. The problem is yours; netflix plays on my sons Roku and on the xbox in the livingroom. Why the hell do we pay out the ass for a product that is truly inferior! Fool me once shame on you fool me twice shame on me! Google chrome is looking better and better! And fear not I promise I will share my experience with everyone ;)    respond to this post

2015-02-16
posted by:
Linda Rockhold
Aurora
My Roku's stuck!

help!!!    respond to this post   (2 responses - view)

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