HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-04-14
posted by:
Anonymous
I bought Roku4 2 weeks ago. It's been working fine, but it cut out and all I get is a black screen with a picture icon. It displays ok and Enter on the bottom, but the remote can't get it to do anything. HELP!!!!    respond to this post

2016-04-13
posted by:
Anonymous
, MI
We have had a Roku 2 for about three years now. Last month, Netflix app decided to give up the ghost. All other apps on the Roku work, Netflix works on other devices, and we've tried about everything either of us can find that was recommended. Clicked into it today just to see if it decided to stop being moronic, and it's now "Retrieving" which is further than it's gotten in at least three weeks. We'll see if it goes anywhere... if anyone else has a similar issue and has fixed it, I'd love to hear about it! Thanks!    respond to this post   (1 response - view)

2016-04-08
posted by:
Anonymous
We use our Roku mostly for Netflix. A few days ago, Netflix stopped working on our Roku. It works on other devices and we can watch other channels on the Roku but Netflix sticks on the "retrieving" page and will go no further. We let it "retrieve" for over two hours but it would never go past that screen.    respond to this post   (2 responses - view)

2016-04-07
posted by:
Jo
Hello everyone,

I have been having this issue for over a week now. I recently bought a roku 4 and recently, Hulu videos won't load. The green bar appears but it takes so long to load, it eventually "times out". For now I have been using Chrome Cast, to stream from the Hulu desktop website to my TV. Has anyone had similar issues and if so, does anyone have any suggestions?
Thank you!
Jo.    respond to this post

2016-04-06
posted by:
SMB
Parker, CO
I have been having problems recently. Didn't realize it was the roku. Thought it was my internet. We keep getting a message while watching Netflix ...the screen goes black, then it states "retrieving". Sometimes it will only happen once or twice. The other day, it happened so many times, we gave up trying to watch the show. We have an older Roku 2, but never updated the system to our knowledge, unless it ran an auto update. Any ideas would be greatly appreciated. Thanks!    respond to this post   (2 responses - view)

2016-04-03
posted by:
jen
I have the Roku stream stick and when I try to use Hulu it tells me "we have encountered a problem communicating with our servers". When I try to use Netflix it just goes to a black screen.    respond to this post

2016-04-02
posted by:
Anonymous
ROKU player won't retrieve MLB.TV It makes the connection but once I select the game to watch the screen moves to the retrieve mode and then defaults back to: "watch game". the game itself won't play. I have contacted both ROKU and MLB.TV and service techs from both places were unable to fix the problem.    respond to this post   (23 responses - view)

2016-03-31
posted by:
Anonymous
brand new Roku 4 keeps restarting. I feel like this was a waste of (a lot) of money!    respond to this post

2016-03-30
posted by:
Anonymous
I have 3 roku 1-3. And for a week now all 3 have randomly reset. And I mean constantly. It Happened a month ago, and then it stopped. But now it's back and almost useless to watch. This is really annoying, you can't watch tv. I have done all the unplugging, and switch them around and it's the same thing. It was already horrible trying to use the TWC app on Roku, now add this. Is anyone else having this problem (while watching, Roku will randomly reset itself, like when you unplug it. And it goes to home screen). In 1 hour it happened 5x. Can anyone help?!    respond to this post

2016-03-28
posted by:
Mickey
Fairbanks, AK
[1] My Roku3 screensaver is set to "time & weather", and has worked perfectly for several years - up until a few days ago. Now, only the time is shown. The settings haven't changed, and I even tried manually checking for software updates and cold booting the Roku a few times with no success. What happened to the weather display during screensaver operation?!? [2] I am really getting sick of seeing channels magically appear in my lineup that I never requested! How dare you, Roku! [3] I've been seeing a LOT of buffering issues lately with the Roku that are not present when I access the same channels / web sites on my PC over the same network. Both my computer and the Roku3 use a wired connection to my router, so interference is not an issue.    respond to this post

2016-03-28
posted by:
Beatrice Heath
Moorestown, NJ
I own a roku 2XD serial# 12g2CW017915 version 7.0 build 9044.lately I have been having trouble with it .I am not sure what the problem is but it seem to freeze up especially on Netflix. I have complained to them but with no feedback from them. If I turn the tv off and restart roku it clears up until it goes to the next showing Then it won't move. I have changed the batteries and put new ones in the remote but that does not help . This is my second Roku so it's not like I am new to this but I find it very upsetting for it to freeze up in the middle of a movie. What can be the problem and can you fix it?    respond to this post

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