HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-06-06
posted by:
Ashley
We are having the same issues. Netflix works fine on iPad, Surface, Apple and Android phones. But the Netflix channel on the roku was the red screen of death for a few days until I tried pressing the "OK" button multiple times. It got us to the home page but now it is stuck on the retrieving page. I hope someone is working on fixing this problem!!    respond to this post

2014-06-05
posted by:
Anonymous
We have 2 Roku boxes. One we have had for over a year, the other we recently purchased a couple of months ago. They are obviously hooked up to 2 separate TVs. Today, they both stopped working. The main menu comes up, (both TVs), the lights are blinking (both Rokus), but the screen is frozen on both. We are completely perplexed. Any ideas?....Thanks!    respond to this post

2014-06-05
posted by:
Anonymous
I was getting"your title is not available" on Netflix and just spinner on every other channel. Have reset factory setting, unplugged and re plugged my Internet and both Roku receivers. Have removed Netflix, restored factory settings, pushed the key sequence as previously suggested. When I go to add channel it spins and then returns me to "add channel" this happens on Netflix and others, too...    respond to this post

2014-06-05
posted by:
Anonymous
I am having the same problem with Netflix as others. The channel freezes on the starting red screen, but will open after pressing the OK button numerous times. After an episode plays it freezes again when a new episode is starting up. Again, after pressing OK numerous times it starts up, although not always.    respond to this post

2014-06-05
posted by:
Anonymous
I too am having problems with netflix. The red screen persists despite all the mechanations listed. I have no trouble with any other channel. I did get it to go to the screen that displays all the empty genre boxes. It was working fine until about 2 weeks ago. Can't roku and netflix solve this together?    respond to this post

2014-06-03
posted by:
Anonymous
I have the ROKU 3 and some shows on Netflix and Amazon are not putting out sound. I have to manually go into the audio & subtitles to change it to audio stereo in Netflix but I cannot do anything for Amazon. I have a Vizio sound bar and I called them but they say it is not their problem. We also have an XBOX and the sound works in all the apps so that is what makes me think it is the ROKU. Any suggestions?    respond to this post   (1 response - view)

2014-06-02
posted by:
Anonymous
I also had the same problem with Netflix displaying the initial red splash screen and then progressing no further. The six-button-mashup described by previous commenters worked, but makes absolutely no sense. Here's hoping that Netflix and/or Roku update their software quickly, because this reflects badly on what has otherwise been a great product and service. Someone needs to review their QA process.    respond to this post   (1 response - view)

2014-06-02
posted by:
Anonymous
I had the same issue, and used the key sequence (pause, fast forward, rewind, ok) mentioned earlier and it worked!    respond to this post

2014-06-02
posted by:
Doc
I, too, experienced the Netflix red screen of death for the previous several days. All other Roku channels working fine...
netflix works on Mac and iPad.

Two nights ago, I deleted Netflix, rebooted Roku, reinstalled Netflix.

Red Netflix splashscreen persists.

Suddenly Netflix started working yesterday. Just one minor problem; skipped ahead 4 episodes of where we werein MadMen ;-(    respond to this post

2014-06-02
posted by:
Anonymous
Netflix would not load on Roku. It was working fine then froze last few days. I tried everything. It was stuck on the main RED page.

I remove Netflix then disconnected the power chord.

i plugged it back in and add NETFLIX.

It's working fine now.    respond to this post

2014-06-01
posted by:
jon
I Have the same problems with the Roku. I need to get my money back as this product is beyond in effective...it is a complete scam!!    respond to this post

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Roku Problems