HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-08-03
posted by:
Anonymous
we have a roku player it came on by itself, and we now have a frozen red netflix bar across a grey blank screen, will do nothing remote won't work either what a pain any help for this situation.    respond to this post

2014-08-03
posted by:
Walter
My roku has had several problems before that seem to work themselves out now its saying 'your roku is unable to complete the requested action. Please try again later. If problem persists, please unplug your player, wait 10 seconds, then plug it back in.' We've done everything it said to do and it keeps doing this so far its been going on for more then a day and im worried itll keep doing this.    respond to this post   (2 responses - view)

2014-07-31
posted by:
Kalon Wilkins
McDonough, GA
My Roku keeps turning itself on. Why is it doing this? Is it turning itself on trying to do an update? or is it turning itself on when I am not touching a single button on the remote? Then why does this situation continue to happen? or How can the Roku turn itself on when I am not touching a button on the remote? That's highly odd for a user or an owner that uses or owns a Roku. How to stop the Roku from turning itself on when not in use? Is this problem fixable or unfixable? Then I guess the Roku updates itself constantly and this problem cannot be fixed at all. Plain and simple. I never had the Roku turn itself on like this before ever in my life.    respond to this post

2014-07-29
posted by:
bud
denham Springs, La
My roku 2 box should be wireless but seems not to work. I have a HIMI cable connected from box to tv. The connection
on back has a A/V not connected to anything. The light on box blinks but not working.    respond to this post   (1 response - view)

2014-07-28
posted by:
Anonymous
Worst customer service other than maybe Comca$t.... I spend 40 min waiting for a chat, then 30 min trying to talk to a rep. In 25 min she sent me 7 messages (not including the first) and then when I brought it up she disconnected me.

****BUY AN APPLE TV, NOT A ROKU****


Below was my chat...
--------------------------------------------

SM - Celle Jane B
Hello Tom. How may I help you?

Tom
my roku has not worked properly since the day i bought it.

the first time i turned on my roku it froze up and i had to reboot it. then after messing with it a little bit i was able to load some apps but they have never worked right. its as if the roku has no working memory. netflix would always loose my login and eventually apps would not install at all. then yesterday, netflix would just do a hard reboot of the device everytime you click on the app. Im an IT tech so i uninstalled the netflix app and reinstalled... same problem. I did a hard factory reset, holding down the microswitch in the back of the device and it took half an hour to reboot and locked up on the roku screen like when i first got the device. after power cycling it, i was able to get it to boot but when linking it will not hold the account or download any of the apps...as if there was no working memory.

SM - Celle Jane B
Sorry about that. Let me help me with that. May I have the serial number of your Roku device?

Tom
************

SM - Celle Jane B
Thank you

May i ask what is the last page you see on your screen after you linked your accnt?

Tom
i have an empty my channels page

SM - Celle Jane B
Did you Scroll down and click on continue?

Tom
yes i went through all the menus and linked it though my browser

SM - Celle Jane B
Kindly unplug your Roku device and plug it back in?

Tom
ive done that several times, it loses all its settings and goes back to the first boot language page

SM - Celle Jane B
Can you check your account? Go to your account page

Tom
its listed with no name under the linked devices

are you still there

SM - Celle Jane B
Yes I am still here

You rated our customer service as bad.
SM - Celle Jane B
There is no device linked in your account?

Tom
it is listed as linked

is there a fix for this? its taken you 25 minutes to send me 7 short messages

SM - Celle Jane B
Thank you for your chat. Feel free to contact us again.

SM - Celle Jane B has closed the chat.    respond to this post

2014-07-27
posted by:
Anonymous
my roku stops all together in mid-show. Or spends a lot of time reloading. Every night we have this problem.
   respond to this post

2014-07-26
posted by:
Aaron Hagerman
Westland, MI - Michigan
I have so many roku problems. Starting with the remote that goes through periods of total unresponsivness making it as useful as a paper weight. It also freezes all the time and loses connection to the internet. Your product is terrible, I am watching the roku home screen right now because the remote won't work. Please nobody buy this POS!    respond to this post   (2 responses - view)

2014-07-22
posted by:
Anonymous
Roku support recommends removing the Netflix channel and then re-adding it.

Kindly follow the below steps to remove and add the channel:
1. From the Roku home screen
2. Select "My Channels"
3. Highlight the Netflix channel
4. Click the Star* button
5. Select remove channel
6. Confirm channel removal
7. Unplug the power cable from the Roku player and after 30 seconds, re-plug it
8. Again select the channel and choose “add channel” to your home screen.

This worked for us. Netflix is working perfectly on our Roku XS once again!    respond to this post   (4 responses - view)

2014-07-21
posted by:
Meg Dean
Haverhill, MA
I tried watching Netflix this morning and everyone sounds like they have a cold! I tried a streaming movie and they all sounded weird too! Netflix sounds fine through the PS3, so I know it's a Roku issue...ideas???    respond to this post

2014-07-20
posted by:
Michele Paegel
St. Peter , Mn
I was watching a movie on Netflix that needed subtitles so I turned them on. Started the movie and the sound was all messed up. This happened once before a few months ago but seemed to work itself out. The sound is super slow and drags. I turned off the subtitles, nothing changed. I switched the audio and that didn't fix it. I went into a few other channels including Pandora and the sound is bad on each. I did a factory reset but no change. Anyone else have this problem?    respond to this post

2014-07-20
posted by:
Kevin
Houston
Netflix wont retrieve video stream on either a 2xd and a 2 while they both used to work perfectly. Bought new router this week, all other channels stream perfectly including amazon. Netflix works perfect on PCs or android apps.

Strangely if I log the roku onto my "guest" wifi account netflix works fine but the roku of course cant see my dlna server for other content. As soon as I log back onto the regular network wifi netflix hangs on "retrieving" stream.    respond to this post   (1 response - view)

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