HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-04-23
posted by:
GARY ROBERTSON
Russell Springs, Kentucky
my roku blinks my tv screen says no signal    respond to this post   (1 response - view)

2015-04-22
posted by:
Thomas Foty
MLB has not worked the last two days on my Roku 2. Gets as far as "retrieving" .. but gets stuck there .. sometimes freezing a rebooting. I have it on ethernet, with reserved IP address from the router and my other channels seem to work fine.    respond to this post

2015-04-22
posted by:
Anonymous
My Roku XR (same as image above) is working again!

After trying countless times to get my Roku to work by pressing Home x 5, etc. I finally got it to work again by doing a hard reset.

NOTE: I could not find a reset pin hole on the ROKU XR -- I finally found somewhere on the web how to locate the reset pin hole.

The reset pinhole is located on the bottom vented area (bottom as in image above) in one of the ventilation slots -- just below the barely visible word, "reset."

I did a hard reset by pushing the hard-to-find reset button for 15+ seconds.

Note: The default reset screen comes up in 4:5 view. Screen instructions are very hard to read.

I had to go through several screens before I was able to change screen size to one compatible to my tv, 720HD.

Now I am reconnecting all my accounts....    respond to this post

2015-04-22
posted by:
Anonymous
Same as everybody else. Roku keeps on looping. I have tried HOME x5, etc... still not working.    respond to this post

2015-04-22
posted by:
Anonymous
why am i posting about issues that other people have posted a week ago. its the same issues, audio but no video, plays then returns back to the launch page. does roku even bother addressing their own issues?    respond to this post

2015-04-22
posted by:
Anonymous
It seems like we all have similar problems. I constantly get a Check Network or Not Connected to the Internet message. I have no desire to keep troubleshooting this and am taking it back to Best Buy for a refund!    respond to this post

2015-04-21
posted by:
22801
Harrisionburg, Virginia
my roku keeps turning off for 1second then turn back on.    respond to this post

2015-04-20
posted by:
ROKU DISTAIN
Turn on the ROKU, TV and, of course, be connected to your ISP.

Check your remote and be sure you know where the HOME,UP, RW AND FF buttons are located.

You need to enter the following key sequence, be sure you press each button carefully, and allow 1 second between each key press.
Press HOME 5X times allow 1-2 seconds between button press, UP 1X, allow 1-2 seconds before pressing RW 2X and finally press FF 2X allowing 1-2 seconds between each button press.

The sequence again, HOME 5X, UP 1X, RW 2X, FF 2X.

The screen will act weird after some of the buttons are pressed, keep going on with the sequence. In 10-30 seconds you will see the bouncing R O K U letters and sound. Press OK and you will see the original screen. Select your desired channel and press OK.


WOW, IT ACTUALLY WORKS!
   respond to this post   (2 responses - view)

2015-04-19
posted by:
Anonymous
I just posted that last comment and I decided that I would like to hear back from you. Thanks for whoever made this site. It's nice to blow off some steam!    respond to this post

2015-04-19
posted by:
Anonymous
G have had so much trouble with my Roku.Player. First they wanted me to sign up for weather 4 us for 4 dollars per year. When I was unsuccessful at that! Called customer service and they told me my system had been hacked and it would cost me 77 dollars to fix.That didn't sound right to me. I called again the next day and some middle eastern man told me the same thing but now it would cost me 199 dollars. What a scam. Beware,

   respond to this post

2015-04-18
posted by:
Liz
My Roku boxes stopped working 1 by 1 over the last few days. I can still hear channels but the video is gone. I have Netflix on my Tivo and I can watch it fine on that. So its not my t.v or my internet. My Roku is up to date with all downloads. Did something happen?    respond to this post

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