HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2014-06-05
posted by:
Anonymous
I am having the same problem with Netflix as others. The channel freezes on the starting red screen, but will open after pressing the OK button numerous times. After an episode plays it freezes again when a new episode is starting up. Again, after pressing OK numerous times it starts up, although not always.    respond to this post

2014-06-05
posted by:
Anonymous
I too am having problems with netflix. The red screen persists despite all the mechanations listed. I have no trouble with any other channel. I did get it to go to the screen that displays all the empty genre boxes. It was working fine until about 2 weeks ago. Can't roku and netflix solve this together?    respond to this post

2014-06-03
posted by:
Anonymous
I have the ROKU 3 and some shows on Netflix and Amazon are not putting out sound. I have to manually go into the audio & subtitles to change it to audio stereo in Netflix but I cannot do anything for Amazon. I have a Vizio sound bar and I called them but they say it is not their problem. We also have an XBOX and the sound works in all the apps so that is what makes me think it is the ROKU. Any suggestions?    respond to this post   (1 response - view)

2014-06-02
posted by:
Anonymous
I also had the same problem with Netflix displaying the initial red splash screen and then progressing no further. The six-button-mashup described by previous commenters worked, but makes absolutely no sense. Here's hoping that Netflix and/or Roku update their software quickly, because this reflects badly on what has otherwise been a great product and service. Someone needs to review their QA process.    respond to this post   (1 response - view)

2014-06-02
posted by:
Anonymous
I had the same issue, and used the key sequence (pause, fast forward, rewind, ok) mentioned earlier and it worked!    respond to this post

2014-06-02
posted by:
Doc
I, too, experienced the Netflix red screen of death for the previous several days. All other Roku channels working fine...
netflix works on Mac and iPad.

Two nights ago, I deleted Netflix, rebooted Roku, reinstalled Netflix.

Red Netflix splashscreen persists.

Suddenly Netflix started working yesterday. Just one minor problem; skipped ahead 4 episodes of where we werein MadMen ;-(    respond to this post

2014-06-02
posted by:
Anonymous
Netflix would not load on Roku. It was working fine then froze last few days. I tried everything. It was stuck on the main RED page.

I remove Netflix then disconnected the power chord.

i plugged it back in and add NETFLIX.

It's working fine now.    respond to this post

2014-06-01
posted by:
jon
I Have the same problems with the Roku. I need to get my money back as this product is beyond in effective...it is a complete scam!!    respond to this post

2014-05-31
posted by:
Anonymous
I have the Roku streaming stick, mainly for Netflix and it had been working great. I tried to bring up Netflix yesterday and all I get is the Red Screen. I tried the key sequence(Pause, FF, RW, OK) someone mentioned earlier and that brings the Red Netflix screen down but then shows empty categories.
*
   respond to this post   (2 responses - view)

2014-05-31
posted by:
Enigmadan
I have a Roku HD, and all my channels work fine except Hulu, which constantly hangs during shows, lags terribly when trying to pause or play after pausing, sometimes it won't respond at all. I constantly have to use the reset button on the bottom of the Roku, so I can start all over. I thought maybe this was hulus fault, but after seeing other posts here about Netflix, I wonder, is it actually the Roku player?    respond to this post   (1 response - view)

2014-05-31
posted by:
ray
As of today, I have received no response back from the following 'Netflix/roku' issue .......

Welcome to LiveChat
UK - Neethy R
Roku Streaming Professional
Good
UK - Neethy R
Hello ray. How may I help you?
ray
roku has changed the way Netflix displays it's movie selection. no more genres!?
can't browse movie genres.
IT's Bad.
UK - Neethy R
Not to worry. Let me help you with your concern.
I see that you have two different Roku models. Do you have the issue with Netflix on both the Roku's?
ray
I have 3 roku's
Yes on two...i'll have to check the 3rd....
UK - Neethy R
Yes please.
ray
the 'watch instantly' listing is gone on all three.
UK - Neethy R
Do you have this option under Netflix in any of the other device like a bluray or on your computer?
ray
on computers and android tablets I can get to genres
UK - Neethy R
Okay. Please give me few minutes to check with my resource.
ray
thank u
UK - Neethy R
Thanks for your continued patience.
Let us try to troubleshoot one box and see if the issue is resolved.
Please go to settings>system update>check for updates.
Let me know how it goes.
ray
I have done before...but will do again.
UK - Neethy R
Thank you.
ray
all 3 have current updates...build versions are different...different models.?
UK - Neethy R
Yes, the version will be different for each models.
have you tried removing and adding the channel?
ray
no.
should I try?
UK - Neethy R
Okay. Please try that on any one of the Roku. Choose the channel>push the * button on the remote>select remove.
Please let me know once the channel is removed.
ray
removed from XD box
UK - Neethy R
Okay. Please unplug the power connector from the back of the Roku, then reconnect and wait for it to power up.
ray
re-powering
UK - Neethy R
Okay. Once you get the Roku home screen please add the channel from the category "movies & TV" under channel store.
ray
k
UK - Neethy R
Once the channel is added, please check if you have the category back.
ray
it wants me to sign back in
UK - Neethy R
Please log in to the Netflix channel on Roku.
ray
k
no change
UK - Neethy R
Okay. May I know since when you are facing this issue?
ray
it started about a month ago.
UK - Neethy R
Okay. There could some changes made by the channel vendor on Roku. I would suggest you to contact the channel vendor Netflix to check on this.
8:17 am
ray
already have.....no luck...they said contact u guys
8:19 am maybe roku should contact channel vendor and say what's u with u guys?
U guy’s vs. U guys…and the consumer takes it in the rear.!
UK - Neethy R
I am sorry Ray, please give me 2 mins
ray
k
am sorry Ray, please give me 2 mins
ray
k
8:28 am
UK - Neethy R
Thanks for waiting.
8:29 am Let me refer this case number to our technical team and check the issue.
8:30 am For that I need few information.
ray
k
k
UK - Neethy R
Please press the
Home 3x, Up 2x, Left, Right, Left, Right, Left. You will get the channel version info screen. Please provide me the Netflix channel version.
Did you get the screen?
ray
ver 3.1 on xd model
UK - Neethy R
Are you referring the software version of the Roku?
ray
ver 4.1 on model 3
o yhis is Netflix ver
UK - Neethy R
Thank you for the information.
We will get back to you when we receive an update from our technical team.
ray
ver 3.1 on xs model
8:39 am
UK - Neethy R
Thank you for the information.
Have a good day!
ray
how will u get back to me?
UK - Neethy R
Through email. Your email address in our records is .........
ray
thanks Neethy for your time.
8:40 am
UK - Neethy R
It's my pleasure Ray.
Take care. Bye!
Thank you for your chat. Feel free to contact us again
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Roku Problems