HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-01-05
posted by:
KB
Received my Roku as a gift on Thanksgiving. Always had a problem with downloads stopping at 25%, sometimes several times in an hour or two. Tonight I changed my sound settings from stereo to surround. Now there is sound on surround and the sound in stereo is slow motion gable. No I have no sound.    respond to this post   (1 response - view)

2015-01-05
posted by:
Danno7176
My Roku 2 XS model 3100X started to hang up too. I got it as a gift at Christmas 2011 and it has worked well. In fact, I was like the posted child for Roku! I should get a commission! All of a sudden, not so much. I have noticed other people seem to say that it was around November 18 that theirs started to act up, and now that I think about it, that is about the time I noticed it as well. I contacted Roku (lack of) support and all they could tell me is check your internet speed. It has been working fine, and so is everything else on my network. It has been suggested that I roll back the software. Is that the solution? Won’t it just update again tomorrow? I just bought my wife the streaming stick. Am I gonna have problems with it as well? Any help or advise would be greatly appreciated, ‘cause it looks like Roku isn’t going to help. Do I need to by an Apple? Not my first choice, as I am not a fan of Apple. Does anyone send any of these to Roku? Thanks!    respond to this post   (5 responses - view)

2015-01-05
posted by:
Larry
Summerville
Surprising roku is still selling units..i have had and continue to have same problems as others here. First roku2 received as gift last Christmas. Once hooked up, dropped ic, slow load speeds, buffer reloads, etc..Netflix especially. Sent back and got roku3. Seemed better initially, but then same old same old. Support is a joke. Tried wtg in cue two or three different times for online chat 42 to 96 mins...it dropped me both times when under 7 and 4 mins respectively..won't try that again. Once when called in, after wait, found out needed to check my modem and router/settings or install on a better t Modem and router setups for wireless all good. (works great for 2 laptops and 2 other smart TVs...go figure). HDCP unauth..msg is latest. Unplug/replug power on roku sometimes fixes...problems connecting to internet also often an issue...like roku goes brain dead..multiple re-attempts seems to work eventually....all to just watch a Netflix movie. Tried all other suggested fixes (deleted/readded channels) but still get often. More trouble than worth when 2 other smart TVs work fine. When finally wkg, can watch that session mostly ok, but next day may start probs all over again.    respond to this post

2015-01-04
posted by:
Anonymous
Netflix is queing anything I'm trying to watch up to 93% and not loading. What's up?    respond to this post   (4 responses - view)

2015-01-04
posted by:
Linda
Bought Roku today, hooked it up, the tv screen has colored horizontal lines. Tried different channels, checked connections. Help.    respond to this post

2015-01-04
posted by:
Margie
Fresno, CA
Having issues too. when I select a movie to watch on Netflix, it goes to a black screen. When I press the OK button on remote the movie 'frames' appear but the movie cannot be started. I seriously woke up to this problem. I reset my roku box and paired my remote; installed new batteries and checked my wi-fi connection and nothing has worked yet. Will this issue just fix itself magically or am I going to have to start all over with a factory reset?    respond to this post

2015-01-04
posted by:
Anonymous
Not sure if this is a Roku or Netflix problem, but will start here. I'm trying to watch Netflix on my new Roku stick and want to know why I have to scroll all the way to the bottom to get to "My List"? That's a lot of categories to scroll through to get to what I really want to watch. Help!    respond to this post

2015-01-03
posted by:
Anonymous
Madison, Virginia
I am trying to link my Netflix account with my Roku 3. It is not coming up on my Roku Channel Store,I looked in "Most Popular" and it is not there. why isn't it showing up?    respond to this post   (1 response - view)

2015-01-03
posted by:
Retired_SW_Guy
Latest Roku SW update of about 1/2/15 was poorly tested before release and is causing widespread problems. Typical problems include corrupting the assign IP address, generating the "HDCP unauthorized content disabled" message on service channels such as Amazon and Netflix and corruption of the installed channel operation/installation data.

Fortunately most of the problems will go away with a little coaxing. Resetting the Roku WiFi connection only fixes part of the problem and typically still leaves the HDCP unauthorized content disable message. Doing a power-off reset on the Roku will fix some of the corrupted data, but you may still need to re-do your WiFi connection. This should be sufficient to fix some service channels, like Amazon, but Netflix and a number of other channels are more problematic and require the channels to be deleted and then reinstalled, including logging the channels back in with your subscription info.

Great job Roku (NOT) - what should have been a transparent update is instead a royal pain in the butt for users, especially the less technically savvy users.    respond to this post   (2 responses - view)

2015-01-02
posted by:
M.B.
Louisville, KY
Purchased Roku 3 Labor Day weekend, worked fine couple months then remote stopped communicating w Roku, light on Roku & remote not on. Instructed to remove batteries from remote, unplug, reinsert batteries & reset plug back in. This worked for that day, then same thing happened next day, etc never stayimg connected. Been instructed to send to Roku where they will send me another.    respond to this post

2015-01-02
posted by:
Philip
fayetteville, GA
My Roku 3 is only 2 months old. Almost every night, in the middle of watching netflix (comcast internet), the show will stop and I get the "loading" symbol in the middle of the screen. It loads up to 25% and stops. I have to usually wait a few min, maybe turn off/on, or reset the internet to get it to work again. I just noticed tonight that on one show, the audio did not match up with the video. Last night it was making the "full array zones" of backlighting on the TV change drastically where it was unbearable to watch. Since my TV is a smart TV, I compared it with the Roku and it didn't have any problems with the audio, flickering backlights or locking up. I don't know why people are having so many problems, but I do see many of these being sold "refurbished" so I'm sure many people are returning their defective products.    respond to this post

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