HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-12-21
posted by:
Mike
Batavia
Netflix can't completely load the program on my Roku 3. Other things do work fine.    respond to this post

2015-12-20
posted by:
Eddie
I have a Roku3. There are problems with resolution with YouTube. Not displays HD. I have the Chromecast and a SamsungSmartTV with YouTube and the resolution is good. But in Roku3 is not the same. In Roku forums this problem appears sinces April2015. If you have the YouTube app without sign your Google account YouTube works perfectly with Roku. If you register your account the problem appears. I see YouTube in Roku now without sign in. The other apps, Netflix etc works without problems, only YouTube have this situation. Roku needs to resolve this problem because is real. The resolution is low with YouTube videos when sign in the Google account. Without sign in the problem dissapears.    respond to this post

2015-12-19
posted by:
Anon J
I have had my roku for a year and a half with no problems. Suddenly the screen started blinking off and on. Video, black screen, video, black screen. It is a couple seconds on each. It does it whether I am on the home screen or any channel. I can unplug it and as soon as it is plugged back in it starts blinking again.    respond to this post

2015-12-19
posted by:
Anon J
I have had my roku for a year and a half with no problems. Suddenly the screen started blinking off and on. Video, black screen, video, black screen. It is a couple seconds on each. It does it whether I am on the home screen or any channel. I can unplug it and as soon as it is plugged back in it starts blinking again.    respond to this post

2015-12-19
posted by:
James Firestone
York, Pennsylvania
I am having the following problem:
Whenever I play any movie or TV show, the entire screen turns a shade of purple and I hear the audio of the show but cannot see the picture.
If I fast advance the show, I see a small screen with the current screen.
Anyone else with the same issue?    respond to this post   (4 responses - view)

2015-12-19
posted by:
Anonymous
We have 3 Roku 2XS's in the house, which have all worked without issue for over the last 1-2 years. When the new FW was pushed out (around Thanksgiving) they all now have freezing issues (seemingly after waking) and have to be unplugged daily in order to work. I really hope they fix this soon. As much as we love Roku, if I have to replace these it will be with Nexus or FireTV devices out of principal.    respond to this post   (2 responses - view)

2015-12-18
posted by:
Another satisfied customer, NOT!!!
I am glad I found this site on Google. I have a Roku 3 I have had 4 days and a 2009 Model 1100 (HD) something or other I have had 6 years . Just guess which one of the two is driving me nuts. The Roku 3 . Imagine that. My Roku 3 did not come with any kind of user manual so I assume that since the Roku support (Ha Ha...) web page doesn't even offer a link to a .pdf file there isn't one. I agree their support is beyond being even a joke. MY issues ?? The same as everyone else that has to keep unplugging and plugging back in to reboot after it freezes up and will not respond to the remote. While plugged in,I have pushed the hard reset button located on the back of the player with a paper clip and held it at least 10 seconds and forced it to shutdown and hard reset to the factory default settings 5 times in 4 Days. What a POS! Since sooo many have the same issues on the all the different models , I concur with those that believe a recent software/firmware update is flawed and is the root of the problem. With Roku asleep at the wheel and the updates pushed into our players automatically, what can we do ? What if they never fix it? We all own $100 paperweights? My latest hard reset I performed about 4AM EST wiped out my link requiring me to go back online and enter a new link code. I checked my firmware version in settings after learning on here that OS7 build 9037 is giving many people heartburn. My player updated successfully after the hard reset however my player says OS 7 build 9021 is currently installed. Well, my Roku 3 has run all afternoon without another malfunction . Wish me luck. When it locks up one more time today, listen closely..... That will be the sound of my Roku 3 breaking the sound barrier on its way out my door on the way back from whence it came.......    respond to this post   (1 response - view)

2015-12-17
posted by:
Anonymous
My Roku 3 stopped playing Netflix near the end of October. Runs everything else fine, but Netflix never runs. Had a ticket open with Roku support, and they said they would replace it but never sent me the instructions for returning teh old one and then they just closed the ticket. Nothing has been resolved. At least I have a Sony BlueRay player that streams Netflix OK for me.

I have had a Roku for years and ran without too many problems, but I have a feeling they are loosing control of their devices and I would not recommend them anymore. Their Customer service was really bad too!    respond to this post

2015-12-16
posted by:
Bueller
Freezing
The 11/15 firmware update causes the Roku player to freeze to the point where it needs to be hard reset.
NOT COOL.
This happens at least once per viewing session. I would prefer fewer features and better performance.
BTW, the hulu interface is pretty bad - looks great, but big, slow, and doesn't share its content with the roku search interface well - it was also having freezing problems, but at least you could exit out to the home page.
Now, you can't even correct that.    respond to this post

2015-12-15
posted by:
Anonymous
I've had Roku's since 2007. They have served me just fine. But about a month ago, I started getting an "unauthorized content" message. If I unplugged it, and plugged it back in, it would reboot fine. This then started happening every day. Now, shows on Netflix and Amazon Video will sometimes stop during streaming, and nothing works except unplugging and restarting. Other times, when I want to pause a show, or go back to the home screen, the unit will not respond. Again, I have to reboot it. I've communicated with their Twitter account, and they act like there is no problem. This happened on my Roku 2 and my Roku LT. I have a friend who just a month or so ago purchased a Roku 3, and he is having the exact same issues. So the crap they are feeding about bad HDMI cords is bull. This is a Roku system problem. Unfortunately, I asked for a Roku 3 for Christmas. If I get it, I will think about exchanging it for either a Google or Apple system. Roku's silence on this issue is disgraceful and deafening.    respond to this post

2015-12-12
posted by:
S Long
Sammamish, wa
I am also having problems with my Roku2 freezing. It freezes 3 or 4 times each evening. I usually have to unplug and plug the Roku device in again at the wall. Sometimes it reboots itself. I would call customer support, but from the comments I see they aren't fixing the problem.    respond to this post   (5 responses - view)

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