HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-01-26
posted by:
christy
I have the roku one, and a windows 8.1 phone. On the roku mobile app the "play to" feature will respond when I pick a song, start to pull it up on my tv, then as soon as you can see the song title it just shuts down.. Can anybody help? I tried everything I could think of. It worked for about 15 min the other day but that was the only time I was able to use it. Tried to talk to roku support about it, so far no help.    respond to this post

2016-01-20
posted by:
mohammad aslam
Rawalpindi
I purchased roku 3 1 year before, it is 120 volt, I try to work on 220 volt transfer, but it not work, green line open but not bleping and also not
work, I am in Pakistan, can I repair this in pakistan or some where also.    respond to this post

2016-01-20
posted by:
mohammad aslam
Rawalpindi
I purchased roku 3 1 year before, it is 120 volt, I try to work on 220 volt transfer, but it not work, green line open but not bleping and also not
work, I am in Pakistan, can I repair this in pakistan or some where also.    respond to this post

2016-01-19
posted by:
Phil
I have a ROKU 4200x. All 28 of my channels work fine EXCEPT YouTube, which has suddenly started giving me a black screen when I open it. Tried resetting ROKU, removing & reinstalling channel, etc. Got on text chat with support for 45 minutes - guy tried several things. No change - same black screen. Then chat abruptly ended. Thanks a bunch ROKU.    respond to this post   (3 responses - view)

2016-01-18
posted by:
anon
my roku wont finish loading...worked fine one day and the next it didnt it starts to load and then says it is taking longer to load then expected and to check your internet connection...but my internet connection is fine..any suggestions?    respond to this post   (1 response - view)

2016-01-18
posted by:
Anonymous
My roku have been working perfectly fine until now. ..I just tried to turn it on with remote but the green light don't stay on once I take
my finger of the start button the light goes out... HELP    respond to this post

2016-01-18
posted by:
Angela Gray
Blytheville, AR
I bought a Roku 3 a year ago and I don't know if it's just burnt out or what but it will not work at all...please help:(    respond to this post   (1 response - view)

2016-01-18
posted by:
Angela Gray
Blytheville, AR
I have a Roku 3 about a year ago and it's not turning on no matter what Iversion done..it's worked fine until today:(    respond to this post

2016-01-18
posted by:
RAC
, MI
I have a Roku 4, less than a week old. This morning while changing selections, the picture went off. Would not come back on. I unplugged the unit and 10 sec later plugged it in again. It acted like it was going to reset showing the dancing ROKU name, Then there were two displays that I thought were quality selections and then blank. I've reset the router and the modem and unplugged the unit several time. When I unplug the unit, the TV shows "No Signal". When it gets plugged in, the "No Signal" disappears. Cannot connect with Roku Chat Support. Any ideas?    respond to this post

2016-01-16
posted by:
Patti
I have the same problem! I have the Roku 2, and I am on the latest update (as it DOES update everyday!), but when trying to watch a 90 minute movie, it must have gone to grey screen at least every 5 minutes. It's only for a couple seconds, but how annoying is that, as you are missing dialogue and picture?!? Even when I went through the Roku menu to get to the update button just now, it "greyed out" 3 times!! It might be 10' away from my router, which registers 72mbps on my phone, so it's not for lack of connection! It also sits on a shelf below the tv set, at eye level, but it is certainly cooler than the 88 degree magic mark that I read could be an issue! I've gotta say! I am just about ready to pitch this thing and put a Chromecast on this set as well! I have one on 2 other sets in my house, MUCH further away from the router, and do not have streaming issues on either set.
Roku's time has come and gone already?!    respond to this post

2016-01-16
posted by:
Rhyneeroo
Everything works just fine on my Roku up until I'm trying to watch something. The screen is black. The slider on the bottom appears and I can move from one part to the next even showing a screen preview on the slider but nothingness on the rest of the screen. ?????????????    respond to this post

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