HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-09-23
posted by:
george
All ruku channels extremely slow to boot to menu and connect if at all for the past theeeays.

Even netflix and youtube having problems. All nowwhereman channels.

Did a total unplug of all router dsl connector wifi router and ruku itself for t minites then rebooted all.

Seemed to help a little but still slow.

I am on att dsl which has never given me a problem before for the past 2 years.

Is this connected to the amazon server shutdowns?

On a side note does anyone know why rt news which ised to be so good a year ago has gotten so that you cant even get a stream through either the official app or the better nowhereman app.    respond to this post

2015-09-22
posted by:
Anonymous
I have only had this Roku for about 2 hours and it has started freezing up . This is a piece of junk. I have spoken with two tec- support people and their solution was to send it back. I do believe them now.    respond to this post

2015-09-22
posted by:
Bunny Marks
Boynton Beach, FL
My ROKU is not responding for the third day in a row. I thought it was batteries, so I changed them. Still nothing!
What is the problem? How can I fix it?
HELP!!

Bunny Marks    respond to this post   (2 responses - view)

2015-09-21
posted by:
Joe
El Mirage, AZ
I unplugged my Roku HD today to move it from my upstairs to downstairs. When I plugged it back in it will not even boot to the Roku screen. It was working fine 3 days ago when I last used it and now, nothing. I've repeatedly tried resetting it and even went as far as to try and hard reset it, still nada. Any help that y'all can help with would be great.    respond to this post

2015-09-21
posted by:
Anonymous
I am continuously having problems with service being unvailable. I have contacted Roku and Time warner cable. Each blames each other for the problems. In the meantime I have no service and usual spend approx 2 hours on the phone to rectify to no avail. I would love to know what the problem is and can it be rectified    respond to this post

2015-09-20
posted by:
Von
All other apps are working on my roku but when I put on Netflix it tells me:
UNABLE TO COMPLETE REQUESTED ACTION
YOUR ROKU PLAYER IS UNABLE TO COMPLETE THE REQUESTED ACTION. PLEASE TRY AGAIN LATER. IF THIS PROBLEM PERSISTS, PLEASE UNPLUG YOUR PLAYER, WAIT 10 SECONDS AND PLUG IT BACK IN.

I have unplugged twice now, both for about 30 seconds and still getting this error message ONLY when attempting to access Netflix. I cannot access Netflix app on my android phone either however I CAN access it on my laptop.....????    respond to this post   (1 response - view)

2015-09-20
posted by:
Brad
Somervillle, MA
Roku 3 no longer plays 5.1 sound through my vizio TV which passes to a 5.1 capable soundbar. My blu-ray play works fine in this regard. It forces me to put the roku in stereo mode to get audio. It's highly irritating, especially since Roku's offshored support is unusually irritating.

Just to trouble shoot, I've tried changing ports, cables, and even another roku. They all had the same problem.    respond to this post

2015-09-19
posted by:
Chris
The Roku 3 is a POS. Started pulling this crap where it says it's not connected to the internet. Funny considering everything else that runs on my wi-fi is working and the Roku is ethernetted in. Good luck dealing with the tools in their customer service department.    respond to this post

2015-09-18
posted by:
Anonymous
Roku 3. ONLY Netflix loads. All other channels tell me I have no internet connection. Roku network settings says I do. They can't both be right.    respond to this post   (1 response - view)

2015-09-14
posted by:
Anonymous
All my Roku players in my home CHOP off the NEWS stories. The last 2-3 words on CBS news and other news are cut off leaving the stories WORTHLESS. If they don't correct soon my friends and family will try another BRAND. MAJOR ROKU FAIL EVERYDAY!    respond to this post

2015-09-14
posted by:
Stephanie owsley
Lake city, Florida
I unplugged for a couple minutes, plugged back in and Roku is still floating all around screen    respond to this post

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