Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received

2012-05-17 posted by: Erica Seaberry Las Vegas, NV	My mom's original Roku HD box worked fine up until today. We try to access Netflix and it gives us a "retrieving" message before going back to the home banner screen. We have tried unplugging the router & modem. we have tried unplugging the Roku Box. We have tried deactivating the account and we have tried the Factory Reset option NOTHING has worked. i called Roku who politely informed me that it would cost me $9.99 for support help over the phone and then said that it was a Netflix issue and to call them. I called Netflix who spent 30 minutes trying to get the application working to no avail. The rep then said that if we are not getting an "error" message on the Netflix screen and if the app won't load it is not a Netflix problem it is a Roku problem. A problem they had 2 weeks ago but told Netflix that they had corrected the issues. So now what? We just get stuck with a box that is barely a year old? Has anyone been able to correct this problem yet? Anyone? respond to this post (3 responses - view)
2012-05-17 posted by: Jeannie Carr	All of a sudden my Roku just freezes. For 3 days now I have not be able to watch anything. I have a Mac and recently downloaded an update for "flash player". Could this be the prob? I can watch tv on my computer. I don't understand. I'm stuck! respond to this post
2012-05-17 posted by: Brad Seymour, Tx	Netflix says retrieving but then drops back to the netflix banner. Also, facebook says it connects but then says the activation code was incorrect. other channels work fine. respond to this post
2012-05-16 posted by: Anonymous	two roku original devices. Netflix menu does not load on one of them. reset device, tried de-activating and re-activating browsing on netflix menu on the device. Seems something similar happened back in April? Maybe an outage on netflix's part with some rokus? David respond to this post (1 response - view)
2012-05-16 posted by: G. Egeberg Melbourne, Fl	Our ROKU repeatedly stops and then appears to download data; then come back on for afew minutes. It often restarts at the beginning of the GBTV show. It is very frustrating and we are ready to toss it. respond to this post
2012-05-15 posted by: Anonymous	Used the suggestion to uninstall the channel and re-install it. Worked for me too. Thanks. respond to this post
2012-05-14 posted by: Mary	I am having gravelly sound from streaming hulu+ through my Roku HD, it is fine and then all of a sudden the sound starts crackling and making whatever I am watching impossible to hear. I have hadf my Roku for almost a month, it's is hooked up to a Sanyo LCD television with HDMI. Do you have any ideas why I am having sound issues? respond to this post
2012-05-11 posted by: Anonymous	My ROKU XS had worked great since last fall -- NetFlix, GBTV, Amazon Prime, and many other channels. Starting a couple of days back, GBTV stops every couple of minutes to load -- takes a very long time loading. GBTV is really unwatchable now on my ROKU, but still streams good on my PC. All other channels are streaming great, with no interruptions. NetFlix works perfectly with beautiful HD and good sound. What is the problem with GBTV on ROKU? As I said, GBTV streams just fine to my PC. respond to this post (3 responses - view)
2012-05-11 posted by: Fritz Trappey San Antonio, TX	I used netflix through my wii console and was tired of the constant freezing up and reloading....no matter how far it was from my wireless router, or even direclty connected...it kept doing it. I thought the Roku would be a good solution to this problem. So far I may have eliminated the reloading, but after a little while, I've noticed that when we search through the movies, it's like the memory buffer fills up and it starts freezing up and getting slower and slower and slower and finally it is completely frozen and I have to repower it off and on. This happens 4 or 5 times a week, sometimes 2 times a day. Also a lot of times after a reboot, I get a pink screen, but with sound. I thought it was my HDMI cable, but now I'm on my 3rd cable and it keeps doing it. Sometimes it will fix itself if I walk up and just touch it right on the side with my finger.....not sure if I've made a wise choice or not, because it seems that I've traded 1 problem for 3. Guess at least my movies aren't interupted anymore though. Great idea, just needs work. respond to this post
2012-05-05 posted by: Dean	I constantly have to unplug and plug in my Roku player. I spent almost $130 to get the mlb.tv package to watch games on the Roku. I have yet to watch an entire game without a long disruption. Of course Roku blames my connections and wireless setting, so I changed the settings on my router and it still doesn't work well. Is it any wonder they only have a 90 day warranty. I'm so surprised CNET gave it such a good review. respond to this post (1 response - view)
2012-05-04 posted by: Anonymous	My Roku had a message saying that there was an "internal error" with Netflix. I fixed it, with help from you guys, by deleting my Netflix queue. The PROBLEM is that my Netflix homepage now is entirely BLANK - no selections on the Netflix screen at all. Can anyone help me? respond to this post (1 response - view)


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