HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-09-02
posted by:
Michelle
I have the Roku 1 and everything was working perfectly and I didn't watch for 2 days now and now it won't work. I've tried everything... My internet is fine... I've changed the battery... Tried my cell and all nothing. I have never had a problem. Apparently this is just the icing on my already crappy day :( I'm frustrated and don't want to spend the help support fee or call and get someone NOT from America as some of you guys have. I don't see many responses on here... Anybody got anything before I go spend another $75 for a new one??    respond to this post

2015-09-02
posted by:
Anonymous
What has happened to Roku.co.UK ? None of the web pages open - only the US pages.    respond to this post

2015-09-02
posted by:
lichaps1973
I have 3 ROKU devices. ROKU 1, Stick and a 3. Everything was fine until two days ago, now none of the Channels will work on the ROKU 1 or Stick. And only NETFLIX plays on the ROKU 3. I keep getting a message about "Channels cannot be installed to your Network" or they are "Not Available at this time". While having these problems my internet connection had excellent signal strength, but I could not get the ROKU channels to work. When I called Customer Service they want to charge me $9.99 for assistance. When the CS Rep decided to help for free, because I am a valued customer, he was not able to resolve the issue.
Has anyone had this same problem? I would like to use these devices because cable is too expensive.

Thanks for any help.    respond to this post

2015-08-30
posted by:
Anonymous
I got a Roku streaming device and it won't work. Calling Roku is a joke because I'm from America and they aren't. Our language differences are a problem and I need help and can't get it. I can get it on the television (which is brand new) but the remotes don't work. The first person told me to call and have the wireless channel changed which I did, and it still didn't work. They sent me a second remote which still doesn't work. i was told I needed an extender cable which I don't understand because I thought that was just for when it didn't fit into an older tv which I don't have now. My last call to them led to my being instructed to box it all up and send it back and they would send me a new one. This was a gift through Feeln so I don't feel that I should have to pay to box it up and return it but, of course, I can't get a response from Feeln. By the way, I have an Amazon Fire stick and all I had to do was plug it in and go but I can't access Feeln on this, so I'm very frustrated to say the least. Any ideas as to what I should do?    respond to this post

2015-08-29
posted by:
Andy
I've had my Roku about a week now and all of a sudden Pandora won't load. I get the initial Pandora screen and then nothing. Is this a Roku problem or is this a Pandora problem? Everything else seems to be working and my wi-fi- signal is excellent.    respond to this post   (1 response - view)

2015-08-28
posted by:
eddie ross
chicago, Illinois
roku hd 2 box has pink screen but have sound?    respond to this post   (1 response - view)

2015-08-28
posted by:
Jeremy
, Va
I have had my roku 3 for about 8 months now. It works fine for about a day. Then nothing will load even on search pages, this is for all channels. I can unplug it for 30 mins or so and everything is fine for a day, I have noticed that my box is hot ,but not super hot. I think that my roku wireless is overheating and needs to cool off to work properly. Is anyone else having this problem?    respond to this post   (2 responses - view)

2015-08-27
posted by:
Anonymous
Netflix has sound but no picture. Why?
   respond to this post

2015-08-27
posted by:
Anonymous
i am trying to connect to netflex with roku player but i am not seeing the netflex icon. Can someone help    respond to this post

2015-08-27
posted by:
Anonymous
i am trying to connect to netflex with roku player but i am not seeing the netflex icon. Can someone help    respond to this post

2015-08-27
posted by:
Anonymous
i am trying to connect to netflex with roku player but i am not seeing the netflex icon. Can someone help    respond to this post

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