HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2016-08-26
posted by:
Michelle
I have a ROKU 1, and it is connected to a fairly new Toshiba 20' TV, i bought my ROKU in December ( December 2015 ) and have had barely any problems with it up until now. Every time i go to open Netflix it says " Retrieving " and it like freezes there. i have tried un plugging and restarting deleting the app. I HAVE EVEN CONTACTED ROKU SUPPORT! Roku Support told me that it was my internet after they had run out of pre-typed responses. i am about ready to get an apple tv, amazon fire stick.. etc. I am fed up with Roku..... BTW this problem has been a issue since March 2016.. it is now almost September 2016.. HELP!!    respond to this post   (1 response - view)

2016-08-22
posted by:
Camilo Jaramillo
Why does Roku reboot after playing PBS for two minutes?    respond to this post

2016-08-15
posted by:
Anonymous
I had trouble loading Netflix last night, but attributed it to NETFLIX..i didn't think to disconnect the Roku because I was able to get other channels.
We are in the midst of a Heatwave and thought because everyone in A/C watching TV it was an overload on the Channel?
I haven't tried it yet again today, but will and try the reset on Roku if i find i still have the same problem.
Thanks for the Site to be able to Vent and ask questions on.
Now if only people would respond with a fix for the problems it would be helpful.    respond to this post

2016-08-13
posted by:
Steve
Oklahoma City, Ok
I have a Roku 4 and since I bought it a few months ago, it keeps locking up when not in use and I have to soft reset all the time. It did it's own factory reset after an update and I still have the same issue.    respond to this post

2016-08-13
posted by:
Grace Amborski
I have had a ROKU3 for about 3 years. Two days ago the screen turned back. All the other items on TV worked - cable channels and DVD player. Finally decided ROKU had "died" and ordered a new one - along with 3 year warranty.

I have used the ROKU3 and pay a monthly fee for 4 channels = feel lost without them - at least there are the elections and my VCR recordings.

Grace    respond to this post

2016-08-13
posted by:
Diana
Buena park , Ca
My roku3 in living room won't change from roku logo. My roku 3 in bedroom won't change channels and snot turn on or off    respond to this post

2016-08-11
posted by:
Billie
, GA
I have a roku HD that I bought in 2013 and has been my trusty partner ever since... But I mainly use it to watch videos from YouTube on my tv... And the past two days, the YouTube app has crashed every single time I try to open it. It's immediate... I'm just wondering if there's been an update to the YouTube app on roku devices and if my device is no longer supported? If so, I'd rather know sooner rather than later. I've tried using my junior detective googling skills but I haven't caught any mentions of this. Anyone else experiencing similar problems? It's model #2500X, if that helps.    respond to this post   (5 responses - view)

2016-08-09
posted by:
M Walsh
Galway, CO. GALWAY
Roku stick says connection to internet good yet will not connect. Having no trouble with Chromecast. Anybody want to swop Chromecast for Roku.    respond to this post

2016-08-08
posted by:
Anonymous
Is anyone else's Roku acting wacky and just clicking on whatever it wants to? I can select anything because it keeps moving on its own and selecting whatever it wants.    respond to this post

2016-08-08
posted by:
Bill
Fort Worth, TX
I have a Roku 4. I am not sure what is causing it, but in the middle of streaming, my tv will make a loud crackling noise, and then snow will appear for less than a second followed by a black screen. After a few seconds, the stream will reappear. Any idea on what causes that? The TV is a Roku Ready TV.    respond to this post

2016-08-08
posted by:
Elle
August 10, 2016 - I have 4 Roku players, all stopped working on Saturday. 5 hours of customer support with Roku, Router and ISP. Roku blames that my encryption is set to TKIP+AES - they state it needs to be TKIP only. My router doesn't offer that - after speaking to ISP carrier - they said few routers offer that, it's not safe. Even when I DISABLE encryption totally - 3 Rokus are still not working, the one that DOES work - is one of the really OLDER models. After numerous phone and webchat support - I am waiting for someone to call me back.

Is anyone else going through this?    respond to this post

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