Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received

2012-01-24 posted by: Chandra Sekhar	It dosen't matter what movie I play within a minute, it stops then the screen say "LOADING PLEASE WAIT".... over and over again and again! I NEED HELP! NOW! respond to this post (1 response - view)
2012-01-23 posted by: Anonymous	Just bought a Roku LT. This is, without a doubt the worst network device I've ever worked with. I ran networking for a hospital for many years and never saw the issues I'm seeing with this. When I first called tech support the guy said I needed "global DNS" addresses. When I entered them, it came up. However, when I tried to activate the device it wanted a credit card! I checked online and found that I could get activated if I called support back. I called and they needed the device powered up to activate it. However, when I powered up the device, it would not connect to the Internet. It connects fine to my home network but not the Internet. He wanted me to reboot my router and I told him no. He then had me change my DNS settings to the settings I originally had! I asked about the other guys "gobal DNS" settings and he couldn't answer me. There were people connected and I didn't want to kick them off just to satisfy this screwy device's peculiarities. I have connected iPhones, MacBooks, PC's, notebooks, etc., etc., etc. and never had this problem. I have another streaming device and it had problems at first. However, it allowed me to make changes manually and that fixed the problem. The Roku has no such provision. Also, the thing about the credit card bugs me. I'm taking it back. Stay away from it!!! respond to this post
2012-01-23 posted by: neil Milwaukee, WI	It dosen't matter what movie I play within a minute, it stops then the screen say "LOADING PLEASE WAIT".... over and over again and again! I NEED HELP! NOW! respond to this post
2012-01-23 posted by: neil Milwaukee, WI	It dosen't matter what movie I play within a minute, it stops then the screen say "LOADING PLEASE WAIT".... over and over again and again! I NEED HELP! NOW! respond to this post
2012-01-20 posted by: Anonymous	When I try to launch a TED episode, it goes back to the channel choose on the TED icon. Even tried removing the channel and re-adding it. Same thing. respond to this post
2012-01-20 posted by: Anonymous	Very slow and laggy. When scrolling through Netflix menu wont load thumbs and is very slow to respond. Often crashes. respond to this post
2012-01-20 posted by: Anonymous	This comment is copy and pasted from "Randy". Try this first. The problems I encountered with setup and normal function could be traced directly to my router placement. At first the unit could not find my network on repeated trys, finally it found the network, lost it a few times, then finally managed to set itself up. When I tried to run Netflix it loaded the movie, started to play, then every few minutes it had to reload the movie to continue playing. During the loading process the unit indicated at the bottom the the signal was GOOD!. It showed two dots for signal strength. Nothing in the instructions stated how many dots represented a good or bad signal or what was required to make the unit work. I found that two dots is NOT good. I repositioned my router by placing it where there was much less obstruction of the signal. I used my laptop signal strength meter to see that I increased my signal strength to the max in the master bedroom. Once I got my signal up to max, the ROKU unit would immediately find my signal, the downloading was fast and I was showing FOUR dots on signal strength. Now the unit works flawlessly. Bottom line!!!!! Before you beat yourself up trying to figure out what is wrong with the unit, make sure your getting a full signal from your router to your location. The unit does not work on a GOOD or weak signal. Although your laptop will work in the same location the ROKU will not. That is true..... a weak signal probably is the problem. I love my Roku, but it did frustrate me at first until I figured that out. respond to this post (1 response - view)
2012-01-19 posted by: Anonymous	Bought a Roku2 HD player for my wife for Christmas. Unlike others, set up and link to Netflix was quick and easy. Unit worked flawlessly when watching streamed content via HDMI. But when I switched back to regular (cable) TV, there was a rhythmic crackling noise and "lightning" on the screen every 15 to 20 seconds. Drove me crazy until I tried unplugging the Roku...interference gone. Over the next few days the interference got worse, until the point where anytime the Roku was powered up, my TV would go blank (picture and sound) for a few seconds two or three times a minute. Roku tech support is robotic. No matter what you say, the solution is the same. "Sequential power down and restart of modem and router, then power up Roku, reset to factory and start over." No help, three times. I finally just decided to ask for a new one. They require you to pay the shipping, and will not send new (or "refurbished" according to the warranty) unit until they receive the defective one in California. Poor all around customer service. I am now waiting. Will update when I have news. respond to this post
2012-01-15 posted by: Anonymous	I guess I am DUMB??? Why do we or should we post our problems is there is not any answers??? respond to this post
2012-01-14 posted by: Anonymous	Too often this thing is a piece or garbage respond to this post
2012-01-14 posted by: Mauricio scerpella Lima	I cant stream nexflix on my tv. In the computer and ipad is OK, but in roku is not working. respond to this post


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