HOME - ROKU Problems

Tell us about your ROKU problems.

I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.

Comments Received
posted by:
My Roku box operated flawlessly for 2 years. This past summer it's started freezing and crashing multiple times per week. I've changed nothing with my setup. it's useless to me now. Planned obsolescence via software upgrades?    respond to this post

posted by:
harold jones
newberry, fl
I just purchased a Roku 2. I installed it per instructions and finally got it to working. I My problem is that I have no audio. When I go to watch a tv show or a movie, I get the picture but no sound. Any suggestions? My speakers operate through a home theater setup. Could that be a problem?    respond to this post   (2 responses - view)

posted by:
Fran Wiseman
Metairie, LA

roku has now been showing only the top left of the screen in YouTube. Other apps are okay. When I changed the settings, as suggested by others we could get the entire screen on You Tube but the other apps are squished sideways. I am thinking about changing to Chromecast.    respond to this post

posted by:
I've had roku 1, I assume, for years. It had been acting up lately, slow to load, flashing screens etc then one day I turn it on and all the apps that where there from day 1 are gone. I tried to open Netflix from the channel store and it made me open an account and give them my credit card # and it still wouldn't load. It said download the new mobile app????? I guess I need a new smart TV now.    respond to this post

posted by:
Roku apps are from the dark ages.
Whatever happened to user friendliness & responsiveness?
Half of apps don't even work properly anymore.
Tried to enter account info for Spotify, remote insisted on skipping, took 10 tries to hit each digit/ letter.
Roku 3 box user    respond to this post

posted by:
When watching plex on my roku 2 XD if there is a pause in the video it goes to the screen saver and you have to start all over.    respond to this post

posted by:
Tom Cluster
Lincoln, CA
I have a Roku 4 (4400X), device ID 4U75AE152345, s/n YY00E5152345, connected to the Internet via an Ethernet connection on a reliable U-Verse 50 meg connection. When attempting to stream YouTube it fails miserably, yet I can stream the same program from YouTube to my TV using the HDMI-connected Chromecast device. When trying to use the Roku device it barely even gets the first image onto the screen. I've read of other people having problems with it freezing, in my case it never gets off the ground. I am up-to-date on my Roku maintenance. Why doesn't it work properly?    respond to this post   (2 responses - view)

posted by:
Bob M
I've had my Roku2 for a couple of years. For the past few months, the Youtube App is unusable. 30-40 seconds from remote press to response, freezing, crashing. It would be better off not existing and then the temptation to use it would not be there    respond to this post

posted by:
New York, NY
CNNgo is failing on Roku 7.2.0 It no longer streams. Rebuilding/Resetting Roku has no effect :-/    respond to this post

posted by:
Youtube App on Roku 3 freezes at the end of every non-skippable ad. It's quite annoying.    respond to this post   (2 responses - view)

posted by:
I have a ROKU 1, and it is connected to a fairly new Toshiba 20' TV, i bought my ROKU in December ( December 2015 ) and have had barely any problems with it up until now. Every time i go to open Netflix it says " Retrieving " and it like freezes there. i have tried un plugging and restarting deleting the app. I HAVE EVEN CONTACTED ROKU SUPPORT! Roku Support told me that it was my internet after they had run out of pre-typed responses. i am about ready to get an apple tv, amazon fire stick.. etc. I am fed up with Roku..... BTW this problem has been a issue since March 2016.. it is now almost September 2016.. HELP!!    respond to this post   (1 response - view)

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