HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-03-01
posted by:
Desirae
I bought my Roku around christmas and it was working just fine until about beginning of February. I thought the issues were due to our wireless connection because we had to have our router changed. Turns out, even after the wireless issue was fixed, the roku now won't work. I've tried to reset it, tried to use a different television set and nothing is working. It is very frustrating since it was a good amount of money and I've only had it (working) for a month.    respond to this post

2015-03-01
posted by:
Anonymous
For the past month or so, my Roku 3 has been having problems streaming Netflix in HD. The video starts in SD, then goes into HD after a few seconds, as expected. However, during the video the quality goes back and forth between HD and SD at random times. It's very annoying. I have reliable 30Mb/s internet service. When I watch Netflix through my Sony BluRay player and my Xbox 1, the video is a steady HD, with no dropouts. The Roku is connected to the network via an ethernet cable. Clearly this is a problem with the Roku. Has anyone else had this problem? If so, is there a solution other than shit-canning the thing?

Thanks,
bobhert1@fuse.net    respond to this post

2015-03-01
posted by:
Laurie
All of a sudden when I turn my tv to the roku setting the roku light goes on when I press the remote but no screen comes on showing me my options or allowing me to troubleshoot.    respond to this post

2015-03-01
posted by:
Anonymous
i'm in Wickenburg, az. had roku now nothing but a black screen. is raining and I do have a outside antenna but had those for 6 months with no problems.
anyone else having problems here???thx    respond to this post

2015-02-26
posted by:
Anonymous
I just bought my ROKU 3 a month ago and Netflix worked perfectly. Now, for the last two weeks I have only a black screen. Other channels work perfectly. Like others, I bought the ROKU to look at Netflix. Thanks for sharing the procedures for correcting the problem.    respond to this post

2015-02-25
posted by:
Anonymous
My Roku started a reboot cycle and won't stop. Jumping Roku logo with solid light on the Roku device, then the light on the device statrs flashing, then the software shuts down and reboots before it gets to the home screen. I only get the jumping logo, the hidden menu screen is inaccessible during this boot process.    respond to this post   (2 responses - view)

2015-02-23
posted by:
Anonymous
Update: I have tried every suggestion that I have found all over and NOTHING works!! I guess my Roku is just a piece of junk. I have no desire to upgrade to a 3 because I have no faith that it will be any better than the 2. I guess I will have to figure other means to enjoy Netflix and Hulu plus. This is sooo frustrating because it worked awesome up until 2 weeks ago, now I can't even deal with it.    respond to this post   (1 response - view)

2015-02-21
posted by:
Anonymous
My Roku was working fine this morning, now the only channels that work are Weather Nation, Weather 4 U.. no movies or other channels will work (No CHH, NO Nowhereman, No Nature, Nothing!) I can go to movie channels, select a movie, press play.. then it goes to a pastel purple screen (states AdRise as) it has audio but NO video at all!
I upgraded, rebooted, removed channes and reinstalled.. nada!
Anyone have a clue?    respond to this post

2015-02-21
posted by:
Anonymous
I found this on another website (trying it out my self):

Not sure if this pattern will work on the older Roku's or newer versions. Works on Roku 2

On your Roku remote control follow these steps:

Go to home screen stay on home screen for about 5 seconds before pressing the following buttons.

1) Home button 5 times (looks like a house)
2) Fast forward button 3 times (button with arrows going to right)
3) Rewind button 2 times (button with arrows going to left)

This brings you to a secret screen. If you don't end up on a secret screen and you have a Roku 2 keep trying because you may be going to slow or to fast. I had to keep doing it about 5 times before I ended up on the secret screen. On the right lower side of the screen you will see an option to update software. Choose this option. My version was 5.5.410 and it asked me if I wanted to update to the same version. Choose YES.

Update starts and after update is complete Roku automatically will reboot. After it has rebooted it should bring you back to home screen. If not go to home screen.

Follow these steps now.

1) Home button 5 times
2) Fast Forward 1 time
3) Play button 1 time (button in between forward and rewind)
4) Rewind 1 time
5) Play 1 time
6) Fast Forward 1 time

This should bring you to another secret screen. On the bottom right of screen choose the option Disable Network Ping. It should now say Enable Network Ping. Then choose System Reboot. The Roku will reboot.    respond to this post

2015-02-21
posted by:
gerard downey
glenside, PA
I was viewing something on my roku and suddenly it stopped and I have ROKU jumping up and down on my screen. Every minute or two I get a "no signal" message. I would just like to get those damn letters from jumping up and down. I have used this box for years and never had a problem now it is just "jumping ROKU."
Any ideas, from anybody. i am relying on the kindness of strangers.
   respond to this post   (3 responses - view)

2015-02-20
posted by:
Andy
Olive Branch, MS
I bought a roku stick with remote about 3 weeks ago...The remote has stopped working (replaced batteries, didn't work). I downloaded app on Iphone which is not great, but ok...but rest of family doesn't have an IPhone and I'm not home all the time. Unfortunately, I can't find box or receipt. BUT ITS BRAND NEW! Can't find way to contact company...Just blogs. Any suggestions?    respond to this post

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