HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-03-29
posted by:
Stragoria SMITH
SMITHFIELD, Rhode Island
My roku hd updated and now it will not sign me in. It updated they i had to put my info in again, email, Password then when Putting all that in it Goes back to set up screen over and over and my info is all there i even rebooted it.    respond to this post

2015-03-29
posted by:
Kevin
I have a Roku SX. This unit have provided excellent service for several years. Recently I have been watching MLB TVs coverage of Spring Training. The last 2 days no games will load. The radio coverage will load but not the television coverage. The Roku starts to load and then seems to time out and go to the Roku screen. My subscription is up-to-date. I have followed the troubleshooting suggestions. I have reset the unit. Uninstalled / reinstalled the MLB TV app. Nothing solves the issue. As a note: All other channels work just fine (Netflix, Hulu, Crackle, etc.)    respond to this post   (5 responses - view)

2015-03-26
posted by:
Anonymous
Have you tried to remove and re-install Netflix? it worked for me....    respond to this post   (2 responses - view)

2015-03-25
posted by:
Karen
, WA
Hours on the phone with ROKU, Netflix, my internet service provider, ROKU, TP-LINK (my router) and still no Netflix. Pandora and other stations work, but no Netflix :P Also, Amazon movies freeze up continually and have to reload every minute or so. I'm SICK OF ROKU! I can watch netflix and Amazon movies from my wireless computer just fine so it has to be the ROKU 2. Now ROKU wants me to have assign a new Primary DNS # and a new Secondary DNS #. TP-LINK says that if I do that, I may lose my internet connection completely! ARGH! Is ROKU playing cruel practical jokes on me and trying to sabotage my internet connection completely???

So FRUSTRATED!

   respond to this post

2015-03-25
posted by:
Karen
, WA
Hours on the phone with ROKU, Netflix, my internet service provider, ROKU, TP-LINK (my router) and still no Netflix. Pandora and other stations work, but no Netflix :P Also, Amazon movies freeze up continually and have to reload every minute or so. I'm SICK OF ROKU! I can watch netflix and Amazon movies from my wireless computer just fine so it has to be the ROKU 2. Now ROKU wants me to have assign a new Primary DNS # and a new Secondary DNS #. TP-LINK says that if I do that, I may lose my internet connection completely! ARGH! Is ROKU playing cruel practical jokes on me and trying to sabotage my internet connection completely???

So FRUSTRATED!

   respond to this post

2015-03-24
posted by:
Carl Johnston
Millville, PA
I purchased a ROKU 3 & tried to install it last week. The installation stalled when trying to input the code. After several attempts on my part I called the ROKU help group . After some problems communicating with their India team they told me there was a "bug" & I needed help. They turned me over to a group called Framatics Solutions (855-999-8079). After about 2 hours & a "protection package" costing $199.99 (the five year plan) they "fixed" my problem.

Finally the code was entered & worked & the computer was shut down. Within an hour I re-started the computer & found a message superimposed on the msn.com page that indicating "An error has occurred in the script on this page" & I couldn't do anything beyond that screen. Not being a computer "fixer" I believe this was a result of Framatics Solutions' ineptness since that had never happened before or since. How did I resolve this issue? I turned to GuruAid, the group that I use to clean & update the desktop; it took over 2 hours to get it working.

I'm very displease with complication that happened after Framatics worked on the desktop. I believe ROKU should reimburse me for the ineptness of the "authorized" problem solvers.    respond to this post   (1 response - view)

2015-03-21
posted by:
Anonymous
I can't get the Amazon Music player to play any of my newer Amazon cloud music, while my Amazon Cloud player iPhone App will.
It seems stuck in time, where all albums added after a certain date don't apply. I've tried removing the app and adding it back again, but that doesn't work.    respond to this post

2015-03-21
posted by:
Anonymous
Roku 2 plays video on video in3 but plays audio from video in 1    respond to this post

2015-03-21
posted by:
Alyssa
I originally had a ruko 1 and upgraded to the 2 because the ruko 1 started freezing. For awhile the new one ran perfectly, however lately it has been getting "stuck" in the apps, namely Netflix and pandora. In Pandora it just stops playing music for 5-10 minutes which is annoying but I'm usually cleaning and not a huge deal. It seems to get stuck way more often in Netflix it has an error message that says "Netflix services experienced an internal error. Please try again" other times it just keeps trying to load until I get irritated and just hit the home button and turn it off. I've checked the wifi connection, updates, and settings. Nothing seems to improve it. I think I'm just gonna get an Apple TV unless I can find a solution to this.    respond to this post

2015-03-20
posted by:
Stacy
San Antonio, TX
We purchased an Angry Birds version of Roku to replace our first Roku. It has worked well for about a year and now the streming is awful. The pictures appear "fractured" and no matter which site we are using there is a regular return to the upload page which is really frustrating. I can stream on my computer and iPad without problems.    respond to this post

2015-03-18
posted by:
Anonymous
We bought a ROKU 2 and went through part of the setup, we stopped before it was complete (it stopped us before we could complete the process)....after it asked for access to our WiFi (which we input correctly) it went away and never came back.
We know it is correctly installed physically because the ROKU splash screen comes up (i.e. the HDMI cable is placed properly and the TV is set to that HDMI port)
We set up a ROKU account (etc) and nothing happened, the ROKU did nothing.
The remote does nothing.
I did several Soft resets (nothing happened).
I did several Hard resets (nothing happened).

ALL of the other WiFi devices in my home work perfectly.

So, this piece of trash ROKU goes back to Walmart tomorrow and I will never allow the word ROKU to be spoken in my home again.

I am fairly sure that the 1000s (and 1000s and 1000s) of people having the same problem wish they had never heard of ROKU.

I hope someone who actually knows how to do streaming wireless TV right eventually comes up with a device that works the first time every time and lasts long enough to pay for itself.

I would tell ROKU (and whoever produces them and distributes them) the F**K OFF!
But they are doing a great job of F**KING themselves, so I don't have to say more.    respond to this post

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