HOME - ROKU Problems

Tell us about your ROKU problems.



I bought a ROKU player in April of 2009 and experienced some serious problems about a year later. My experience dealing with the ROKU player and the ROKU support staff irritated me so much I decided to build a website that would allow everyone out there with a similar experience to express their views.



Comments Received
2015-05-06
posted by:
Bill
I have a 2 month old Roku 3 player that worked ok until 2 weeks ago when it stopped streaming Amazon Prime video. It gives a message that I am not connected to the internet. All other channels stream fine except for Amazon, so it is not the internet connection. I also have a Sony box that streams Amazon Prime with no problems. Any thoughts?    respond to this post

2015-05-06
posted by:
Anonymous
There is no response when I use my controller. So I take the batteries out and put them back and it goes then stops again. Is anyone else experiencing this problem?    respond to this post

2015-05-05
posted by:
edna mills
I am having problems with my ROKU. It loads a programme but then it will stop and give a message that it has encountered a problem. This has been happening since yesterday (Monday 4 May).    respond to this post

2015-05-05
posted by:
Anonymous
First let me describe my current set-up regarding TV viewing. I am cordless. I have multiple 2 HD TVs, 1 Digital TV, and 1 Analog TV. I use Roku 1 on the analog TV, a Roku 2 on the Digital TV and a Roku 3 on an HD TV. On the other HD TV I use the Apple TV box. Finally, on the HD TV that has the Roku 3 I also have an AppleTV box plugged into the other HDMI port.

So now to the problem. Some back (I think in March, but it might have been early April 2015) Roku released and automatically installed an update. I have had nothing but problems since. Compared to how quickly streaming shows would begin BEFORE the update the shows today seem to take forever to start playing. Roku now seems to have decided my TV screen is smaller than is really is; and so many programs do not show full screen. My problems extend to all channels but HuluPlus and PBS seem to be the most impacted. Hulu literally is so so so slowwwwww to load it wants to put me to sleep. At times it will simply get "stuck". When I use the back button or home button initially there's no response. But then Roku reboots itself, shows the dancing letters, and finally gets back to the Home screen. Many times the show I'm watching will freeze. If this happens and continues to occur my only option is to exit Hulu and start my process all over again; which includes starting the show from the beginning because resume will not work. One of the most aggravating things is now shows "skip" to the end. I'll be watching a show and after a commercial break the show goes directly to the final scene and then rolls credits. I pause the credits and can see on the timer bar I still have nearly 30 minutes remaining in the show. Where did it go? The PBS channel will start a show, then half way through the screen goes dark and after 20 seconds or so the intro of the show starts with the commercial. After that the show "may" resume from where it stopped, it "may" start again from the beginning, or it "may" simple flash a message that an error has occurred and try again later.

All of these and many more problems happen on All of my Rokus on ALL of my TVs on All of the channels. Guess what? The AppleTVs work perfectly. No problems. All channels work smooth as silk. Apple is now my go to TV box.

Roku has been totally unable to help me resolve these issues. Even though I see many internet posts talking about similar problems with Roku, Roku itself seems clueless and unaware of these problems. On the few occasions I've talked with Roku or read postings and they acknowledge some sort of problems they blame it on the channel provider not on their update.

I'm at a lose. Thank goodness for Apple.    respond to this post

2015-05-03
posted by:
Clifton Lee Jackson
My roku is having issues playing anything. It states to unplug for 10 secs and reconnect. I have tried this multiple times, still nothing. Please someone help me with this. We were so excited to get our roku. We don't have satellite or cable because we didn't need it, now we can't watch anything!!    respond to this post

2015-05-03
posted by:
E.H.
I HAVE 2 ROKU UNITS AND MYSTERIOUSLY THEY BOTH QUIT WORKING AT 11 AM WITHIN THE LAST WEEK AND MYSTERIOUSLY WORK AGAIN ABOUT 7 PM ALL MY OTHER WIFI DEVICES ARE PERFECT. I ALSO CAN NOT CONTACT ROKU THERE WEB SITE IS HORRIBLE. ANY ONE ELSE HAVE THIS ISSUE?    respond to this post

2015-05-01
posted by:
jessika garca
My roku hd stopped wor
working. Model # 2500x. When i put in the hdmi cord the roku screen doesnt pop up. Tried in the living and bedroom. Nothing. We've only had it for about over a year.    respond to this post

2015-04-29
posted by:
JonBad
This has been a problem for three days... ever since I saw Roku do an upgrade to MLBTV. I can see the MLB menu, I can select any game. But when I select a game, my only option is to listen on the radio stream. There is no place to select the broadcast I want to see. I have a Fire TV from Amazon, and it works fine. I have rebooted Roku. I've logged out of MLBTV and back in. I deleted MLBTV, then reinstalled. Any ideas?    respond to this post

2015-04-28
posted by:
A
after entering the correct wireless password, it keeps asking me to make sure that to check that the router is turned on or the password is incorrect (error code 014). I'm sure that the password is correct. please advise. Thank you.    respond to this post   (1 response - view)

2015-04-28
posted by:
Kimber Tunbridge
Draper, ut
I unplugged it to take to another room, the tv doesn't show that it's plugged in & white light on front of Roku flashes, blinks instead of steady on    respond to this post

2015-04-23
posted by:
GARY ROBERTSON
Russell Springs, Kentucky
my roku blinks my tv screen says no signal    respond to this post   (1 response - view)

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